Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-21-2015, 07:18 PM
LilBooker LilBooker is offline
Member
 
Join Date: Nov 2015
Location: Nashvegas, TN
Posts: 11
Default Missing qualifying license for upgrade

Hi,

I'm trying to upgrade from Pro Tools MP9 to Pro Tools 12. As far as I can tell I am eligible to do so. I have an active MP9 license with iLok. The problem is this: when I try to purchase the upgrade from Avid's website and enter my iLok account name, I get this message: "Your chosen iLok account does not have enough qualifying product licenses for upgrade. Please review the following errors and fix them or change your iLok User ID to a different one that contains valid qualifiers for the upgrade.
Missing 1 qualifying license(s) for upgrade to Pro Tools Annual Upgrade Plan (9513-30239-00)."
Any advice on why my valid and seemingly eligible license from MP9 isn't being recognized by the Avid store site?

Thanks...
Reply With Quote
  #2  
Old 11-21-2015, 07:23 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,768
Default Re: Missing qualifying license for upgrade

Hi

Welcome to the community

I will ask the Avid techs about this and get back to you.

Also you know you need an ilok2 key, not the older green keyshaped ilok1 to be able to upgrade.
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #3  
Old 11-21-2015, 07:58 PM
LilBooker LilBooker is offline
Member
 
Join Date: Nov 2015
Location: Nashvegas, TN
Posts: 11
Default Re: Missing qualifying license for upgrade

Thanks Christopher.

Yes, indeed, I have an iLok2 with an active MP9 license that is registered with iLok using their iLok license manager application.

Please let me know what the Avid techs say...thanks so much!

hans
Reply With Quote
  #4  
Old 11-22-2015, 12:29 PM
LilBooker LilBooker is offline
Member
 
Join Date: Nov 2015
Location: Nashvegas, TN
Posts: 11
Default Re: Missing qualifying license for upgrade

Problem solved, it was my error:

MP9 is only eligible for upgrade with the $199 option "Pro Tools Annual Upgrade and Support Plan (includes free Eleven plug-in)", not the $99 option "Pro Tools Annual Upgrade Plan (Renewable Annually)".
Reply With Quote
  #5  
Old 11-30-2015, 07:58 PM
mds1001 mds1001 is offline
Member
 
Join Date: Aug 2011
Location: United States
Posts: 81
Default Re: Missing qualifying license for upgrade

I thought the $99 upgrade was available for PT9, 10, and 11. Is this a bug? I'm getting the same error trying to update my PT10 to 12.
Reply With Quote
  #6  
Old 11-30-2015, 08:13 PM
Southsidemusic's Avatar
Southsidemusic Southsidemusic is offline
Moderator
 
Join Date: Dec 2011
Location: Stockholm - Sweden
Posts: 13,768
Default Re: Missing qualifying license for upgrade

Quote:
Originally Posted by mds1001 View Post
I thought the $99 upgrade was available for PT9, 10, and 11. Is this a bug? I'm getting the same error trying to update my PT10 to 12.
PT9 is $199 and PT11 is $99 or $199 with the annual plan. No Bug!

Read the fine print under the prices and there it says $99 (PT11 only)

Here is the licensing page :

https://www.avid.com/US/products/pro...ware/licensing
__________________
Best Regards
Christopher

#thestruggleisreal
—————————————
South Side Music Group
WEBHOME
—————————————
Reply With Quote
  #7  
Old 11-30-2015, 09:49 PM
mds1001 mds1001 is offline
Member
 
Join Date: Aug 2011
Location: United States
Posts: 81
Default Re: Missing qualifying license for upgrade

Quote:
Originally Posted by Southsidemusic View Post
PT9 is $199 and PT11 is $99 or $199 with the annual plan. No Bug!

Read the fine print under the prices and there it says $99 (PT11 only)

Here is the licensing page :

https://www.avid.com/US/products/pro...ware/licensing
Gotchya. Guess I misunderstood...its almost as if Avid makes this as confusing as possible.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"There are no qualifying upgrade products on this iLok account." rgranhol4444 macOS 2 09-15-2015 11:57 PM
There are no qualifying upgrade products on this iLok account. Please try another iLo lorenzz macOS 9 01-21-2015 03:07 AM
There are no qualifying upgrade products on this iLok account. DanielPapak Pro Tools 11 2 07-01-2013 04:37 AM
iLok PT 9 License missing? Phil Buckle macOS 0 05-08-2012 06:16 PM
ilok license card missing mgomez 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 0 09-10-2004 04:58 AM


All times are GMT -7. The time now is 04:17 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com