Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Hardware > FireWire & USB Audio Interfaces (Mac)

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 07-11-2013, 11:40 AM
PaulAitchison PaulAitchison is offline
Join Date: Jul 2013
Location: Scotland
Posts: 1
Default Broken MBox and no support from Avid...

I've got an MBox3, not the mini or the pro, it's been knackered for months and I just can't get any support to fix/replace it.

The lights cycle over and over and my iMac doesn't recogise the hardware. It's a new iMac, I've tried different USB cables and even bought a powered USB hub - still not working.

I contacted the website that I bought it from soon after it first happened, the unit was working for about 3 months originally. The sales assistant said that I should contact Avid direct to get a replacement. I went on the Avid site and only saw a USA phone number, I'm in UK - then I went to the online support and was denied acces without an ASC number which I have to pay for!!!

I have an older HD system for work that's kept my busy but I really need my MBox for sketching ideas at home so I need to get this sorted.

I've been trying to find out how to contact Avid for support without having to shell out for an ASC but it looks like they only offer customer support if you pay for it - not happeing!

Can someone please tell me how to get a replacement MBox and some descent FREE support - I've seen this probelm mentioned before on forums/blogs so it looks like a known problem with the MBox 3s - what did you do to get through to support?
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
AVID support-site broken? Frank Kruse Artist Series 1 09-06-2012 09:20 AM
Dear Avid customer support! Would you please answer my both avid support cases Ale Pro Tools HDX & HD Native Systems (Mac) 0 11-24-2011 02:56 PM
*Fixed*3rd party interface/*Broken*Avid Support crandallwarren Windows 3 07-22-2011 02:12 PM
Support Update: Avid Support Codes - Effective July 31, 2010 Avid General 0 07-31-2010 12:55 PM

All times are GMT -7. The time now is 10:52 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com