Help with "Could not complete the exit command because Access Violation occurrred"

[keithl]

Hello,

I just recently began getting this error:
"Could not complete the exit command because access violation occurred. Unable to read location 0x74737500 at address 0x7C9109F9 in module ntdll.dll

It would also corrupt my main protools session file (.pts) and make it unusable...I would have to go into my autosave files and hope that a recent one was saved.

If anyone can take a second to see if anything looks out of place in my sandra report, I would greatly appreciate any help you can give me.

SiSoftware Sandra

Computer
Model : System manufacturer P5Q-E

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Speed : 2.83GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Asus P5Q-E
BIOS : AMI 1306 08/20/2008
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.25GB DIMM DDR2

Chipset
Model : ASUS P45/P43/G45/G43 DRAM Controller
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 4GB DIMM DDR2
Memory Bus Speed : 2x 533MHz (1GHz)

Memory Module(s)
Memory Module : Corsair CM2X2048-8500C5D 2GB DIMM DDR2 PC2-8500U DDR2-1066 (5-5-5-18 3-23-6-3)
Memory Module : Corsair CM2X2048-8500C5D 2GB DIMM DDR2 PC2-8500U DDR2-1066 (5-5-5-18 3-23-6-3)

Video System
Video Adapter : ASUS EAH4350 series (PS3.0, VS3.0 600MHz, 512MB DDR3 2x400MHz, PCIe 2.00 x16)
Video Adapter : ASUS EAH4350 series (PS3.0, VS3.0 600MHz, 512MB DDR3 2x400MHz, PCIe 2.00 x16)

Storage Devices
WDC WD5001AALS-00L3B2 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 466GB (C:)
WDC WD7501AALS-00J7B0 (750.2GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 699GB (F:)
WDC WD5001AALS-00L3B2 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 466GB (E:)
TSSTcorp CDDVDW SH-S223Q (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Hard Disk (C:) : 466GB (NTFS) @ WDC WD5001AALS-00L3B2 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Local Disk (F:) : 699GB (NTFS) @ WDC WD7501AALS-00J7B0 (750.2GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Local Disck (E:) : 466GB (NTFS) @ WDC WD5001AALS-00L3B2 (500.1GB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Optical Drive (D:) : N/A @ TSSTcorp CDDVDW SH-S223Q (SATA150, DVD+-RW, CD-RW, 2MB Cache)
3.5" 1.44MB (A:) : N/A

Peripherals
LPC Hub Controller 1 : ASUS LPC Interface Controller
LPC Legacy Controller 1 : T0 A5-13h
Audio Device : ASUS HD Audio Controller
Audio Codec : Analog Devices 989Bh
Audio Device : ASUS RV730XT Audio device [Radeon HD 4670]
Audio Codec : ATI (AMD) AA01h
Serial Port(s) : 1
Disk Controller : ASUS 4 port SATA IDE Controller
Disk Controller : ASUS 2 port SATA IDE Controller
Disk Controller : ASUS 6121 SATA2 Controller
USB Controller 1 : ASUS USB UHCI Controller #4
USB Controller 2 : ASUS USB UHCI Controller #5
USB Controller 3 : ASUS USB UHCI Controller #6
USB Controller 4 : ASUS USB EHCI Controller #2
USB Controller 5 : ASUS USB UHCI Controller #1
USB Controller 6 : ASUS USB UHCI Controller #2
USB Controller 7 : ASUS USB UHCI Controller #3
USB Controller 8 : ASUS USB EHCI Controller #1
FireWire/1394 Controller 1 : Adaptec TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller
FireWire/1394 Controller 2 : ASUS IEEE 1394a Firewire Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Network Services
Network Adapter : Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller - Packet Scheduler Miniport
Network Adapter : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller - Packet Scheduler Miniport

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows XP Home 5.01.2600 (Service Pack 3)
Platform Compliance : x86

[Greg M]

Have you installed any new plug-ins recently? If so, uninstall them and see if the error goes away?

I have seen this happen with plug-ins. Just putting them in the Unused Plug-ins folder didn't fix it but uninstalling did.

Hope this helps,
Greg

[gravol]

Hey
Dont know if you saw my thread: http://duc.digidesign.com/showthread.php?t=268649

Pretty much the same problem. I will experiment with my plugins today and see if i can figure out if and which one of them is causing this.

/Ola

[TOM@METRO]

Don't forget to trash your PT preferences with each change.

[keithl]

Hey guys,

Thanks for your responses. I did trash preferences. I am not sure if any other plugs were installed before this was happening. I believe the last thing I installed was EastWests PLAY plugin. I will have to experiment with that one.

/Ola:
Not glad to hear you have a problem, but I feel a little better with someone having the exact same problem. Do you have any EastWest products on your machine?

[TOM@METRO]

People are saying that the East West issues have been resolved but I have a better running system without them (Play) installed.

[gravol]

Nope i don't have any East West plugins.
No luck with troubleshooting today i'm afraid, did you get any wiser?

/Ola