does pro tools reissue lost licenses

[Boogie457]

I recently downloaded my licence into my ilok then lost the ilok like an idiot. Does anyone know if digi reissues licences I had pt9 and mptk in there along with waves (I think I'm screwed with waves) thanks for any advice

[getz76]

Call iLok first and report it lost/stolen.

[ejwells]

I've heard that Avid occasionally helps folks out with discounted replacements for lost licenses.
No harm in asking them.
Getz is correct, the first place to start is with iLok, and to report your iLok as lost/stolen.

[The Dougfather]

You might want to report it to the police as well. The more evidence you have, and the more willing you show the better chance you have when pleading your case.


Sent from my iPod touch using Tapatalk

[HD2]

Your licenses are NOT lost, only your ilok. Your licenses are still in your ilok account but you wont be able to use them on another ilok without authorization so you need to get in contact with ilok first and then let the other companies know.
http://ilok.com/broken-lost-stolen-iloks.html

[ejwells]

Originally Posted by HD2

Your licenses are NOT lost, only your ilok. Your licenses are still in your ilok account but you wont be able to use them on another ilok without authorization so you need to get in contact with ilok first and then let the other companies know.
http://ilok.com/broken-lost-stolen-iloks.html

Sorry, that's not true.
The only licenses in someone's iLok account are the ones waiting to be downloaded to an iLok.
Licenses that are on an iLok that's lost are gone, and need to be reissued by the manufacturer.

From the iLok site:

For a broken iLok RMA: we are authorized by the software companies to provide permanent replacement licenses for the licenses that we recover from your broken iLok. Once we receive your broken iLok, we recover the licenses from it and deposit permanent replacement licenses in your account.

For a Lost/Stolen iLok RMA: we are not authorized by the software companies to do the permanent license replacements. You will need to contact the software companies directly regarding replacements for the lost licenses.


As I said in an earlier post, SOMETIMES software companies help with lost assets by way of discounted replacements, rarely with free replacements.
I found that out the hard way.

I now have my main iLok insured for replacement value of all the assets that are on it, included in my studio insurance policy.

[crizdee]

Originally Posted by ejwells

As I said in an earlier post, SOMETIMES software companies help with lost assets by way of discounted replacements, rarely with free replacements.
I found that out the hard way.

What? they charge to replace auths even though ilok.com have verified the ilok was lost or broken?

Did you lose your ilok? or did it go faulty? I was always under the impression that all auths would be replaced for free once ilok had investigated the case or the physical ilok.


Chris

[ejwells]

Originally Posted by crizdee

What? they charge to replace auths even though ilok.com have verified the ilok was lost or broken?

Did you lose your ilok? or did it go faulty? I was always under the impression that all auths would be replaced for free once ilok had investigated the case or the physical ilok.


Chris

Chris,

Broken is entirely different than lost. No one can verify a lost or stolen iLok.
In the case of a BROKEN iLok, one needs to send the broken iLok to them, and they can "retrieve" the licenses from the chip.

In the event of a LOST/STOLEN iLok, unless it's insured, you're pretty much screwed.

And by insured, I mean insured...not Zero Downtime.

Zero Downtime only helps with temp licenses in the event of a broken iLok, and doesn't cover lost or stolen iLoks at all.

[DigiTechSupt]

Originally Posted by ejwells

Chris,

Broken is entirely different than lost. No one can verify a lost or stolen iLok.
In the case of a BROKEN iLok, one needs to send the broken iLok to them, and they can "retrieve" the licenses from the chip.

In the event of a LOST/STOLEN iLok, unless it's insured, you're pretty much screwed.

And by insured, I mean insured...not Zero Downtime.

Zero Downtime only helps with temp licenses in the event of a broken iLok, and doesn't cover lost or stolen iLoks at all.

I just wanted to reiterate what EJ said - it's exactly how it works.

Think of the iLok as you would, say, a diamond ring. You want to insure it for it's full replacement value.

[getz76]

If you have less than $50,000 of gear you want to insurance, consider MusicPro Insurance. It's an ASCAP sponsored program underwritten by several A-rated insurers. Not fly by night.

Premiums are generally 1% the gear insured, annually. No minimum (which is different than some competitors). The nice thing about it is that this is generally cheaper than getting a rider on your homeowners/tenant's policy. Some homeowners policies will limit the total computer coverage to a much smaller number (like $3,000 total).

I have used MusicPro for nearly 10 years, and I have actually had a claim. Someone swiped my made in Japan ESP J-Five custom fretless. They were easy to deal with.

Just sharing an experience. I have no skin in the game here....