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Old 05-06-2021, 03:37 PM
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albee1952 albee1952 is offline
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Default Re: Error Message on PT12.5 Start

Where are you downloading the 12.5 software from? If its Avid(and your My Avid account>My Products), I would download the software again as sometimes downloads can get corrupted. If its downloading from elsewhere, then I would not trust that download Also, as said, disable or remove any 3rd party anti-virus until after PT is downloaded and successfully installed. I've never seen this issue so I can't offer much other advice
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  #12  
Old 05-18-2021, 06:28 AM
parachutte07 parachutte07 is offline
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Default Re: Error Message on PT12.5 Start

Hi,

Sorry I haven't replied you earlier. I downloaded it from Avid's page. I noticed that there is a setup.exe other than the Windows Installer in the zip file that I downloaded. When I clicked the setup file, and it repaired, or installed the missing files on my pc. Good news is I can open the PT now.

Thank you so much for your help.

Cheers.
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