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#1
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PT11HD surrender not working on ilok
So far the upgrade to PT11HD has been far from smooth.
I know of the problems that PACE has, but I don't know weather it's been resolved yet. I can not get the PT HD 11 license transfered to my ilok. The PT HD 10 bundle is greyed out (with grey flag) and PT HD 11 bundle is shown with a blue flag. Both are present on my ilok account. However, when I show details and try to complete the license surrender I get "one or more licenses to surrender cannot be found in your account". Please help. Boe |
#2
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Re: PT11HD surrender not working on ilok
So, I thought I'd found quick work around and got a 30 day trial for PT11HD.
Got all the way through to "Congratulation, Pro Tools 11 has been activated!" Next screen though says: "Activation Error - Pro Tools 11 This software cannot be run because the activation experience thinks the authorisation was found, but the wrapper could not verify it". Not that "Pro" is it...? |
#3
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Re: PT11HD surrender not working on ilok
Have you done this :
- shut down > restart - unplug all iloks - launch ILM and log into acct > let the process of logging in finish / be patient - plug in ilok - sync repair ilok Is the license on your ilok ? which one ? trial or permanent ? Is the surrendered license still there with the grey flag ? Chris
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Chris Lambrechts Applications Specialist- Live Sound |
#5
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Re: PT11HD surrender not working on ilok
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The licenses are all on my account - not on my ilok. Both full and permanent. Yes, surrendered are with grey flag. Oh, and now of ofc I cant open PT10HD, so I'm on serious down time. Thanks for helping though Chris. |
#6
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Re: PT11HD surrender not working on ilok
Did as prescribed again. No luck. Have attached to screenshots from ILM.
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#7
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Re: PT11HD surrender not working on ilok
Boe I'll open a case for you. Can you reply tot that and add the ilok support ticket nr please. If you don;t have one yet - please create one. I'll try to get someone on to this asap
thanks Chris
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Chris Lambrechts Applications Specialist- Live Sound |
#8
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Re: PT11HD surrender not working on ilok
Hi,
So it looks like PT10HD is on an ilok 1 so that should work still. Maybe try removing all iloks from computer, then try trashing all pace/ilok/interlock prefs from user/library/prefs reboot, repair permission. re-install new ilok manager. plug ilok 1 with PT10HD and see if PT10HD will load? Also run the installer for 10.3.6 (Just forget about 11 for now till you get 10HD back) Chris
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PT MAC Troubleshooting... http://duc.avid.com/showthread.php?t=54888 Producer, Engineer, UKmastering Mixing & Mastering Blinders_Columbia top 40 UK album charts Slow Readers Club Joy Of The Return #9 UK album charts www.ukmastering.com PT10.3.10 Mountain Lion HD6 accel Magma PE6R4 D Command 32 MacPro 12 Core 3.46ghz UAD-2 Octo x2. Manley Vari-Mu, Manley Massive Passive, SSL VHD, ADL600, Grove Tubes ViPre, Tube-Tech CL-1B. Hafler TRM active monitoring. |
#9
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Re: PT11HD surrender not working on ilok
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Will try - how do you see though that it's on "Ilok 1"? I don't see it from the screenshots. Thanks. Boe |
#10
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Re: PT11HD surrender not working on ilok
Quote:
I the user/library folder I got through ALT+"GO"-menu. I didn't find any pace/ilok/interlock folders, in the preferences folder, but I trashed everything with ilok, pace or interlock in the name. When I open ILM it shows me that there's 376 licenses on the ilok. Until I log in - there's then 0 licenses on the ilok (called "Boes big ilok"). I've attached a new screenshot of ILM. Oh, tried to put the ilok in my laptop and install ILM there. Could get to sign in. Screendump attached. Boe |
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