ILok Programs Causing Freeze inLaunch of Pro Tools

[cscottshepherd]

Here's the deal:

Pro Tools 7.0 freezes during launch while loading any ILok authorization required plugin (i.e. Maxim, Cosmonaut Voice, Moogerfooger, etc.). When the load screen gets to "loading Cosmonaut Voice.dpm" or if I deinstall it any ILok authorized plug-in, the screen just freezes.

If I remove all ILok authorized programs from my computer, I can run Pro Tools just fine.

My Ilok has all necessary drivers, communicates fine with computers, synchronizes with no problem with ILok website, etc. Tried clean install of Pro Tools, etc.

I have talked to Digidesign technical support on and off for three weeks, and they don't know what else to try.

Any help would be greatly appreciated!

Here's my configuration:

MBox 2, Pro Tools LE 7.0 (or 6.8 or 7.1 same problem with clean install.)

My computer is running on Raid0, with a partioned D: for music.

SiSoftware Sandra

Mainboard
Manufacturer : Intel Corporation
MP Support : 1 Processor(s)
MPS Version : 1.40
Model : D945GNT
Version : AAC96324-305
Serial Number : BTNT53401667
Asset Tag : Base Board Asset Tag
Location in Chassis : Base Board Chassis Location

System Mainboard Properties
Removable : No
Replaceable : Yes
Hot Swap : No

On-board Devices
Intel(R) Extreme Graphics 3 Controller : Video Adapter (Enabled)
Intel (R) 82562 Ethernet Device : Ethernet Adapter (Enabled)
Intel(R) Azalia Audio Device : Sound Adapter (Enabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : None
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
CHAN A DIMM 0 - J6H1 : Samsung 0x4D332037385436353533435A332D43443520 0xF2028282 Unknown DIMM Synchronous DDR2-SDRAM 512MB/64 @ 533Mt/s
CHAN A DIMM 1 - J6H2 : Empty
CHAN B DIMM 0 - J6J1 : Samsung 0x4D332037385436353533435A332D43443520 0xF2068276 Unknown DIMM Synchronous DDR2-SDRAM 512MB/64 @ 533Mt/s
CHAN B DIMM 1 - J6J2 : Empty

Chipset 1
Model : Intel Corporation 82945G Memory Controller Hub (MCH)
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed / Max Memory Speed : 4x 267MHz / 4x 167MHz
Width : 64-bit
IO Queue Depth : 12 request(s)

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR2-SDRAM 4.0-4-4-11 1CMD
Bank 4 : 512MB DDR2-SDRAM 4.0-4-4-11 1CMD
Shared Memory : 8MB
Channels : 2
Speed : 4x 133MHz (532MHz data rate)
Multiplier : 8/12x
Width : 64-bit
Refresh Rate : 7.80µs
Performance Acceleration Technology : No
Power Save Mode : No
Fixed Hole Present : No

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module 1
Manufacturer : Samsung
Model : M3 78T6553CZ3-CD5
Serial Number : F2028282
Type : 512MB DIMM DDR2-SDRAM
Technology : 8x(64Mx8)
Speed : PC2-4300U 4.0-4-4-11
Version : 1.2
Date of Manufacture : Saturday, October 08, 2005
Set Timing @ 267MHz : 5.0-4-4-11
Set Timing @ 267MHz : 4.0-4-4-11
Set Timing @ 200MHz : 3.0-3-3-8

Memory Module 2
Manufacturer : Samsung
Model : M3 78T6553CZ3-CD5
Serial Number : F2068276
Type : 512MB DIMM DDR2-SDRAM
Technology : 8x(64Mx8)
Speed : PC2-4300U 4.0-4-4-11
Version : 1.2
Date of Manufacture : Saturday, October 08, 2005
Set Timing @ 267MHz : 5.0-4-4-11
Set Timing @ 267MHz : 4.0-4-4-11
Set Timing @ 200MHz : 3.0-3-3-8

Environment Monitor 1
Model : SMSC EMC6D100X SMB
Version : 0.08
Mainboard Specific Support : No

Temperature Sensor(s)
Board Temperature : 46.0°C / 114.8°F td
CPU Temperature : 55.0°C / 131.0°F td
Power / Aux Temperature : 43.0°C / 109.4°F td

Cooling Device(s)
Auto Fan Speed Control : Yes
Chassis Fan Speed : 1020rpm
HD / Aux Fan Speed : 1471rpm

