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Old 11-27-2017, 06:45 AM
c.moore515 c.moore515 is offline
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Default No longer have access to original Avid account email

Hello,

I realized yesterday that I have forgotten my password to my original Avid account. Unfortunately, I cannot reset the password because I no longer have access to the email I used to create the account. I bought Pro Tools 10 with an Mbox 3 and upgraded to PT 11 in 2014. I need access to my account so I can be assured that I can download what I need to in the future if I have to get a new computer. Please let me know how I can help you assist me in this matter.
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Old 11-27-2017, 07:35 AM
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Drew Mazurek Drew Mazurek is offline
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Default Re: No longer have access to original Avid account email

I see you have started a case and a fix is in the works.
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Old 01-20-2022, 06:38 PM
thesurfer26 thesurfer26 is offline
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Default Re: No longer have access to original Avid account email

Quote:
Originally Posted by c.moore515 View Post
Hello,

I realized yesterday that I have forgotten my password to my original Avid account. Unfortunately, I cannot reset the password because I no longer have access to the email I used to create the account. I bought Pro Tools 10 with an Mbox 3 and upgraded to PT 11 in 2014. I need access to my account so I can be assured that I can download what I need to in the future if I have to get a new computer. Please let me know how I can help you assist me in this matter.
I’m on the same boat. Can you share how you solved it?
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Old 01-20-2022, 09:25 PM
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jeffro jeffro is offline
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Default Re: No longer have access to original Avid account email

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Originally Posted by thesurfer26 View Post
I’m on the same boat. Can you share how you solved it?
Please start a case for Account Support to provide your info. Thanks!
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