Help on activation code not recived

[jeffro]

Originally Posted by fridanaga

...I believe before I can open a cloud session as step 4 says I need to enter the activation code, which is again where my issue lies in that in any email I was NOT given any activation code to tell the software I bought it...

An Activation/Redemption Code is used to add the software to your Avid account and deposit the licenses in your iLok account. If you bought the product from a reseller they would provide you with a code which you would then enter at https://my.avid.com/products/redemption whereas buying it from the Avid Store handles that for you. You're already beyond this step.

As stated in an earlier post, if you have Avid Link open and signed in then that handles license activation for you (you can just launch the Pro Tools app). If you don't want Avid Link open, you can launch iLok License Manager and sign in, then Open Your Cloud Session so the license is activated and ready for you to launch Pro Tools.