"Unable to locate digidesign hardware" windows 7 MBOX3

[StaticVoid]

Ok, so I have An MBOX 3 running on a laptop with windows 7.

It used to work just fine.

But I had to move all the rig, and shut it down, and it started to give me this error. "Unable to locate digidesign hardware". Which I though was weird since I am able to stream audio trough the device.

So here is what I've tried

- Pluggin it into other USB ports
- reinstalling the drivers
- Installing ProTools LE 8.0.4 (it was 8.0.3)
- Uninstalling the drivers, rebooting the PC then connecting the MBOX and installing the drivers.
- I disabled the power management on the USB ports

I haven't tryied Uninstalling ProTools since I don't have the CD with me (it's home and I'm away from home for 3 months) ... but it seems like it's the only solution left.

And there's also something else "weird" ... when I try it into another DAW (let's say cubase) ... it can't use the MBOX Asio driver.


So, I'm clueless about what to do next (beside uninstalling Protools... ).

Thanks for any help.

Here is the Sandra Report

SiSoftware Sandra

Computer
Model : Toshiba TECRA A7
Workgroup : IDCAD
Host Name : DAVID-A7
User : LiberT

Processor
Model : Genuine Intel(R) CPU T2500 @ 2.00GHz
Speed : 2GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing

Computer
Platform Compliance : Intel Centrino Mobile Technology
Mainboard : Intel CAPELL VALLEY(NAPA) CRB
BIOS : Phoenix Technologies LTD 6.00 07/12/2007
Bus(es) : ISA X-Bus PCI PCIe IMB PCMCIA CardBus USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3GB DDR2 SO-DIMM

Chipset
Model : Toshiba 955XM/945GM/PM/GMS/940GML Express Processor to DRAM Controller
Front Side Bus Speed : 4x 166MHz (664MHz)
Total Memory : 3GB DDR2 SO-DIMM
Channels : 2
Memory Bus Speed : 2x 332MHz (664MHz)

Memory Module(s)
Memory Module : Kingston 9905295-045A01LF 2GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)
Memory Module : Kingston KFJ-FPC2181G 1GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3)

Video System
Video Adapter : ATI Mobility Radeon X1400 (PS3.0, VS3.0 438MHz, 128MB 342MHz, PCIe 1.00 x16)

Graphics Processor

Storage Devices
FUJITSU MHV2100BH PL (100GB, SATA150, 2.5", 5400rpm, 8MB Cache) : 93GB (C:) (D:)
WD My Passport 071A 750.1GB (USB) : 699GB (F:)
MAT[bleep][bleep][bleep][bleep]ADVD-RAM UJ-841S (ATA33, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)
BSD N0DM34TU (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : 6GB (G:)

Logical Storage Devices
Réservé au système : 100MB (NTFS)
My Passport (F:) : 699GB (NTFS) @ WD My Passport 071A 750.1GB (USB)
Hard Disk (C:) : 49GB (NTFS) @ FUJITSU MHV2100BH PL (100GB, SATA150, 2.5", 5400rpm, 8MB Cache)
Hard Disk (D:) : 44GB (NTFS) @ FUJITSU MHV2100BH PL (100GB, SATA150, 2.5", 5400rpm, 8MB Cache)
Optical Drive (E:) : N/A @ MAT[bleep][bleep][bleep][bleep]ADVD-RAM UJ-841S (ATA33, DVD+-RW, CD-RW, 2MB Cache)
Cubase 5.1 (G:) : 6GB (UDF) @ BSD N0DM34TU (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)

