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#11
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
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Here I am, after time not long... and thankful for the break, What I found when I got there, was that I couldn't stay away! Hobo Shave! |
#12
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
I've talked to all parties concerned and understand now what happened.
The tech that initially replied to your email didn't know that this upgrade was not available in the Digistore. To be fair, this particular upgrade was not something he was trained on yet, mainly because it's an offer that is rarely asked about and there are far more prevalent and important training for techs. Also, the email request should have been sent to a specific tech that handles these upgrades - why that didn't occur we're not sure, but we're looking into it. The Digistore wouldn't know anything about this because they don't handle it. They have more than enough info and details to keep in their heads without adding additional information about upgrades they should never have to deal with. As for the response time - indeed you are correct in that the tech had to contact our U.S. support team (where the request should have gone in the first place) to get the details. You should receive a response shortly. |
#13
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Quote:
http://www.digidesign.com/index.cfm?...4&itemid=36853 Special "Combination Upgrades" to Complete Production Toolkit In addition to the upgrades listed above (sold only on the DigiStore), a special offer for registered owners of both Music Production Toolkit and DV Toolkit 2 to upgrade to the Complete Production Toolkit is available by special order only from Digidesign Customer Service. If you are the original registered owner of both toolkits, please contact Digidesign Customer Service Administration via our online Support Center. Please include your name, address, and the iLok.com user account which has your current Music Production Toolkit and DV Toolkit 2 authorizations. Type "Complete Production Toolkit Upgrade" in the Subject field, and choose "Software Upgrade Eligibility" in the Question Topic 2 pull-down list. |
#14
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Well.. i'm happy to say there's been some good new... just received a reply from the Digi guys this morning with an upgrade price.
The guys in Australia didn't know anything about it, so they had to contact the US to get it worked out. It's a great deal for $200... looking fwd to 95% HD functionality on my LE rig. And as for Australia... someone in California once asked me how long it took to drive there...
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Pro Tools HDX // 11.3.1 HD // 2x Avid 16x16 HD I/O // 2x 192 I/O // Avid Artist Mix 2012 Mac Pro 12-core // 64Gb RAM // macOS 10.12.1 SSL 4056G |
#15
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Forget Protools can I upgrade to Australia raining here in the UK.
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#16
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Thatz when u ask, Is Tamara Home?
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MYSPACE ON'EIM LAUTEN MICS & ME DA'TUBE ON'EIM 'IS TAMARA HOME' NO, SHE'S WITH HOBO KEY '' (that dopey green thing) ('we' must start using pronouns) |
#17
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Yeah, here in California we drive everywhere and we love our cars. We literally do drive a few houses down the street rather than walk. Someone once said that we'd spend several minutes driving around a parking lot to find a closer parking space at the gym to avoid the extra walking. If we can't drive there, it probably doesn't really exist. Good thing Rode mics come from Australia otherwise the audio world will only know about Australia through Air Supply. Just kidding.
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Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB MacOS 13.6.4 running Protools 2024.3 Mac Studio M1Max - 64GB MacOS 14.3.1 running Protools 2024.3 |
#18
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Quote:
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REAPER | Prism Sound Orpheus | ProTools LE 8.0.3 | M Box 2 | Edirol PCR-M50 | Genelec 8020a Monitors + 7050B Subwoofer i7 950, Gigabyte UD4P MoBo, 6GB Corsair RAM, Gigabyte NVidia Silent Cell 9800GT 1GB, Seagate 1TB HDD (2 x 500gb partitions), WD 500gb Caviar Black, Samsung SW2333+, Windows 7 Professional 64bit |
#19
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Of course it's down under, just don't say underwhere
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OSX10.6.8, 1st gen Power Mac, PT8.0.5, Mbox2 |
#20
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Re: Seriously Digi... you need to EDUCATE YOUR STAFF
Dude... i laughed *so hard* at that... that was awesome!!
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Pro Tools HDX // 11.3.1 HD // 2x Avid 16x16 HD I/O // 2x 192 I/O // Avid Artist Mix 2012 Mac Pro 12-core // 64Gb RAM // macOS 10.12.1 SSL 4056G |
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