Pro Tools 8.0 LE will not start and Error appears

[LincolnT]

Here is a quote from the Microsoft administrator on this microsoft forum http://social.msdn.microsoft.com/For...d-08f29df3507c

Since my post seems to have scrolled off in some way and people are NOT seeing it, I want to reemphasise again:

DO NOT COPY THESE FILES TO SYSTEM32.

The Norton warning is incorrect. Norton have been notified, and are working on fixing their problem. You safely can and should ignore this warning

a) Do NOT copy msvcr80, msvcp80 or msvcm80 to system32, or to the framework directory, or to the VS directory. They do not belong in any of those places. Similarly, do not copy blank or empty files to these locations.

b) If you've already put the files in these places, please delete them.

c) You can safely tell WinDoctor to ignore this problem.

d) If you're working with Microsoft support and not getting a clear answer, have them talk to me.

Please feel free to contact me directly if you have more questions. Similarly, if you distrust my identity, feel free to email me directly (address below).

Martyn Lovell
Development Lead
Visual C++ Libraries
[email protected]

Apparently Outlook and Norton WinDoctor can also have this problem.

[spkguitar]

Originally Posted by larsmeijer

If there is anything missing let me know

There is a LOT missing from that. The computer Overview that is required from these instructions:

Note: To enable other users to help you, please include all of your system details when posting an issue to the DUC; Pro Tools hardware, Pro Tools software version, CPU, OS version, Motherboard make/model, chipset, amount of RAM, type of hard drives used, etc.

- Please - Use SiSoftware's Sandra Lite application to generate a full system profile:

www.sisoftware.co.uk

Under SiSoftware Sandra, click on "Download & Buy" to download the free Sandra Lite version or purchase other versions. After installing Sandra, click on the 'Hardware' tab and run the 'Computer Overview', then copy and paste into your post here on the DUC.

Outputs very specific information that we need to know to be able to help you. (It's why it was asked for). What you posted only contains a fraction of what is produced by that report. If this is what is output from Sandra, then there is something wrong with your general computer.

Originally Posted by larsmeijer

Windows Vista Home Premium 64 bit
Protools LE 8.0
Audiocard: M-Audiophile192 & M-box 2 Factory

There is no current version of Pro Tools that is compatible with any 64 bit Operating System.

[spkguitar]

Originally Posted by larsmeijer

Sorry my system is a 64 bit and this site doesn't work on it

Neither does Pro Tools.

[larsmeijer]

Sorry program was installing but this is all what SiSandrasoftware is giving me!

SiSoftware Sandra

Computer
Model : System manufacturer P5QL-E
Workgroup : WORKGROUP
Host Name : WORKSTATION
User : Lars Meijer

Processor
Model : Intel(R) Core(TM)2 Quad CPU Q9450 @ 2.66GHz
Speed : 2.74GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 1 Unit(s)
Type : Quad-Core
Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Asus P5QL-E
BIOS : American Megatrends Inc. 0905 12/01/2008
Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 4GB DIMM DDR2 DDR3

Chipset
Model : ASUS P45/P43/G45/G43 DRAM Controller
Front Side Bus Speed : 4x 342MHz (1.37GHz)
Total Memory : 4GB DIMM DDR2 DDR3
Memory Bus Speed : 2x 410MHz (820MHz)

Memory Module(s)
Memory Module : Corsair CM2X2048-6400C5DHX 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-22-6-3)
Memory Module : Corsair CM2X2048-6400C5DHX 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-22-6-3)

Video System
Video Adapter : ATI Radeon HD 4650 (320 SM4.1 625MHz, 1GB DDR3 2x425MHz, PCIe 2.00 x16)

Graphics Processor
Adapter : ATI Radeon HD 4650 (320SP 625MHz, 1GB 400MHz)

