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#1
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After update to 2021.6 I've lost authorization
I've tried all the solutions I could find, and maybe I'm missing something. I updated to 2021.6, and now my iLok authorization is not activating the software. I have the perpetual license and my Updates and Support plan is active till March 2022. I've updated the ILok License Manager and checked my iLok. I Thought I would check here first before I sent in a support ticket. The last version I had installed was 2020.3.
Thanks |
#2
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Re: After update to 2021.6 I've lost authorization
Please check the Release Limit date at the bottom of the info when you Show Details for the license in iLok License Manager. Sounds like that might not be in sync with your Software Updates Plan.
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#3
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Re: After update to 2021.6 I've lost authorization
. Hi Jeffro, I don't see that in the window for my license.
Am I missing something? Sorry if it's right in front of my face. Here is a picture of the license window Thanks Neil Edit: Ok I found it. And you are correct How do I fix that? Last edited by jeffro; 07-12-2021 at 04:44 PM. Reason: links removed |
#4
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Re: After update to 2021.6 I've lost authorization
Try... right+click > Show Details... on your Pro Tools Perpetual license/bundle in iLok License Manager. At the bottom of Details it should have Release Limit and read "Versions released on or before mm/dd/yy" to indicate the most current version the license can authorize.
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#5
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Re: After update to 2021.6 I've lost authorization
I'll check your account and reply when it's been fixed...
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Last edited by jeffro; 07-12-2021 at 04:46 PM. Reason: Found your support case - in progress. |
#6
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Re: After update to 2021.6 I've lost authorization
All fixed Jeffro! Thanks!
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#7
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Re: After update to 2021.6 I've lost authorization
Looks like CS handled this while we were typing... hope all's well now!
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#8
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Re: After update to 2021.6 I've lost authorization
Yes, Thank you for the quick reply.
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#9
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Re: After update to 2021.6 I've lost authorization
Hi
I have the exact same problem. Where should I contact to get it fixed? |
#10
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Re: After update to 2021.6 I've lost authorization
Quote:
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