iLok License Manager Error and PT10/11 errors

[Graeme8282]

I have an ilok account and avid account tried both IE and Firefox. I am putting in the ilok user ID just really struggling, bet it would be simple fix for you guys.

Graeme

[Benoni]

Originally Posted by Graeme8282

I have an ilok account and avid account tried both IE and Firefox. I am putting in the ilok user ID just really struggling, bet it would be simple fix for you guys.

Graeme

Try chrome.

When I got my Eleven Rack a few years ago, that was the only browser that would work for me to register it.

http://avid.force.com/pkb/articles/e...vate+Pro+Tools

[Bruce Paine]

Originally Posted by Graeme8282

all i have is a boxed copy with the leaflet that gives you instructions and the code not sure how to progress from there, ilok2 usb was included and is registered to my account but just cannot get it to pick up a license to assign to my ilok.

i put in the code and it then asks for ilok user id which i put in then, it comes back with unavailable page and asks me to retype page all the time.

Thanks
Graeme

If you have cookies or popup windows disabled in your browser, that could be the problem. Try enabling cookies and allowing popup windows temporarily to see if that helps.

As well as Benoni's suggestions and the link to the tutorial he posted.

[Graeme8282]

ok i will give chrome a try fingers crossed leave it till tomorrow now tired and frustrated really need tis done for start of next week.

Graeme

[harryk]

Originally Posted by Graeme8282

Sorry never meant to hijack just at my wits end my problem is slightly different in that i cannot see the license in the manager, really needing to know how to get it recognized in there.

Sorry again

Thanks
Graeme

Graeme, no problem. There are lot of problems with iLok 2 and the ILM. I was told by pace support to try another browser besides IE... I think they said there was a known problem with IE.

cheers, harryk