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  #1  
Old 07-12-2021, 03:48 PM
necjamc necjamc is offline
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Default After update to 2021.6 I've lost authorization

I've tried all the solutions I could find, and maybe I'm missing something. I updated to 2021.6, and now my iLok authorization is not activating the software. I have the perpetual license and my Updates and Support plan is active till March 2022. I've updated the ILok License Manager and checked my iLok. I Thought I would check here first before I sent in a support ticket. The last version I had installed was 2020.3.
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Old 07-12-2021, 04:20 PM
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jeffro jeffro is offline
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Default Re: After update to 2021.6 I've lost authorization

Please check the Release Limit date at the bottom of the info when you Show Details for the license in iLok License Manager. Sounds like that might not be in sync with your Software Updates Plan.
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Old 07-12-2021, 04:30 PM
necjamc necjamc is offline
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Default Re: After update to 2021.6 I've lost authorization

. Hi Jeffro, I don't see that in the window for my license.
Am I missing something? Sorry if it's right in front of my face. Here is a picture of the license window
Thanks
Neil

Edit: Ok I found it. And you are correct
How do I fix that?

Last edited by jeffro; 07-12-2021 at 04:44 PM. Reason: links removed
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Old 07-12-2021, 04:43 PM
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Default Re: After update to 2021.6 I've lost authorization

Try... right+click > Show Details... on your Pro Tools Perpetual license/bundle in iLok License Manager. At the bottom of Details it should have Release Limit and read "Versions released on or before mm/dd/yy" to indicate the most current version the license can authorize.
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Old 07-12-2021, 04:45 PM
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Default Re: After update to 2021.6 I've lost authorization

Quote:
Originally Posted by necjamc View Post
...I found it. And you are correct
How do I fix that?
I'll check your account and reply when it's been fixed...
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Last edited by jeffro; 07-12-2021 at 04:46 PM. Reason: Found your support case - in progress.
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Old 07-12-2021, 04:46 PM
necjamc necjamc is offline
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Default Re: After update to 2021.6 I've lost authorization

All fixed Jeffro! Thanks!
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Old 07-12-2021, 04:51 PM
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Default Re: After update to 2021.6 I've lost authorization

Looks like CS handled this while we were typing... hope all's well now!
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Old 07-12-2021, 05:57 PM
necjamc necjamc is offline
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Default Re: After update to 2021.6 I've lost authorization

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Originally Posted by jeffro View Post
Looks like CS handled this while we were typing... hope all's well now!
Yes, Thank you for the quick reply.
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Old 07-16-2021, 01:33 AM
xq3js xq3js is offline
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Default Re: After update to 2021.6 I've lost authorization

Hi
I have the exact same problem.
Where should I contact to get it fixed?
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  #10  
Old 07-16-2021, 10:33 AM
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Default Re: After update to 2021.6 I've lost authorization

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Originally Posted by xq3js View Post
Hi
I have the exact same problem.
Where should I contact to get it fixed?
Looks like you have a case open with CS so please watch for an email reply or check/update your case via the Access The Support Center link in my.avid.com. Thanks!
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