HD9 crush on start up connectiong to DSI

[shauli]

New install PT9 HD1 on Windows 7 64 bit. When PT start is will crush when getting to connection to DSI. Digi test also will not start.

Tried re-installing, did not help.

Anything I can do?

Hardware is 2x Lynx Aurora 16 with HD card.

[GtrDude]

I'm starting to wonder if PT9 is a complete disaster.
I don't think I've seen so many complaints about previous versions.
Well,,,,,,now that I think of it, it wasn't pretty when 8.0 came out.

GD

[shauli]

bump. Any one?

[Dism]

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[digidesigner]

Coming from Mac G5 PT8 to Win7/64 I must say my Pro Tools9 experience has been great, some hardware problems getting a new system to work, but after that, the program has served me well.

I would do some optimizations suggested in this thread:

http://duc.avid.com/showpost.php?p=1712789&postcount=5

and I would go thru what Avid suggests you should do:

http://avid.custkb.com/avid/app/self...p?DocId=349411

And if that does not help, I would start to look for hardware issues, I had a bad motherboard and then bad memory, one can have sometimes a really bad luck I guess.

[shauli]

This is new install, computer was optimize for Pro tools.
Here is the Sandra report.

SiSoftware Sandra

Computer
Model : Supermicro X7DWA


Processor
Model : 2x Intel(R) Xeon(R) CPU E5410 @ 2.33GHz
Speed : 2.33GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Supermicro X7DWA
BIOS : Phoenix Technologies LTD 1.1b 08/04/2008
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : 2 Processor(s)
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DDR2 FB-DIMM

Chipset
Model : Super Micro Computer 5400B Chipset Memory Controller Hub
Front Side Bus Speed : 4x 333MHz (1.33GHz)
Total Memory : 8GB DDR2 FB-DIMM
Channels : 4
Memory Bus Speed : 2x 333MHz (666MHz)

Memory Module(s)
Memory Module : Kingston KINGSTON 2GB ECC DDR2 FB-DIMM PC2-6400F DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Kingston KINGSTON 2GB ECC DDR2 FB-DIMM PC2-6400F DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Kingston 2GB ECC DDR2 FB-DIMM PC2-6400F DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Kingston 2GB ECC DDR2 FB-DIMM PC2-6400F DDR2-800 (5-5-5-18 3-22-6-3)

Video System
Video Adapter : NVIDIA Quadro NVS 440 (4 PS3.0, 3 VS3.0 250MHz, 128MB DDR 2x501MHz, PCIe 1.00 x16)

Graphics Processor

Storage Devices
WDC WD1600ADFD-60NLR5 (160GB, SATA150, 3.5", 10000rpm, NCQ, 16MB Cache) : 149GB (C:)
SAMSUNG HD103UJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 932GB (F:)
SAMSUNG HD103UJ (1TB, USB/SATA, 3.5", 7200rpm, 32MB Cache) : 932GB (G:)
ASUS DRW-2014L1T (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)
HL-DT-ST DVDRAM GH22NS50 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
AUDIO (F:) : 932GB (NTFS) @ SAMSUNG HD103UJ (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
XProg-PTbup (G:) : 922GB (NTFS) @ SAMSUNG HD103UJ (1TB, USB/SATA, 3.5", 7200rpm, 32MB Cache)
Hard Disk (C:) : 149GB (NTFS) @ WDC WD1600ADFD-60NLR5 (160GB, SATA150, 3.5", 10000rpm, NCQ, 16MB Cache)
Optical Drive (E:) : N/A @ ASUS DRW-2014L1T (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (D:) : N/A @ HL-DT-ST DVDRAM GH22NS50 (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Super Micro Computer 631xESB/6321ESB/3100 LPC Interface Controller
LPC Legacy Controller 1 : Winbond W83627HF/F/HG/G
Disk Controller : Super Micro Computer 631xESB/6321ESB/3100 Ultra ATA Storage Controller
Disk Controller : Super Micro Computer 631xESB/6321ESB/3100 Serial ATA Storage Controller
USB Controller 1 : Super Micro Computer 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #1
USB Controller 2 : Super Micro Computer 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #2
USB Controller 3 : Super Micro Computer 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #3
USB Controller 4 : Super Micro Computer 631xESB/6321ESB/3100 Chipset USB Universal Host Controller #4
USB Controller 5 : Super Micro Computer 631xESB/6321ESB/3100 Chipset USB2 Enhanced Host Controller
FireWire/1394 Controller 1 : Super Micro Computer TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller
SMBus/i2c Controller 1 : Intel 5X00/7X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 2 : Intel 5X00/7X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 3 : Intel 5X00/7X00 XMB Ch 21-0 SMBus
SMBus/i2c Controller 4 : Intel 5X00/7X00 XMB Ch 21-1 SMBus
SMBus/i2c Controller 5 : Intel 5X00/7X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 6 : Intel 5X00/7X00 XMB Ch 22-1 SMBus
SMBus/i2c Controller 7 : Intel 5X00/7X00 XMB Ch 22-0 SMBus
SMBus/i2c Controller 8 : Intel 5X00/7X00 XMB Ch 22-1 SMBus
SMBus/i2c Controller 9 : Intel 801xx/63xx SMBus
SMBus/i2c Controller 10 : IPMI T0 Controller

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : ZDesigner LP 2844 (203x203, USB)
Printer : Brother DCP-7040 Printer (600x600, USB)
Printer : Brother HL-5240 series (600x600, USB)

Network Services
Network Adapter : Intel(R) 82575EB Gigabit Network Connection (Ethernet, 100Mbps)
Network Adapter : Intel(R) 82575EB Gigabit Network Connection #2 (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7600
Platform Compliance : x64

Windows Experience Index
Current System : 3.7

[GtrDude]

Looking at your Sandra the first thing I would do is dump the Nvidia and get an ATI.

[mcfid]

why an ATI?????

----------------------

Note for all Windows Desktops:

• Only NVIDIA graphics cards are supported. (see details)

----------------------

http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=380543

Regards
mcfid

[GtrDude]

Generally they seem to cause fewer -if any- problems than NVidia.

[Dism]

Originally Posted by GtrDude

Generally they seem to cause fewer -if any- problems than NVidia.

Word.

Since AMD bought them, they've stepped up in a big way.

NVidia has been in a lot of heat lately, and definitely have shipped some problem chipsets. I know first hand.