Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Avid S1, S3, Dock and Control App

Reply
 
Thread Tools Search this Thread Display Modes
  #21  
Old 11-04-2024, 12:26 PM
Skwaidu's Avatar
Skwaidu Skwaidu is offline
Member
 
Join Date: Oct 2000
Location: Helsinki, Finland
Posts: 367
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by EddieJones View Post
We see some errors not only with EUCON but also loading the RMU personality....we are asking PT engineers. In the meantime, you could try this. Uninstall PT and EUCON again. The open Regedit and search for EUCON. Delete every key you find. then restart and install.
I'm sorry you are having these issues. I'll be hear until we sort them.
Doing this now!
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
Reply With Quote
  #22  
Old 11-04-2024, 12:34 PM
Skwaidu's Avatar
Skwaidu Skwaidu is offline
Member
 
Join Date: Oct 2000
Location: Helsinki, Finland
Posts: 367
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by EddieJones View Post
We see some errors not only with EUCON but also loading the RMU personality....we are asking PT engineers. In the meantime, you could try this. Uninstall PT and EUCON again. The open Regedit and search for EUCON. Delete every key you find. then restart and install.
I'm sorry you are having these issues. I'll be hear until we sort them.
I found a bunch and deleted - the only thing I left was DADman 5.7\Settings has a REG_DWORD named EuCon, with a value of 0x00000000 (0) (I deleted all older DADman entries), now proceeding to reinstall
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
Reply With Quote
  #23  
Old 11-04-2024, 01:00 PM
Skwaidu's Avatar
Skwaidu Skwaidu is offline
Member
 
Join Date: Oct 2000
Location: Helsinki, Finland
Posts: 367
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by EddieJones View Post
We see some errors not only with EUCON but also loading the RMU personality....we are asking PT engineers. In the meantime, you could try this. Uninstall PT and EUCON again. The open Regedit and search for EUCON. Delete every key you find. then restart and install.
I'm sorry you are having these issues. I'll be hear until we sort them.
This did not help. I also tried using just the one Ethernet port on the machine (same as DADman) and connecting just one S1 and Android.
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
Reply With Quote
  #24  
Old 11-04-2024, 02:35 PM
Skwaidu's Avatar
Skwaidu Skwaidu is offline
Member
 
Join Date: Oct 2000
Location: Helsinki, Finland
Posts: 367
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by Skwaidu View Post
Yeah, this was the Bob Katz thread I referenced, but I'm not trying to enable Eucon with a session open - just as the first thing in a fresh install.

FWIW I also had a "residual" (I assume) setting visible on my Ethernet port settings called "Avid Icon, C24 Ethernet Support - I posted a pic in the FB thread) - I had already disabled this earlier, but uninstalled it completely before the latest PT and Eucon reinstall.
Okay. Now this is insanely silly. On a whim, I tried to do the opposite of what worked for Bob, and tried enabling EUCON with a Session open in Pro Tools. IT WORKED. Need to investigate further, but the Dock, all 3 S1 and Avid Control App are currently online.
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
Reply With Quote
  #25  
Old 11-04-2024, 03:38 PM
Skwaidu's Avatar
Skwaidu Skwaidu is offline
Member
 
Join Date: Oct 2000
Location: Helsinki, Finland
Posts: 367
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Works also after downgrading to PT 2024.6 where I plan to be staying until the Windows 11 Alt-Tab bug in PT 2024.10 has been sorted - PT doesn't allow a window underneath of it to be shown when Alt-Tabbing, until minimizing PT or clicking another app into the "foreground" via a second window (where the other app was visible all the time). Definitely wonky and worth a bug hunt as it still seems related to the issue Bob had already back in 2020!
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
Reply With Quote
  #26  
Old 11-08-2024, 01:57 AM
UP1 UP1 is offline
Member
 
Join Date: Nov 2022
Location: Canada
Posts: 6
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Hi All - I am receiving the same error trying to connect to Avid Control (latest version from app store) on my iPhone from W11.

iPhone connects successfully in EuControl. Have tried specifying app as Pro Tools and not doing this and have tried activating EuCon without opening a session and having opened the Demo session - no luck either way.

Have tried uninstalls of Pro Tools 2024.10 Studio and EUCON_WorkstationUnifiedInstallWindows_2024_10_0_1 9 as prescribed. I deleted the files in the directories referenced. I have further F3'd through the registry and have removed all Eucon related items.

Uninstalled Norton. Added Defender Firewall Rules to allow MC Client and Eucon on Private Network. Repeated above. No dice.

I guess I am just lacking personality.


Pro Tools Studio 2024.10
MBox Studio
Gigabyte Z690 AORUS ELITE AX DDR4
Processor 12th Gen Intel(R) Core(TM) i9-12900K
Windows 11 Home Version 23H2
10.0.22631 Build 22631
__________________
All the best,
Peter

Pro Tools Studio 2024.10
MBox Studio
Gigabyte Z690 AORUS ELITE AX DDR4
Processor 12th Gen Intel(R) Core(TM) i9-12900K
Windows 11 Home Version 23H2
10.0.22631 Build 22631
Reply With Quote
  #27  
Old 11-10-2024, 12:06 PM
mdb mdb is offline
Member
 
Join Date: Aug 2009
Posts: 121
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Just chiming in here that the problem also happens in Win10.
I updated to 2024.10 coming from .6.
"Error occurred while trying to load the controller personality "EUCON"

I guess I'll try downgrading to .6 and NEVER upgrade EVER again. Things are only getting worse every update. All hope is lost.