Peripherals
LPC Hub Controller 1 : Toshiba 82801GBM (ICH7-M) LPC Interface Controller
LPC Legacy Controller 1 : T1 35-03
Audio Device : Toshiba Toshiba Satellite A100-796 audio (Realtek ALC861)
Audio Codec : Realtek Semiconductor 861 High Definition Audio
Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) TOSHIBA Software Modem
Serial Port(s) : 2
Parallel Port(s) : 1
Disk Controller : Toshiba 82801GBM/GHM (ICH7-M) Serial ATA Storage Controller
Disk Controller : Toshiba PCIxx12 SDA Host Controller
USB Controller 1 : Toshiba 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : Toshiba 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : Toshiba 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : Toshiba 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : Toshiba 82801G (ICH7) USB 2.0 Enhanced Host Controller
FireWire/1394 Controller 1 : Toshiba PCIxx12 OHCI IEEE 1394 Host Controller
CardBus/PCMCIA Controller 1 : 64512 PCIxx12 Cardbus Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : CutePDF Writer (4000x4000, Colour)
Printer : Brother HL-2140 series (1200x1200, USB)

Network Services
Network Adapter : VMware Virtual Ethernet Adapter for VMnet1 (Ethernet, 100Mbps)
Network Adapter : VMware Virtual Ethernet Adapter for VMnet8 (Ethernet, 100Mbps)
Network Adapter : Connexion réseau Intel(R) PRO/1000 PL
Wireless Adapter 1 : Connexion réseau Intel(R) PRO/Sans fil 3945ABG (802.11g (ERP), WEP n-bit, 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 7%

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x86

Windows Experience Index
Current System : 3.5

[StaticVoid]

No one?? I guess I'll have to order a replacement CD for ProTools 8...

[DJ Hellfire]

You can download the full installer from your avid account. Hope you have fast internet though!

Try unplugging everything from the computer's USB ports except the Mbox. Now go into the device manager, see if the Mbox is listed under the Sound tab, and if Digidesign/Avid Firmware updater is present under the USB controllers. If so, right click them all and click uninstall. Should be about 3 of them you have to do. Then unplug the Mbox for a few seconds and plug it back in. It should install the drivers and say successful. Reboot, then see if Pro Tools launches. If not, I would definitely try reinstalling the 8.0.3 full installer, don't plug in the mbox when it asks. Reboot. Run 8.0.4, plug in the Mbox when it asks. Reboot. Run the CS2 update. Reboot. Run the updated drivers that came with CS2. Reboot. Launch Pro Tools. Good luck!

Also, get rid of the mis-match RAM and install 4GB of matching RAM!

[albee1952]

Try other USB ports and disable wifi.

[StaticVoid]

Originally Posted by DJ Hellfire

You can download the full installer from your avid account. Hope you have fast internet though!

Try unplugging everything from the computer's USB ports except the Mbox. Now go into the device manager, see if the Mbox is listed under the Sound tab, and if Digidesign/Avid Firmware updater is present under the USB controllers. If so, right click them all and click uninstall. Should be about 3 of them you have to do. Then unplug the Mbox for a few seconds and plug it back in. It should install the drivers and say successful. Reboot, then see if Pro Tools launches. If not, I would definitely try reinstalling the 8.0.3 full installer, don't plug in the mbox when it asks. Reboot. Run 8.0.4, plug in the Mbox when it asks. Reboot. Run the CS2 update. Reboot. Run the updated drivers that came with CS2. Reboot. Launch Pro Tools. Good luck!

Also, get rid of the mis-match RAM and install 4GB of matching RAM!

thanks, and for the RAM, well, it's a fairly old laptop, I guess I'll buy a newer one instead of changing the RAM :)

[albee1952]

Check this thread
http://duc.avid.com/showthread.php?t=291989
could this be the issue?

[barstool719]

ive had this issue as well. any time i power down the machine and disconnect the mbox, it will pass windows audio, but PT keeps saying "unable to locate digi hardware"

Uninstalling the drivers, rebooting the PC then connecting the MBOX and installing the drivers.

eject the mbox, uninstall the drivers, reboot, reinstall the drivers, then plug it in. that usually works for me.

[gtidwell]

Hey we are new to this too. We are getting the same message after we moved everything to this room. When you say eject the Mbox I have no idea what you mean. We are not real good with computers like I said before this is all new to us.