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#1
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PT2021.10 Upgrade Hangs
Hello Everyone-
Ok. I'm 5 days into trying to get this update to not hang. I have moved all my prefs and plugins as per the usual hang troubleshooting, started a support ticket that had me log in and out of my cloud, did that, no luck. Avid's promise of online support brings me here to 2008 for my first post. Right now, it's crickets from them. I can't imagine that this is a system wide bug or there would more chatter, though. I can log out of my iCloud session, run PT and it will take me to the activation screen. If I then log in, the page disappears and it hangs again. What am I missing??? I moved the entire Plug-ins folder into the Unused Plug-ins folder in Application Support->Avid->Audio. The Pro Tools prefs are empty at ~/Library/Preferences/Avid. All of my ilok accounts match. My last instance of PT was working firmly. I can't say which version, but it was no more than 3 months since I updated. Thanks everyone if you have any input. |
#2
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Re: PT2021.10 Upgrade Hangs
The biggest thing you are missing is any details on the computer Shooting from the hip as I know nothing of your setup:
1-if you're on Windows, you need to uninstall the previous version of PT before installing the new version. To do that requires digging a little deeper than is obvious. While you cannot uninstall PT from the Apps and Features page, you CAN if you dig one level deeper and(from the Apps and Features page) select Programs and Features near the upper right corner. Once the list of programs populates(it takes maybe 10 seconds), right-click on Avid Pro Tools and select Change. In the next window, if you have the option to also remove the HD driver, DO select that option(no matter if you have HD software or hardware). 2-if you're on a Mac, try renaming the previous version of Pro Tools(by adding the version to the end of "Pro Tools"). This allows you to have more than 1 version available
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#3
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Re: PT2021.10 Upgrade Hangs
Quote:
A lot more clear info needed. Assuming your profile info is correct you are installing Pro Tools (standard) 2021.10 on Catalina 10.15.7. OK looks good that's even an officially supported compatibility. On Mac there is not really an "upgrade" the installs is close to a full install. You should not need to do anything just run the installer. But your comments are immediately confusing. "I can log out of my iCloud session, run PT and it will take me to the activation screen. If I then log in, the page disappears and it hangs again." What does any of this have to do with iCloud? Are you working on sessions stored on iCloud? Or on a Mac desktop that is mapped to iCloud (I would not do that)? Or did you mean Avid Cloud? Are you trying to work with that (you would be braver than me). Or did you mean iLok cloud? ???? And you say iLok, but it's unclear... are you using a Physical iLok or using iLok Cloud Licensing? (I can't put it any simpler, a physical iLok is more reliable, you just can't lose it). If you are upgrading I'm not sure why you need to activate anything, .... the very first thing to do is confirm is you actually have a valid license for what you are trying to run. So exactly what does iLok License manager show for your Pro Tools license? Did you purchase a recent license upgrade etc? Did that get synced to your iLok? And not knowing what you upgraded from is interesting, but you must have some clue, was it a 2020.x release or ... or Pro Tools 12 or what... If Pro Tools itself won't activate worrying about/moving plugins is a waste of time. Or were you getting plugin activation messages? What exactly does the activation screen say, please post a screenshot. What iCloud etc. are you talking about and why are you mentioning it? Did you change anything else, upgrade macOS etc.? Last edited by Darryl Ramm; 11-02-2021 at 05:39 PM. |
#4
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Re: PT2021.10 Upgrade Hangs
Hi, welcome to the community.
Please take a look at the Help Us Help You page that is linked to the forum header.
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Janne What we do in life, echoes in eternity. |
#5
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Re: PT2021.10 Upgrade Hangs
OK. Here is the long version.
I was running a 2021 version of PT fine on my i7 Mac Mini, 64gb ram, 10.15.7. All up to compatibility requirements. After downloading and installing 2021.10, I tried to run it and it hangs. Online references say to move plug in folder and preferences because sometimes a plug can hang the startup. Since that didn't work, i've contacted support. They said: Quote:
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#6
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Re: PT2021.10 Upgrade Hangs
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No. I'm doing this on an i7 3.2 Mac Mini 64gb, Catalina 10.15.7, Apollo 8 and never had any issues. Thank you for your help! Still no word from support beyond this and 2008 wants it's BBS back! |
#7
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Re: PT2021.10 Upgrade Hangs
OK so all this is just iLok cloud authorisation problem. All the stuff about troubleshooting startup problems was likely a waste of time.
Good that you did what Avid suggested, including updating/reinstalling ILM (make sure you did that, it's a good idea to download a new clean ILM installer from iLok.com and install). I would checking that most basic thing again. What license do you actually have? Run ILM and see what exact license shows up in your cloud licenses? You are looking for something like "Pro Tools perpetual Bundle" or a subscription entry. What exactly is there? Double click in that item and it may have info like "versions released on or before <date>". I am not sure what exactly it will show for a subscription, but I hope it's informative. If that license looks valid I would grab a physical iLok and try moving the license to the iLok. But beside trying that I suspect you will need to get back with Avid support, they can see what is going on with your licenses and logins. If you are not getting follow up from support post your case ID number here and we'll find a moderator to escalate this. |
#8
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Re: PT2021.10 Upgrade Hangs
For clarity:
Quote:
Close all Cloud sessions. and Open your Cloud session. It's fixed stuff before, but they were issues with authorization, your problem could also be that, but it seems like it also could not be, and the hangs you see is not caused by authorization problem.
__________________
Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
#9
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Re: PT2021.10 Upgrade Hangs
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I thought of dumping it onto one of my physical iLoks, but unfortunately I have 2 iLok accounts and my only physical iLoks are linked to my my old account. (I have tried to get this working under both accounts, just for troubleshooting, and I'm 100% that I'm using the right account) My case ID is 04279797 Thank you for your help! |
#10
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Re: PT2021.10 Upgrade Hangs
Quote:
http://duc.avid.com/showthread.php?t...d.php?t=417653
__________________
Mac mini M2 16GB RAM macOS 13.4.1. PT Studio 2023.6. Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad. |
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