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  #1  
Old 10-26-2022, 03:38 PM
legacygt777 legacygt777 is offline
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Default Artist Mix Stop Working in Pro Tools

I am using Windows 10. I have both the Artist Mix and Transport.
These two have been working for years despite the changes in Pro Tools. I have the latest Pro Tools from 6mos ago.

My Artist Mix and Transport are being identified in Eucon. I was on Eucon 3.1. In Pro Tools, I click on Eucon search and it said that the "Eucon personality could not be loaded because of the wrong version is installed. Please install version 3.2 or higher..."

I uninstalled the old Eucon and installed the 3.2. Eucon is identifying my artist hardware and I updated the firmware, but now it says "access violation occurred, unable to read location: 0x000000000000000008"
It stays in this loop and I have to shut down Pro Tools. I've never had this problem. I'm not sure which Eucon version to download or what I'm doing wrong.

I would appreciate any help. This is really frustrating. I'm not really good at these kind of issues.

Thanks again.
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  #2  
Old 10-26-2022, 04:25 PM
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albee1952 albee1952 is offline
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Default Re: Artist Mix Stop Working in Pro Tools

Its tough to offer help with nearly zero information about the setup
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  #3  
Old 10-26-2022, 04:46 PM
legacygt777 legacygt777 is offline
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Default Re: Artist Mix Stop Working in Pro Tools

Quote:
Originally Posted by albee1952 View Post
Its tough to offer help with nearly zero information about the setup
My Setup:

Lenovo S20 Workstation
[email protected]
SSD 500GB
20gig ram
Nvidea 1030GT
Windows 10

Eleven Rack
Mbox Pro 3
Artist Mix
Artist Transport
PRO TOOLS 2022.9
Eucon 3.2

If there's something I'm missing, let me know. Thanks.
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  #4  
Old 10-26-2022, 08:15 PM
legacygt777 legacygt777 is offline
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Default Re: Artist Mix Stop Working in Pro Tools

I figured it out. I uninstalled everything and installed Eucon 18.3.
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  #5  
Old 10-27-2022, 09:31 AM
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EddieJones EddieJones is offline
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Default Re: Artist Mix Stop Working in Pro Tools

Why are you installing all these old versions? Just install the latest 22.9
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  #6  
Old 10-29-2022, 10:15 AM
legacygt777 legacygt777 is offline
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Default Re: Artist Mix Stop Working in Pro Tools

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Originally Posted by EddieJones View Post
Why are you installing all these old versions? Just install the latest 22.9
Does Eucon 22.9 update the Artist Series? I didn't see any updates regarding the Artist Series.
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  #7  
Old 10-30-2022, 11:46 AM
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EddieJones EddieJones is offline
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Default Re: Artist Mix Stop Working in Pro Tools

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Originally Posted by legacygt777 View Post
Does Eucon 22.9 update the Artist Series? I didn't see any updates regarding the Artist Series.
Yes
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  #8  
Old 11-03-2022, 11:48 AM
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Ben Jenssen Ben Jenssen is offline
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Default Re: Artist Mix Stop Working in Pro Tools

I hope it's OK that I throw my own issue into this thread.
Suddenly today, My artist mix won't connect. It doesn't show up in Eucontrol surfaces. I've checked cables and connections, installed Eucontrol 22.9 again, and can not see that anything has changed since yesterday that could be causing this. My ipad connects.

Most importantly; when I turn on and off the power button on the top right of the artist mix, it lights up, then shows the AVID logo on the eight displays, then nothing. The normal fader movement, where all faders move quickly up and down never happens. I hope it's not broken.
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  #9  
Old 11-03-2022, 12:21 PM
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EddieJones EddieJones is offline
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Default Re: Artist Mix Stop Working in Pro Tools

Quote:
Originally Posted by Ben Jenssen View Post
I hope it's OK that I throw my own issue into this thread.
Suddenly today, My artist mix won't connect. It doesn't show up in Eucontrol surfaces. I've checked cables and connections, installed Eucontrol 22.9 again, and can not see that anything has changed since yesterday that could be causing this. My ipad connects.

Most importantly; when I turn on and off the power button on the top right of the artist mix, it lights up, then shows the AVID logo on the eight displays, then nothing. The normal fader movement, where all faders move quickly up and down never happens. I hope it's not broken.
Did you pull the power lead and try?
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  #10  
Old 11-03-2022, 12:32 PM
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Ben Jenssen Ben Jenssen is offline
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Default Re: Artist Mix Stop Working in Pro Tools

Quote:
Originally Posted by EddieJones View Post
Did you pull the power lead and try?
Yes, I did.
But I just found the cause; earlier today I noticed in the system settings, network, there was "USB 10/100 LAN" enabled, and I thought 'I don't have Ethernet over USB' so I turned it off. Now I have enabled it again, and it's back to normal. Artist Mix working like before.

Sorry for wasting your time.
Stupid me.

Might help someone else doing this, like I did, though.


(Added: My Artist Mix is connected to a USB-C dock. I guess Eucontrol enabled this network setting automatically when I first got the controller last spring, and I just didn't notice before. Or I'm getting to old to remember.)
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Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad.

Last edited by Ben Jenssen; 11-03-2022 at 12:44 PM.
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