Voltage Sensor(s)
CPU Voltage : 1.25V
Aux Voltage : 1.56V
+3.3V Voltage : 3.28V
+5V Voltage : 5.16V
+12V Voltage : 12.19V

PCI Bus(es) on Hub 1
Version : 2.30
Number of Bridges : 6
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 1 : PCIe (3/1x PCIClk)
PCI Bus 2 : PCIe (3/1x PCIClk)
PCI Bus 3 : PCIe (3/1x PCIClk)
PCI Bus 4 : PCIe (3/1x PCIClk)
PCI Bus 5 : PCIe (3/1x PCIClk)
PCI Bus 6 : PCI (1/1x PCIClk)
Number of PCIe Lanes : 5

LPC Hub Controller 1
Model : Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Controller
ACPI Power Management Enabled : Yes
Advanced TCO Mode Support : Yes
Advanced TCO Mode Enabled : No
Delayed Transaction Enabled : Yes

LPC Hub Controller 2
Model : Intel Corporation 82801G (ICH7 Family) SMBus Controller

LPC Legacy Controller 1
Type : SMSC LPC v1
Version : 74.01
Number of Enabled Devices : 5

USB Controller 1
Model : Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Intel Corporation 82801G (ICH7 Family) USB 2.0 Enhanced Host Controller
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

FireWire/1394 Controller 1
Model : Intel Corporation TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
Version : 1.10
Interface : OHCI
Enhanced Support : Yes
Channels : 64
Speed : 400MHz

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.01
Specification : 2.00
Advanced TCO Mode Enabled : Yes
Slave Device Enabled : Yes
PEC Support : Yes
Speed : 100kHz

Expansion Slot(s)
PCIE X16 SLOT (Bh) : PCIe x64 +3.3V Half-Length Available
PCIE X1 SLOT 1 (Ch) : PCIe x2 +3.3V PME i2c/SMBus Half-Length Available
PCIE X1 SLOT 2 (Dh) : PCIe x2 +3.3V PME i2c/SMBus Half-Length Available
PCI SLOT 1 (1h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available
PCI SLOT 2 (2h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available (Intel Corporation 82945G Integrated Graphics Controller)
PCI SLOT 3 (3h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available
PCI SLOT 4 (4h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available

Port Connector
PRIMARY : None - ATA / None
SECONDARY : None - ATA / None
ATX_PWR : None - None / None

Performance Tips
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Warning 2544 : System/Video shared memory greatly reduces performance. Use external video card.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[dannyboy1]

I have a similar problem...can't figure out how to solve it.

[bb_aus]

My computer is running on Raid0, with a partioned D: for music.

theres your problem, raid0 is a POS and you need a seperate drive for recording not just a partition

[cscottshepherd]

Maybe that is the problem, and I have scheduled to have the Raid O configuration changed next week. However, I still question as to why Pro Tools ran fine for 5-6 months before I ever had this problem. Why all of a sudden did the Raid (if that is the problem) become an issue?

Thanks!

[bb_aus]

may or may not be your problem but it can be a problem, im surprised digi didnt pick it up
if you think its an ilok problem update your ilok drivers, make sure you have the latest version of all plug-ins
adaware can also cause cause problems with ilok

[cscottshepherd]

Thanks for taking the time to post.

Digidesign did notice the problem with having RAID 0 but never indicated that would be my problem with the freeze upon launch. Said it could be the problem, but they really didn't know. Either way, I know I need to get the RAID off the system; just hope that solves the problem.

[bjons107]

Please keep me posted as I'm having the exact same problem. It's narrowed down, I believe to Protools communicating with the iLok on said computer. I have a desktop with same configuration and it's working fine. I tried installing Drumagog and noticed afterward that I couldn't launch Protools after that. Unfortunately my system restore isn't working and I can't go back. Please keeep me advised on how you make out, as will I.

bjons

[cscottshepherd]

Bjons,

I'll make sure I post on here if anything is accomplished with the problem we are both having.

Also, do you happen to have any RAID configuration on the computer in which you are having the problem?

[bjons107]

CS,

No RAID config. Preparing to re-install 7 on neighbor's laptop with MBox and see if I can make this happen again. If not I'm thinking I may have a problem with my laptop USB and Protools. My iLok does sync online but will not allow plugs to open... I know you're as frustrated as I am and I'll get to you the secound anything positive happens.

bjons

[cscottshepherd]

At the suggestion of varoius Pro Tools users, I just tried different USB ports for my ILok. I also tried a USB hub (why not?). Nothing worked..same problem.