Exponential Audio Stratus and Syphony 3d/2023.12

[RSLAMBERT]

These plugins have stopped working properly in 23.12. I can only select track widths of 7.1 or less. Did the usual prefs trash etc…Reverted back to 23.9 and they worked fine. What with renderer issues and this I shall be sticking with 23.9 for a while longer.
Mac Studio 13.6.2
MacStudioUltra 13.6.2
96 gbs ram.


Sent from my iPhone using Tapatalk

[creativecontrol]

Greetings,

There is an issue specific to those Exponential 3D Reverbs and Pro Tools 23.12.

Make sure you have the latest installers which should be v 3.2. Trash the new plug-in cache in the following location: Users>Shared>Pro Tools>AAXPluginCache

Launch Pro Tools 23.9 and ensure that you can instantiate an immersive width version of Stratus and Symphony. Quit PT 23.9. Launch Pro Tools 23.12.

best,


Jeff

[milosziv]

Still having a problem opening up Stratus3D in native - it's only working using Rosetta. I don't have 23.9, just 23.12 - but otherwise followed the procedure of trashing the AAX Cache and it still wouldn't run Stratus 3D. The website says it can run natively now - is that not the case?

[creativecontrol]

Yes it does. Grab 23.9 from either your Avid Account or the Download Center. Go to your Applications folder and rename Pro Tools to Pro Tools 23.12 first. After installing 23.9, rename Pro Tools to Pro Tools 23.9. Follow the instructions above. This will work.

best,


Jeff

[milosziv]

Okay, quite the workaround to get a plugin to work - but I appreciate your letting us know how to do it. Hopefully this is all resolved with the next PT update though as well. Cheers

[creativecontrol]

This is resolved in the next version of Pro Tools.

best,


Jeff

[bobdodgy]

Hello - I am having this problem now - but with 24.10 protools
I have trashed the plugin cache folder, pt prefs, and re-installed plugin, but protools wont book with Symphony.

Stratus works fine.

The strange thing is happened just out of the blue... but I cant work out what changed.

Any ideas?