Problems with PTLE? Post your configuration here..

[JayRock]

I was unaware that this could be an issue... is this known? Any fixes besides adding a firewire express card?

It would make sense, since I am now having DAE loading issues at startup.

I think this thing is going back to Dell this week, and I'm going the Macbook Pro route.. this last week of trying to make it work has taken more than a few years off of my life.

Most likely, your problem is the FW interface in your computer: FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller, and not the drive itself.

[sklermbot]

I think this is what you need. I'm running, or trying to run, PT 6.7 off this laptop with a 002R. The 002r is working fine w/ my ableton, but PT won't start up. When I double click it, it gives me the blue screen of death. Please help!

Ben
SiSoftware Sandra

System
Host Name : COMPUTER
User : Sklerms
Workgroup : WORKGROUP

Processor
Model : Intel(R) Pentium(R) M processor 2.13GHz
Speed : 2.13GHz
Performance Rating : PR2554 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile
Internal Data Cache : 32kB Synchronous, Write-Back, 8-way set, 64 byte line size
L2 On-board Cache : 2MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : ISA PCI PCIe IMB PCMCIA CardBus USB FireWire/1394
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : American Megatrends Inc. 0208
System : ASUSTeK Computer Inc. M7V
Mainboard : ASUSTeK Computer Inc. M7V
Total Memory : 1GB DDR2-SDRAM

Chipset 1
Model : ASUSTeK Computer Inc 82915PM/GM/GMS, 82910GML Host Bridge
Front Side Bus Speed : 4x 133MHz (532MHz data rate)
Total Memory : 1GB DDR2-SDRAM
Memory Bus Speed : 4x 133MHz (532MHz data rate)

Video System
Monitor/Panel : Default Monitor
Monitor/Panel : Default Monitor
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce Go 6600

Physical Storage Devices
Hard Disk : ST9100823A (93GB)
CD-ROM/DVD : TSSTcorp CD/DVDW TS-L532A (CD 24X Rd, 24X Wr) (DVD 3X Rd, 3X Wr)

Logical Storage Devices
Hard Disk (C:) : 20GB (219MB, 1% Free Space) (NTFS)
Storage (E:) : 74GB (4.2GB, 6% Free Space) (NTFS)
Removable Drive (F:) : 968MB (968MB, 100% Free Space) (FAT)
Pro Tools LE (D:) : 478MB (CDFS)

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
USB Controller/Hub : Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller
PCMCIA/CardBus Controller : Ricoh R/RL/5C476(II) or Compatible CardBus Controller
PCMCIA/CardBus Controller : Ricoh R/RL/5C476(II) or Compatible CardBus Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Synaptics PS/2 Port TouchPad

Communication Device(s)
Device : HDAUDIO SoftV92 Data Fax Modem with SmartCP

Printers and Faxes
Model : Microsoft Office Document Image Writer

Power Management
AC Line Status : On-Line
Battery No 1 : 42%

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 2)

Network Services
Adapter : Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adapter, Copper RJ-45
Adapter : Intel(R) PRO/Wireless 2915ABG Network Connection

Performance Tips
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[spkguitar]

When I double click it, it gives me the blue screen of death. Please help!

Update you r PACE Interlok drivers.

This is a very common and asked about problem, especially with older versions of the software (i.e. 6.7)

[breal]

I need or need to find the authorization code for my protools le 6.7 I lost my getting started guide while i was moving and I tried to install protools on my other laptop but need code i still have protools on my laptop i use for recordig now can u help????

[spkguitar]

breal, like I said in your other identical post, You need to contact Customer Service Directly:

• CSA Phone: 650.731.6198
  o Monday thru Thursday: 8:00am - 12:00pm | 1:00pm - 5:00pm PST
  o Friday: 8:00am - 12:00pm | 1:00pm - 4:00pm PST
• CSA Fax (for product registration faxes)
  o US & Canada: 650.731.6384
  o From outside of the US: 001.650.731.6384
• Email: csadmin@digidesign.com

This is a user's forum; no one here can give you that information. (not without breaking the law and the Digi EULA, anyway)

Digidesign wouldn't give it to you over a public forum anyway, and you have no private contact information listed.