Oh Avid, why are you doing this to us?

EDIT: The downgrade resulted in: "Fatal error: blahblahblah license blablabla" - It couldn't load the license. Perhaps that's iLok releated because everyinstall it installs some Pace software again which you can't skip. So I guess you can't even downgrade.

I can throw the S1 in the trash since I can't use it anymore. What an absolute and utter disaster.

Last edited by mdb; 11-10-2024 at 01:30 PM.
Reply With Quote
  #28  
Old 11-11-2024, 09:39 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,940
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Have you tried uninstalling using the installer and checking both remove all asps and remove all prefs. Reboot and reinstall. This issue is more a windows file version issue than the new release and has been happening on Windows for years. I can guarantee the new EUCON if far better than the old one, so its worth sticking with this. Some have reported both enabling with a session load ed or without.
Reply With Quote
  #29  
Old 11-11-2024, 09:45 AM
Skwaidu's Avatar
Skwaidu Skwaidu is offline
Member
 
Join Date: Oct 2000
Location: Helsinki, Finland
Posts: 367
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Quote:
Originally Posted by Skwaidu View Post
Works also after downgrading to PT 2024.6 where I plan to be staying until the Windows 11 Alt-Tab bug in PT 2024.10 has been sorted - PT doesn't allow a window underneath of it to be shown when Alt-Tabbing, until minimizing PT or clicking another app into the "foreground" via a second window (where the other app was visible all the time). Definitely wonky and worth a bug hunt as it still seems related to the issue Bob had already back in 2020!
Off topic, but Support already promised a 2024.10.1 PT version is in the works adressing the Win Alt-Tab bug I experienced, I will definitely update when that lands.
__________________
Windows 11 23H2, Intel Core Ultra 9 285K, Asus Hero Z890, 48GB 8400MHz CUDIMM, Corsair RM850x, 10TB of M.2 (Crucial T705 for OS), 22TB of HDD, Noctua NH-D15 G2 and Fractal Design Meshify 2 + RTX 4070 - PT Ultimate 2024.10.2 / DAR 5.3

And Intel i9-14900KS, MSI PRO Z690-A D4, 64 GB DDR4 4000MHz/CL18, Corsair HX1000, 1TB M.2 PCIe 4.0, 5TB M.2 PCIe 3.0, 2TB QVO, 2x6TB WD Black, Noctua NH-D15, Fractal Design Define R6

Used to be/ Spare/ old DAR: Mac Pro 4,1 upgraded to 5,1 3,46Ghz 12 Core, 96GB RAM, OS SSD and Sata3 Audio SSD, macOS Mojave, PT Ultimate 2021.10, DAR 5.0

HDX2, MTRX Studio & DAD MOM, HD I/O 16x16, Apogee AD/DA 16X/X-HD and Dock + 3x S1
Reply With Quote
  #30  
Old 11-11-2024, 10:43 PM
UP1 UP1 is offline
Member
 
Join Date: Nov 2022
Location: Canada
Posts: 6
Default Re: Error occured while trying to load the controller personality "EUCON" - Win11

Error occurred while trying to load the controller personality "EUCON".

W11 - no luck here. I have tried complete uninstalls and reboots in the prescribed order and have cleansed the registry of Eucon items.

I have further deleted folders the installer does not remove for Pro Tools and EuCon in 64 bit and x86 folder paths for Avid, Digidesign along with related Program Data, AppData\Local and AppData\Roaming directories.

I used the EUCON_WorkstationUnifiedInstallWindows_2024_10_0_1 9 to uninstall all applications and preferences.

In my case, I get the same error regardless of whether I attempt to enable Eucon before or after a session is loaded.

I have removed Norton 360 and for testing I have Private Firewall Rules in place for Pro Tools, MC Client and Eucon. Disabled my WiFi so only the NIC is connecting to the router, which worked in prior versions but will compare the documented recommendations.

I have run as admin and non-admin - no impact.

I must have some other conflict and so I will try killing other services to see if I can catch something.
__________________
All the best,
Peter

Pro Tools Studio 2024.10
MBox Studio
Gigabyte Z690 AORUS ELITE AX DDR4
Processor 12th Gen Intel(R) Core(TM) i9-12900K
Windows 11 Home Version 23H2
10.0.22631 Build 22631
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Please Help: Error occured while trying to load the controller personality "EUCON". taylor4814 Avid S1, S3, Dock and Control App 10 02-25-2022 09:38 AM
Error occured while trying to load the controller personality "MBOX3". tabonik Pro Tools 12 1 02-01-2019 02:04 PM
Pro Tools 2018.1: Error in Controller-Personality "EUCON" ... johab Pro Tools 2018 0 03-02-2018 02:40 PM
PT10/Digi 003 - Error occurred while trying to load the controller personality "003" J-Xile 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 5 12-14-2015 09:36 PM
Error occured while trying to load the controller personality "HUI" speng 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 10-26-2009 12:21 PM


All times are GMT -7. The time now is 09:25 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com