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#1
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Sync hd Problem / flashes
Hello Everyone,
I've got a problem with my sync hd since a few days. It connects to protools a few seconds and then lost communication. All leds start to flash randomly with a little regular beep. No error code showed. I've removed it from the rack, changed all the cables. Nothing solved the problem. Any idea ? thanks Stephane
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PT 2019.10 Ultimate, HD Native Omni, Avid S3, 192i/0 Mac Pro late 2013 OSX Mojave 64Go RAM Mac Mini 2014 Video slave 4 |
#2
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Re: Sync hd Problem / flashes
You might try to update the firmware from DigiTest, otherwise you may need to open up a support case and consider an RMA repair or exchange.
m
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#3
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Re: Sync hd Problem / flashes
Quote:
The firmware is up to date. I think it needs a repair Stephane
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PT 2019.10 Ultimate, HD Native Omni, Avid S3, 192i/0 Mac Pro late 2013 OSX Mojave 64Go RAM Mac Mini 2014 Video slave 4 |
#4
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Re: Sync hd Problem / flashes
Hi Stephanie,
Curious how you made out with this issue? Our unit just started displaying the same behavior today. Random flashing of lights, and from what I gather it re-booted. PT did throw a “lost com with Sync I/o” error. Thanks, Michael |
#5
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Re: Sync hd Problem / flashes
Hi Michele
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