[DGraham]

Hallo! I'm sure you've seen this a lot on here, because I've read about it a lot...

H/W Buffer errors!!!!

My problem started about 4 days ago when I started getting "Access Violation" Errors. I could not save, and sometimes open, any session to my recording drive, the ST3200822A (186GB) listed below. Well I got on here and in the General Troubleshooting thread found a suggestion of deleting the digidesign database folders from my drives. I did that and that error did not occur anymore. However... I am unable to use PT as anything more than an overblown audio player now. I get frequent Hardware Buffer errors -6088 and -6085 I believe they are. The -6085 tells me to reduce, the -6088 tells me to increase. I get the -6088 the most and it tells me that the operating system held off interrupts for too long. I have no idea what this really means. All I know is I can listen to my tracks in PT to an extent, and can not bounce ANYTHING out. Even with no plugins up I get this error. I record at 88.2 kHz. I've done all of the optimization steps that I will admit I did not do before this problem...because well, I HAD NO PROBLEMS. Since Jan., I've not had one issue with my system until now. I had the Mbox 1 for about 3 years prior to getting my current hardware, the 002R. Not one problem outta that thing. HELP ME PLEASE. I lost $150 this past weekend because I had to cancel two sessions! Anyhow, another problem I've found is that when I'm not running PT and I'm using the 002R as my sound card, I get stops and stutters like I'm playing a scratched CD. I'm loading .wav files into my windows media player for heaven's sake! One suspicion is that I have a problem with the transfer of data from my PC to the 002R. Watching the 1394 led on the 002R, I'm finding that it blinks...which is NOT SUPPOSE TO HAPPEN I'M SURE. I don't see any responses after these posts in here so please tell me you guys are PMing the assistance or something and we're not just posting to post here. I've been a loyal PT customer since 2002. I really would like to remain one. Thanks.




SiSoftware Sandra

System

Processor
Model : AMD Athlon(tm) XP 2000+
Speed : 1.67GHz
Model Number : 2000 (estimated)
Performance Rating : PR2427 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 64kB Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 256kB ECC Synchronous, Write-Back, 16-way set, 64 byte line size

Mainboard
Bus(es) : AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : Award Software International, Inc. F8
Mainboard : Gigabyte Technology Co., Ltd. GA-7VT600
Total Memory : 1GB DDR-SDRAM

Chipset 1
Model : Giga-Byte Technology VT8377 Apollo KT400/A/600 CPU to PCI Bridge
Front Side Bus Speed : 2x 134MHz (268MHz data rate)
Total Memory : 1GB DDR-SDRAM
Memory Bus Speed : 2x 201MHz (402MHz data rate)

Video System
Monitor/Panel : Delta DB-770
Adapter : NVIDIA GeForce2 MX
Imaging Device : Lexmark 3300 Series

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : ST3200822A (186GB)
Hard Disk : WDC WD400BB-00DKA0 (37GB)
CD-ROM/DVD : DVDRW IDE1108 (CD 40X Rd, 40X Wr) (DVD 5X Rd, 5X Wr)
CD-ROM/DVD : SONY DVD RW DRU-810A (CD 40X Rd, 40X Wr) (DVD 5X Rd, 5X Wr)

Logical Storage Devices
SYSTEM 1 (C:) : 20GB (9.4GB, 48% Free Space) (FAT32)
SYSTEM 2 (D:) : 18GB (17GB, 96% Free Space) (FAT32)
Sessions (F:) : 186GB (140GB, 75% Free Space) (NTFS)
Pro Tools LE 6.9 (E:) : 512MB (CDFS)
CD-ROM/DVD (G:) : N/A
3.5" 1.44MB (A:) : N/A

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Printing Support
USB Controller/Hub : Generic USB Hub
FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Microsoft USB Wheel Mouse Optical
Human Interface : HID-compliant device
Human Interface : USB Human Interface Device
Human Interface : Microsoft USB Wheel Mouse Optical

