Pro Tools 11: Pops/crackles when scrolling mix window in playback

[smj]

Hi all,

I seem to be experiencing some crackling when I am scrolling the mix window or edit window in playback of a reasonably busy track.

It doesn't happen when I scroll in playback at the end of the track when there's no audio.

It's Lessoned if I'm in the mix window, and I reduce the size of the window and scroll.

It's also lessoned when I lower the buffer size from 128 to 256.

Is this normal behavior... or is it a graphics card incompatibility or something?

Sorry if it's a newbe question!

Sean Meredith-Jones


------------------
System Information
------------------
Time of this report: 3/11/2014, 00:34:14
Machine name: KIT
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: P5Q DELUXE
BIOS: BIOS Date: 03/25/09 09:46:13 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Quad CPU Q6700 @ 2.66GHz (4 CPUs), ~2.7GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 2281MB used, 5906MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode



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Display Devices
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Card name: Radeon X1300 / X1550 Series (Microsoft Corporation - WDDM)
Manufacturer: ATI Technologies Inc.
Chip type:
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_7146&SUBSYS_5920174B&REV_00
Display Memory: 2045 MB
Dedicated Memory: 254 MB
Shared Memory: 1791 MB
Current Mode: 1680 x 1050 (32 bit) (59Hz)
Monitor Name: ACR X223W
Monitor Model: Acer X223W
Monitor Id: ACR0011
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
Driver Name: atiumdag,atiumdva,atiumd64.dll,atiumd6a.cap,atitmm 64
Driver File Version: 8.14.0010.0630 (English)
Driver Version: 8.56.1.16
DDI Version: 9Ex
Driver Model: WDDM 1.0
Driver Attributes: Final Retail
Driver Date/Size: 7/13/2009 21:40:03, 4030976 bytes

-------------
Sound Devices
-------------
Description: Speakers (Creative SB X-Fi)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00411102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
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I3DL2(tm) Listen/Src: No, No
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Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (HDMI) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311& REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 23:23:47, 350208 bytes
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HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
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Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

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Default Voice Playback: No
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Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Lynx AES16e)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1621&DEV_0028&SUBSYS_00281621&REV_00
Manufacturer ID: 212
Product ID: 8
Type: WDM
Driver Name: LynxWDM.sys
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WHQL Logo'd: n/a
Date and Size: , 0 bytes
Other Files:
Driver Provider: Lynx Studio Technology, Inc.
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Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Play 03+04 (Lynx AES16e)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1621&DEV_0028&SUBSYS_00281621&REV_00
Manufacturer ID: 212
Product ID: 264
Type: WDM
Driver Name: LynxWDM.sys
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Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: , 0 bytes
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Driver Provider: Lynx Studio Technology, Inc.
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Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: SPDIF Out (Creative SB X-Fi)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00411102&REV_04
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
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WHQL Logo'd: Yes
Date and Size: 7/7/2010 22:16:24, 697816 bytes
Other Files:
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Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Play 15+16 (Lynx AES16e)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1621&DEV_0028&SUBSYS_00281621&REV_00
Manufacturer ID: 212
Product ID: 1800
Type: WDM
Driver Name: LynxWDM.sys
Driver Version: ()
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: , 0 bytes
Other Files:
Driver Provider: Lynx Studio Technology, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Play 13+14 (Lynx AES16e)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1621&DEV_0028&SUBSYS_00281621&REV_00
Manufacturer ID: 212
Product ID: 1544
Type: WDM
Driver Name: LynxWDM.sys
Driver Version: ()
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: , 0 bytes
Other Files:
Driver Provider: Lynx Studio Technology, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
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Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Play 09+10 (Lynx AES16e)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1621&DEV_0028&SUBSYS_00281621&REV_00
Manufacturer ID: 212
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Type: WDM
Driver Name: LynxWDM.sys
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WHQL Logo'd: n/a
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Driver Provider: Lynx Studio Technology, Inc.
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Cap Flags: 0xF1F
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Static/Strm HW Mix Bufs: 1, 0
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Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Play 11+12 (Lynx AES16e)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1621&DEV_0028&SUBSYS_00281621&REV_00
Manufacturer ID: 212
Product ID: 1288
Type: WDM
Driver Name: LynxWDM.sys
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Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: , 0 bytes
Other Files:
Driver Provider: Lynx Studio Technology, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
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Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311& REV_1003
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 23:23:47, 350208 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Digital-In (Creative SB X-Fi)
Default Sound Capture: Yes
Default Voice Capture: No
Driver Name: ctaud2k.sys
Driver Version: 6.00.0001.1348 (English)
Driver Attributes: Final Retail
Date and Size: 7/7/2010 22:16:24, 697816 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Record 15+16 (Lynx AES16e)
Default Sound Capture: No
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Description: Microphone (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
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Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 23:23:47, 350208 bytes
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Default Sound Capture: No
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Default Sound Capture: No
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Cap Flags: 0x1
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Description: Record 11+12 (Lynx AES16e)
Default Sound Capture: No
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Date and Size: , 0 bytes
Cap Flags: 0x1
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Description: Record 13+14 (Lynx AES16e)
Default Sound Capture: No
Default Voice Capture: No
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Cap Flags: 0x1
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Description: Line In (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
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Driver Version: 6.01.7601.17514 (English)
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Date and Size: 11/20/2010 23:23:47, 350208 bytes
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Description: Record 07+08 (Lynx AES16e)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: LynxWDM.sys
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Description: Microphone (High Definition Audio Device)
Default Sound Capture: No
Default Voice Capture: No
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Description: "What U Hear" (Creative SB X-Fi)
Default Sound Capture: No
Default Voice Capture: Yes
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-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
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Vendor/Product ID: 0x046D, 0xC517
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
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FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
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+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A36
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC517
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
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+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC50E
| Matching Device ID: hid_device_system_mouse
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+ HID-compliant mouse
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| Matching Device ID: hid_device_system_mouse
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+ Terminal Server Mouse Driver
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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 815.4 GB
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File System: NTFS
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Drive: E:
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Drive: D:
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Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

