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Old 09-13-2021, 04:48 PM
jeffersonjay jeffersonjay is offline
Join Date: Feb 2009
Posts: 7
Default Two licenses. No Pro Tools. Please help.

I have two active licenses it appears. I was told the first one expired so I bought a new one. Now it seems I have two, can use neither, and can't get a person to help me on the phone without paying first.

I just want to finish my record, I paid, and any help any one provides will be greatly appreciated. Thanks.

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Old 09-13-2021, 05:07 PM
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Ben Jenssen Ben Jenssen is online now
Join Date: May 2000
Location: Oslo
Posts: 4,428
Default Re: Two licenses. No Pro Tools. Please help.

This is a Pro Tools user forum. So you won't necessarily get Avid support here.
If you explain in detail what happened and what is showing in your iLok and Avid accounts, someone might be able to help.
Life-long audio enthusiast and small studio owner. Retired.
Mac Mini M1, 16gb RAM. MacOS 11.6.3 Big Sur. Pro Tools 2020.12.1.191.
Focusrite Scarlett 6i6, Dynaudio BM6p, Artist Mix, SSL UC1, Control on iPad.
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Old 09-14-2021, 09:28 AM
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albee1952 albee1952 is offline
Join Date: May 2004
Location: Norwich, CT
Posts: 37,988
Default Re: Two licenses. No Pro Tools. Please help.

Are both licenses on the same iLok? If yes, look at the expiration date on both and if 1 of them is expired, de-activate that one(it may be that PT is seeing the expired asset instead of the current one)
Gigabyte X79/intel i7 3930K, 32GB RAM, HD/Native, 192 IO

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BTW, my name is Dave, but most people call me.........................Dave
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Old 09-14-2021, 09:42 AM
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jeffro jeffro is offline
Join Date: Dec 1969
Location: Earth
Posts: 9,894
Default Re: Two licenses. No Pro Tools. Please help.

Originally Posted by albee1952 View Post
Are both licenses on the same iLok?
Nope, different iLok accounts. Case in progress...
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