MultiMedia Device(s)
Device : MPU-401 Compatible MIDI Device
Device : Standard Game Port

Printers and Faxes
Model : Lexmark 3300 Series
Model : AGFA-AccuSet v52.3

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 2)

Network Services
Adapter : Realtek RTL8139/810X Family PCI Fast Ethernet NIC

Performance Tips
Warning 100 : Large memory sizes should be made of Registered/Buffered memory.
Tip 2546 : Large memory modules should be ECC/Parity.
Notice 5901 : CD 1x= 150kB/s; Exercise caution when comparing measured versus published ratings.
Notice 5902 : DVD 1x= 11.08Mbps Exercise caution when comparing measured versus published ratings.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[Gaston Saenz]

i would really apreciate if someone could give me some help here, i bought a mbox2 a few days ago, with ptle 6.8, i did everything the manual said to do before instaling, and once the instalation had startedand was at about 86% done my pc crashed, i had to restart but pt wont open at all, i tried to uninstall it, re-install it, everything but it just wont even uninstall now and when i try to install it again it always gives me an "component tranfer error" in the file group "PT folder icon", the file "<iconPath>" and the instalation fails, i dont know what to do, i tried deleting manually all digidesign files but it still wont install, to make things worse now my pc crashes constantly whenever i try to make pt work, im desperate, please help

SiSoftware Sandra

System
Host Name : GASTON-R1LTX75O
User : Gaston
Workgroup : SEISA

Processor
Model : Intel(R) Pentium(R) 4 CPU 3.20GHz
Speed : 3.19GHz
Performance Rating : PR4245 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Internal Data Cache : 16kB Synchronous, Write-Thru, 8-way set, 64 byte line size, 2 threads sharing
L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector, 2 threads sharing

Mainboard
Bus(es) : AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 Processor(s)
MP APIC : Yes
System BIOS : Intel Corp. RL86510A.86A.0075.P15.0404021333
Mainboard : Intel Corporation D865PERL
Total Memory : 511MB DDR-SDRAM

Chipset 1
Model : Intel Corporation 82865G/PE/P, 82848P DRAM Controller / Host-Hub Interface
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 512MB DDR-SDRAM
Memory Bus Speed : 2x 200MHz (400MHz data rate)

Video System
Monitor/Panel : Monitor Plug and Play
Adapter : MSI MS-StarForce GeForce FX 5500 (NVIDIA GeForce FX 5500)
Imaging Device : Genius VideoCAM NB

Physical Storage Devices
Removable Drive : Unidad de disquete
Hard Disk : ST380011A (75GB)
CD-ROM/DVD : LITE-ON CD-RW SOHR-5238S (CD 52X Rd, 52X Wr)
CD-ROM/DVD : LITE-ON DVDRW SOHW-1633S (CD 48X Rd, 48X Wr) (DVD 6X Rd, 6X Wr)

Logical Storage Devices
Hard Disk (C:) : 39GB (19GB, 49% Free Space) (NTFS)
Hard Disk (D:) : 35GB (19GB, 55% Free Space) (NTFS)
CD-ROM/DVD (E:) : N/A
Pro Tools LE (F:) : 316MB (CDFS)
3.5" 1.44MB (A:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D2
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D4
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D7
USB Controller/Hub : Controladora de host universal USB2 Intel (R) 82801EB - 24DD
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24DE
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : USB Composite Device
FireWire/1394 Controller/Hub : Controladora de host VIA OHCI compatible con IEEE 1394
Keyboard : Teclado estándar de 101/102 teclas o Microsoft Natural PS/2 Keyboard
Mouse : Mouse PS/2 de Microsoft
Human Interface : Dispositivo de juego compatible con HID
Human Interface : Dispositivo de interfaz humana USB

MultiMedia Device(s)
Device : FlyVideo 2000
Device : SoundMAX Integrated Digital Audio

Printers and Faxes
Model : Microsoft Office Document Image Writer
Model : Detectando automáticamente Microsoft Office Document Image Writer en GASTONLT

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 2)

Network Services
Adapter : Adaptador Fast Ethernet PCI CNet PRO200

[ajp]

