Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools | First Discussion

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-22-2020, 02:54 PM
atanganel atanganel is offline
Member
 
Join Date: Apr 2020
Location: Valencia
Posts: 4
Default All my project lost!

Hi! I'm very upset!

My PTF was open and I lost internet connection for a while. When returning to the PTF screen I found a message like "the owner has deleted the files from the cloud and all local cache will be deleted too" or something similar.

When restarting PTF all my projects have vanished and I've lost all my jobs! I regularly backed up the "project cache" directory and I've just replaced all projects but when starting PTF they don't appear.

I often had problem with projects sync and by the way all latest projects where not synced (only local copy), so I really don't understand what happens.

Highly disappointed by the application, it just wiped out hours and hours of work!!!!!

HELP PLEASE
Thanks
Reply With Quote
  #2  
Old 04-23-2020, 08:20 AM
JoelG's Avatar
JoelG JoelG is offline
Moderator
 
Join Date: Mar 2010
Location: Canada
Posts: 2,070
Default Re: All my project lost!

It would be best to open a support case with Avid - https://www.avid.com/learn-and-support/contact-support

Joel
__________________
Jam Space:
HP Elite 6300 / Core i5 3770 / 24GB RAM / Win 10 Pro
Pro Tools 2021 HD / Focusrite 18i20 + M-Audio ProFire 2626

Home:
Asus B450 Pro4 / Ryzen 5 2600 / 32GB RAM / Win 11 Pro
Pro Tools 2021 HD / Focusrite 18i20 + M-Audio ProFire 2626

Rig:
Eleven Rack / ART SLA1 / Two 2x10 Passive Monitors / FCB1010 w/ EurekaPROM
Reply With Quote
  #3  
Old 04-29-2020, 06:21 AM
xsj xsj is offline
Member
 
Join Date: Apr 2020
Location: Hereford, UK
Posts: 1
Default Re: All my project lost!

Hi,
I have recently become a user of PTF and I have experienced similar issues. My story may offer you a solution. By the way, I have decent hardware (Intel i7 with Win10) and a good internet connection.

I gained a licence for PTF through a recent purchase of a Focusrite Scarlett interface. The Focusrite welcome documents suggested that PTF would be a good DAW to use and I installed it (a somewhat messy process by modern standards with iLok etc.). I spent considerable effort watching training videos and getting to understand the software.

After my first serious project was suddenly deleted I was not happy, but I assumed I made an error. It seemed due to the automatic cloud synchronization. I decided to save future projects only in the Project Cache and back up the whole folder to a safe location.

I started my project again and invested several days work. Two days ago it too became corrupted and could not be opened from my project list. I was very annoyed, but did not panic since I had a fairly recent backup. However, when I copied my backup into the Project Cache folder PTF refused to recognise it and it would not appear in the Open Project list.

When I looked for a solution to this problem (including this forum) I discovered that it was a known bug that had been fixed by Avid in June 2019 when they released version 2019.6. When I received my welcome email from Avid on April 1st 2020 they provided a link to version 2019.5! I cannot contain my disappointment that they explicitly pointed me to software with a known serious flaw.

I have since downloaded version 2019.6 which I hope will solve your problem. However, I did some tests to see what would happen if I made backups to my projects. I found that even if I restored the entire folders under Project Cache, PTF would not recognise them and they could not be retrieved. I find this the worst bug of all. The files are a mixture of XML and proprietary binary files which seem designed to hide the working of the application (OK, a common tactic) and allow people to recover their files.

So, I decided to try a rival product. So far it has worked flawlessly and the recordings I have created are saved in well-labelled folders that seem easy to backup and restore.

I'm afraid that my experience of PTF has been painful and I will avoid it where possible. I hope version 2019.6 prevents future issues for you.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"The Project owner has deleted the shared project" - offline Projects lost rcprog Pro Tools | First Discussion 75 12-20-2019 07:37 AM
Project Mix i/o lost connection with PT MP9 skiffle FireWire & USB Audio Interfaces (Mac) 7 12-05-2018 10:16 AM
Lost my Project after Upgrading from Pro Tools First ClayReiche Pro Tools 2018 3 11-13-2018 06:50 PM
TL Space settings lost when opening project stargazer Pro Tools TDM Systems (Mac) 0 12-03-2004 12:39 AM
Urgent, Lost the whole project!!! SimonCPW Pro Tools TDM Systems (Mac) 31 12-14-2000 11:12 AM


All times are GMT -7. The time now is 01:52 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com