|
Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
#1
|
|||
|
|||
Pro Tools upgrade to 2018.12 won't let me activate.
Hi. Today I purchased Pro Tools Crossgrade Annual Subscription so that I could upgrade from Pro Tools 12 to Pro Tools 2018.12. I downloaded and installed 2018.12 without issue. However it shows as not activated in the Avid application manager and when I go to open Pro Tools now is comes up with this message:
Pro Tools 1.jpg So I now cannot open Pro Tools. Can you help please? |
#2
|
||||
|
||||
Re: Pro Tools upgrade to 2018.12 won't let me activate.
Your account shows you haven't activated your license yet. Please launch iLok License Manager and sign in, then activate your Pro Tools Subscription license to your iLok or iLok Cloud. I'd also recommend uninstalling Application Manager and installing Avid Link.
__________________
|
#3
|
|||
|
|||
Re: Pro Tools upgrade to 2018.12 won't let me activate.
Hi Jeffro,
No subscription appears in my iLok account to activate. Last edited by jeffro; 11-30-2019 at 05:21 PM. Reason: Attachment (showing iLok User ID) removed. |
#4
|
||||
|
||||
Re: Pro Tools upgrade to 2018.12 won't let me activate.
Where is your ilok key as thats not connected in that picture?
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#5
|
|||
|
|||
Re: Pro Tools upgrade to 2018.12 won't let me activate.
It is plugged into the computer's USB port where it has always been.
|
#7
|
|||
|
|||
Re: Pro Tools upgrade to 2018.12 won't let me activate.
Hi Christopher,
I know, but I don't know why? In "show details" it says that the iLok is owned by another user, but I only have the one iLok account. So I'm confused. Could this be the problem? |
#8
|
||||
|
||||
Re: Pro Tools upgrade to 2018.12 won't let me activate.
I think you have 2 different iLok accounts, checking...
__________________
|
#9
|
||||
|
||||
Re: Pro Tools upgrade to 2018.12 won't let me activate.
Quote:
Yeah that would likely be the problem so Jeffro from Avid is checking this for you and he can see the ilok account which we mods can't so hang tight as Jeffro is the best
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#10
|
|||
|
|||
Re: Pro Tools upgrade to 2018.12 won't let me activate.
Hey Christopher,
Thanks so much for your help mate Really appreciate it! Matt |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Can't activate license for pro tools 12 upgrade | charlie rokit | Licensing & Accounts | 11 | 08-17-2018 09:37 AM |
Track won't re-activate - 2018.1 | jimmivalentino | Pro Tools 2018 | 6 | 03-16-2018 03:24 PM |
Can't activate license for pro tools 12 upgrade | cadwriter | Licensing & Accounts | 0 | 11-06-2016 01:42 PM |