Hi.
Trying to set-up an Mbox with Pro Tools LE 6.4 on a friend's PC. I've been using Pro Tools for 4 years, but never on a PC and we are having some problems with the audio.
1. For starters, I set up a click track and the click is muffled and distorted. It sounds really strange.
2. Next, when I tried to record audio using a XLRs and a a number of different Mics, I get no sound from the Mic.
3. I tried to plug a guitar directly into the Mbox and the guitar sound comes through the speakers and headphones, but it doesn't register a signal within Pro Tools.
4. I tried to import in MP3 file to an audio track so I could at least show him some editing basics, but the MP3 file comes through all distorted and muffled.

- When I say distorted and muffled, think like how Charlie Brown's mom's voice sounds.


I know all the connections are fine and setting on the Mbox are good. I've been using it forever, but never on a PC. I've tried multiple mics and cables. Something is happening either with the Mbox itself or within the PC that is not allowing the audio to register in Pro Tools.

Here is is set-up:

Dell Dimension Desktop
Intel Pentium (R) 4 CPU 2.80GHz 2.79GHz, 504MB of RAM

Windows XP Home with Service Pack 2

PLEASE HELP!

[redgroove]

Hi JayRock,
did you find out what was wrong with your config?
I'm very interested to know because I have almost the same laptop - Inspiron 9400 with T2400 processor.
Thanks in advance!

[Boxingnoise]

SiSoftware Sandra

System
Host Name : DAMAGE-BLING
User : Eric Draevyn
Workgroup : MSHOME

Processor
Model : AMD Athlon(tm) 64 Processor 3200+
Speed : 2.01GHz
Model Number : 3200 (estimated)
Performance Rating : PR3015 (estimated)
Cores per Processor : 1 Unit(s)
Threads per Core : 1 Unit(s)
Internal Data Cache : 64kB Synchronous, Write-Back, 2-way set, 64 byte line size
L2 On-board Cache : 512kB ECC Synchronous, Write-Back, 16-way set, 64 byte line size

Mainboard
Bus(es) : ISA PCI PCIe USB FireWire/1394
MP Support : 1 Processor(s)
MP APIC : No
System BIOS : American Megatrends Inc. 8.14
System : MSI MS-7250
Mainboard : MSI MS-7250
Total Memory : 2GB DDR2-SDRAM

Chipset 1
Model : Advanced Micro Devices (AMD) Athlon 64 / Opteron HyperTransport Technology Configuration
Front Side Bus Speed : 2x 1005MHz (2010MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Memory Bus Speed : 2x 251MHz (502MHz data rate)

Video System
Monitor/Panel : Hitachi CM801
Adapter : NVIDIA GeForce 7300 GT

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : WDC WD2500YD-01NVB1 (234GB)
CD-ROM/DVD : HP DVD Writer 740b (CD 40X Rd, 40X Wr) (DVD 5X Rd, 5X Wr)

Logical Storage Devices
Hard Disk (C:) : 39GB (19GB, 49% Free Space) (NTFS)
Storage (D:) : 195GB (176GB, 90% Free Space) (NTFS)
CD-ROM/DVD (E:) : N/A
3.5" 1.44MB (A:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Standard OpenHCD USB Host Controller
USB Controller/Hub : Standard Enhanced PCI to USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Composite Device
USB Controller/Hub : USB Composite Device
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host Controller
Infrared Device : Built-in Infrared Device
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Keyboard : HID Keyboard Device
Keyboard : HID Keyboard Device
Mouse : HID-compliant mouse
Human Interface : HID-compliant device
Human Interface : HID-compliant consumer control device
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device

Printers and Faxes
Model : Auto HP DeskJet 830C/832C on DAMAGE-DESK
Model : Auto Adobe PDF on DAMAGE-LAPTOP
Model : Adobe PDF

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional 5.01.2600 (Service Pack 2)

Network Services
Adapter : NVIDIA nForce Networking Controller

I wish I could list off error codes for you, however, PTLE 6.7 causes a hard reboot every time I try to open it. Any help is greatly appreciated.

N.