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Pro Tools Crashing issue
Hello all!
I am brand new to the community and to using pro tools. i have recently downloaded pro tools 2021 on windows 10 using the focusrite 212 2nd gen. once i open pro tools and select create (either from template or not) pro tools will load to what i assume is main editing screen and then immediately crash no matter what i do. i have searched online and cannot find anything that is of help to me. i have also downloaded the recommended driver as well as the updated focus rite driver. any help would be greatly appreciated! have a great day, thanks |
#2
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Re: Pro Tools Crashing issue
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#3
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Re: Pro Tools Crashing issue
i have just purchased the surface laptop 3. its literally brand new the only install i have done is trend security, driver one support and pro tools.
here is the sysytem info (i have the 8g ram version) Dimensions Surface Laptop 3 13.5” 308 mm x 223 mm x 14.5 mm (12.1” x 8.8” x .57”) Surface Laptop 3 15” 339.5 mm x 244 mm x 14.69 mm (13.4” x 9.6” x .57”) Display Surface Laptop 3 13.5” Screen: 13.5” PixelSense™ Display Resolution: 2256 x 1504 (201 PPI) Aspect ratio: 3:2 Surface Pen* enabled Touch: 10 point multi-touch Surface Laptop 3 15” Screen: 15” PixelSense™ Display Resolution: 2496 x 1664 (201 PPI) Aspect ratio: 3:2 Surface Pen* enabled Touch: 10 point multi-touch Memory Surface Laptop 3 13.5” 8GB or 16GB LPDDR4x RAM Surface Laptop 3 15” 8GB, 16GB DDR4 RAM Processor Surface Laptop 3 13.5” Quad-core 10th Gen Intel® Core™ i5-1035G7 Processor Quad-core 10th Gen Intel® Core™ i7-1065G7 Processor Surface Laptop 3 15” AMD Ryzen™ 5 3580U Mobile Processor with Radeon™ Vega 9 Graphics Microsoft Surface® Edition AMD Ryzen™ 7 3780U Mobile Processor with Radeon™ RX Vega 11 Graphics Microsoft Surface® Edition Security Firmware TPM Enterprise-grade protection with Windows Hello face sign-in Software Windows 10 Home4 Microsoft 365 30-day trial Sensors Ambient light sensor |
#4
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Re: Pro Tools Crashing issue
The system requirements for Protools 2021.3 & 2021.3.1 states that the minimum RAM is 16 GB and 32 GB is recommended. Having said that, I have an separate 8GB 12" Macbook and Protools 2021.3.1 seems to run okay on it. Perhaps Windows is more strict with the minimum RAM requirement.
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Obsidian Dragon
MacbookPro14,3 - Intel Core i7 3.1 GHz, 16 GB MacOS 13.6.6 running Protools 2024.3.1 Mac Studio M1Max - 64GB MacOS 14.4.1 running Protools 2024.3.1 |
#5
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Re: Pro Tools Crashing issue
Quote:
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#6
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Re: Pro Tools Crashing issue
It'll run, but barely... Audio only, no VI's, no video, not a lot of tracks, not a lot of plugs.
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Desktop build: PT 2020.5 / Win 11 / i9-11900K @ 5.1GHz / 64GB / 4TB NVMe PCIe 4 / Gigabyte Z590 Vision D / PreSonus 2626 Laptop: PT 2020.5 / Win 11 / i5-12500H / 16GB / 1TB NVMe / Lenovo IdeaPad 5i Pro / U-PHORIA UMC1820 Ancient/Legacy (still works!): PT 5 & 6 / OS9 & OSX / Mac G4 / DIGI 001 Click for audio/video demo Click for resume |
#7
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Re: Pro Tools Crashing issue
Also, which processor? You didn’t give us YOUR system specs. Many have said that their i5 machines are working, but Avid highly recommends an i7. Have you done all of the recommended optimizations?
https://avid.secure.force.com/pkb/ar...ndows-10-Guide |
#8
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Re: Pro Tools Crashing issue
Here is what I see countless times on this forum. Folks trying to run a professional, industry standard DAW on a low end system. Throughput, CPU, Bus Speed, Disk I/O, RAM, minimizing all potential nannies, processes, bloatware... all factors when running sessions in Pro Tools.
For ProTools, I highly suggest scoping out a PBA (Purpose Built Appliance - hence a system that only does one thing, Pro Tools), especially if you don't want to fuss with things not running, crashing, etc...
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5K Retina 27" (2020) iMac OS 13.6.5 Ventura 3.3 GHz 6-Core intel Core i5 AMD Radeon Pro 5300 4 GB 64 GB 2667 MHz DDR 4 Internal 2TiB SSD Pro Tools 2024.3 EuCon 4.8.6.41 / 2023.11 UA Luna UAD 11 UA Apollo Twin X Avid S1 / Fire10 - 21.8.1.0 PreSonus DigiMax FS 8-input ADAT Dynaudio Monitors PreSonus Temblor 10 Sub Check my Music out here: Paul G YouTube Paul G Bandcamp |
#9
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Re: Pro Tools Crashing issue
This^^^^
If you really don't need Pro Tools, get Reaper and get to work.
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Take your projects to the next level with a non-union national read at reasonable rates Demos: brucehayward dot com SonoBus Source-Connect: brucehayward Options for Remote Direction |
#10
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Re: Pro Tools Crashing issue
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Back to your op First you said you downloaded the Focusrite updated driver But did you install it ? it so then :: When you go to launch PT ,,,Hold down the (N) key on your computer keyboard then launch PT It should open a screen that asks you if you want the Focusrite as the Playback engine . (in other words try to find out if PT even sees the Focusrite as a Playback engine or Audo playback device If PT sees the Focusrite and you have it selected THEN :: What I would try next is trashing you preferences. If that does not work then try uninstalling PT and the Focus rite driver Then install the Driver first,,, then install PT ..
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Sonoma 14.4 Enjoy the Journey.... Kev... |
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