[peterle]

..one important point is RAM , you have only 4GB ,
PT11 needs 8 GB ,


you also use "shared memory" for your outdatet graphics card ,
the card uses 1,8GB from your RAM , which means there are only
2,2GB RAM ( you have 4GB installed) left for PT and OS .
AGAIN : PT needs 8GB

Dont use Graphics Card with shared memory and get a decent
compatible card with dedicated memory only ,(NVIDIA is preffered for PT)

your cpu is also an older modell but may be sufficient for sessions which
are not very complex , ram is more important here

you have an ssd installed , older models could lead in problems when used
as audio-drives for PT.When having installed 8GB Ram AND a new Graphics Card
and the problem persists , try an non-ssd hd for audio.
BUT RAM AND GRAPHICS FIRST

[dave911]

+1 for the above.
Also, that CPU should be able to overclock quite a bit with a decent cooler.
If you are not using it I would disable the SoundBlaster in Bios or at least get rid of the extra SB software.

[mesaone]

Quick question, do you have "Ignore errors during playback" enabled in Playback Engine?

I have provided a shopping list for you... $Less than $200 for a new discrete video card, plus 8GB RAM: http://secure.newegg.com/WishList/Pu...umber=18838734

And you should really consider using that awesome SSD as your C: drive, keeping your audio on the larger HDD.

[smj]

Originally Posted by mesaone

Quick question, do you have "Ignore errors during playback" enabled in Playback Engine?

I have provided a shopping list for you... $Less than $200 for a new discrete video card, plus 8GB RAM: http://secure.newegg.com/WishList/Pu...umber=18838734

And you should really consider using that awesome SSD as your C: drive, keeping your audio on the larger HDD.

Thanks everyone!

Mesaone: just came back from the computer store trying to get those components. That particular video card won't fit in my enclosure... So they got one with similar specs with a smaller heat sink... A GeForce 210.

Re: the Ram. No DDR2 1066 in stock. Also, 2 matching sticks to what I have, also will not fit inside my case... so I'd have to get a bigger case and transfer everything... Kind of a pain. Without seeing the ram sticks mesaone suggested, it would be a risk ordering them.

Sooo.... They did have some Corsair DDR2 800mhz sticks in stock which do fit... They're just not 1066mhz. The service dept said it wouldn't really matter that they're not matched... They'll just run at 800mhz I guess? At least this way, i would have 8 gigs of ram. If there is a problem w/the ram mismatch, there's a 30day guarantee and I can just take them back.

I get the machine back tomorrow... So I guess we'll see. Thanks again!

Sean Meredith-Jones

[The Weed]

Originally Posted by smj

Sooo.... They did have some Corsair DDR2 800mhz sticks in stock which do fit... They're just not 1066mhz. The service dept said it wouldn't really matter that they're not matched... They'll just run at 800mhz I guess? At least this way, i would have 8 gigs of ram. If there is a problem w/the ram mismatch, there's a 30day guarantee and I can just take them back

Not sure I'd be going back to that store to ask about what's good for an audio computer that runs Pro Tools.

Good thing you have 30 days.

Cheers,

[smj]

Originally Posted by The Weed

Not sure I'd be going back to that store to ask about what's good for an audio computer that runs Pro Tools.

Good thing you have 30 days.

Cheers,

Do you know if it will in fact be a problem?

Do you happen to know what sort of symptoms I might look for to see if there is a problem?

I could also just pull the 1066mhz ram and get another two matching 800mhz..

Thoughts?

Sean Meredith-Jones

[mesaone]

The card I showed you is too big for your case? I'm surprised. I guess the heatsink was knocking into something? It's not a large card. Your motherboard has three PCIe x16 slots, it can go into any one of them.

As for the RAM, it's four 2gig sticks (240 pin DDR2 1066, compatible with your motherboard). The reason I chose 1066 is because the 1200 modules are way too expensive for some reason. This will bring your total to 8GB. Four identical modules will in no way be mismatched.

[dave911]

Originally Posted by The Weed

Not sure I'd be going back to that store to ask about what's good for an audio computer that runs Pro Tools.

Good thing you have 30 days.

Cheers,

+1 - 800 Mhz is a terrible choice.
Neweeg or Amazon should have a few different matched memory kit compatible with your motherboard.
The speed and matching are important.
Most memory makers have configuration tools online where you just enter the motherboard model number.
You should be able to find the measurements online for the modules and just check the clearance on the board.
The midline ones are usually the best deal and the heat spreaders are smaller so they fit in more systems.
Not to make it complicated, but the latency numbers are just as important as the speed listing.

[smj]

Originally Posted by mesaone

The card I showed you is too big for your case? I'm surprised. I guess the heatsink was knocking into something? It's not a large card. Your motherboard has three PCIe x16 slots, it can go into any one of them.

As for the RAM, it's four 2gig sticks (240 pin DDR2 1066, compatible with your motherboard). The reason I chose 1066 is because the 1200 modules are way too expensive for some reason. This will bring your total to 8GB. Four identical modules will in no way be mismatched.

Yes, the heatsink was the issue with that card... The one they chose had a smaller one.

I'll order those matched ram sticks you suggested and see if I can get em in there. Didn't know the speed of the ram difference would make that much of a difference?

Sean Meredith-Jones