Storage Devices
WDC WD1001FALS-00J7B1 (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 932GB (C:)
WDC WD5000BEVT-00A03T0 (500.1GB, USB/SATA300, 2.5", 5400rpm, NCQ, 8MB Cache) : 466GB (F:)
ST3750840AS (750.2GB, USB/SATA300, 3.5", NCQ, 8MB Cache) : 699GB (G:)
HL-DT-STDVD-RAM GH22NS30 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)
HL-DT-STDVD-RAM GH22LS30 (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
Hard Disk (C:) : 932GB (NTFS) @ WDC WD1001FALS-00J7B1 (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache)
Optical Drive (D:) : N/A @ HL-DT-STDVD-RAM GH22NS30 (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (E:) : N/A @ HL-DT-STDVD-RAM GH22LS30 (SATA150, DVD+-RW, CD-RW, 2MB Cache)
My Passport (F:) : 466GB (FAT32) @ WDC WD5000BEVT-00A03T0 (500.1GB, USB/SATA300, 2.5", 5400rpm, NCQ, 8MB Cache)
Hard Disk (G:) : 698GB (FAT32) @ ST3750840AS (750.2GB, USB/SATA300, 3.5", NCQ, 8MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS LPC Interface Controller
LPC Legacy Controller 1 : T0 A5-13h
Audio Device : ASUS HD Audio Controller
Audio Codec : Realtek Semiconductor 888 High Definition Audio
Audio Device : PC Partner R700 Audio Device [Radeon HD 4000 Series]
Audio Codec : ATI (AMD) AA01h
Serial Port(s) : 3
Disk Controller : ASUS 4 port SATA IDE Controller
Disk Controller : ASUS 2 port SATA IDE Controller
Disk Controller : ASUS JMB36X PCIE-to-SATAII/IDE RAID Controller
USB Controller 1 : ASUS USB UHCI Controller #4
USB Controller 2 : ASUS USB UHCI Controller #5
USB Controller 3 : ASUS USB UHCI Controller #6
USB Controller 4 : ASUS USB EHCI Controller #2
USB Controller 5 : ASUS USB UHCI Controller #1
USB Controller 6 : ASUS USB UHCI Controller #2
USB Controller 7 : ASUS USB UHCI Controller #3
USB Controller 8 : ASUS USB EHCI Controller #1
FireWire/1394 Controller 1 : ASUS IEEE 1394a Firewire Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Deskjet F300 Series (1200x1200, USB, Colour)

Scanners and Cameras
Digital Camera : Nokia Nokia 5310 XpressMusic (Digital Camera, USB)

Peripherals
Media Player : Nokia Nokia 5310 XpressMusic (Telephone, 3.82GB)

Network Services
Network Adapter : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6002 (Service Pack 2)
Platform Compliance : x64

Windows Experience Index
Current System : 5.4

[larsmeijer]

Originally Posted by spkguitar

Neither does Pro Tools.

OKEthen my school is a ........................ bad education if the say that I must buy it. The don't know about my Computer but that is a very expansive kind of software and hardware that I bought if it is not competible.

Just thought about letting it run in a 32bit environment on a 64 bit sytem.

Gonna try somethings and I keep you posted

[spkguitar]

Originally Posted by larsmeijer

OKEthen my school is a ........................ bad education if the say that I must buy it.

I agree!

Originally Posted by larsmeijer

The don't know about my Computer but that is a very expansive kind of software and hardware that I bought if it is not competible

Again, I agree.

No 64 bit operating system is currently compatible with Pro Tools.
Vista IS compatible, but only the 32 bit version, NOT the 64 bit version. (this might be where the confusion lies)
It may be soon, but IMHO, no educational institution should be telling you that it is.

[larsmeijer]

Originally Posted by spkguitar

I agree! Again, I agree.

No 64 bit operating system is currently compatible with Pro Tools.
Vista IS compatible, but only the 32 bit version, NOT the 64 bit version. (this might be where the confusion lies)
It may be soon, but IMHO, no educational institution should be telling you that it is.

Isn't there a possibility to run the program in a 32bit environment???

THANKS a lot I am gonna discuss this with my education and hope that the will have a good explanation and a proper solution for me!

[sw rec]

Pro Tools has NEVER been 64-bit compatible in any way shape or form, and Digi clearly lists it as NOT SUPPORTED. Your school REALLY should have known.

[larsmeijer]

Originally Posted by sw rec

Pro Tools has NEVER been 64-bit compatible in any way shape or form, and Digi clearly lists it as NOT SUPPORTED. Your school REALLY should have known.

We shall see what when I tell it them tomorrow!!! If the money is growing on my back

well thanks a lot every body for the help

[spkguitar]

There are also some other things to consider about your system:

Originally Posted by larsmeijer

Storage Devices
WDC WD1001FALS-00J7B1 (1TB, SATA300, 3.5", 7200rpm, NCQ, 32MB Cache) : 932GB (C:)
WDC WD5000BEVT-00A03T0 (500.1GB, USB/SATA300, 2.5", 5400rpm, NCQ, 8MB Cache) : 466GB (F:)
ST3750840AS (750.2GB, USB/SATA300, 3.5", NCQ, 8MB Cache) : 699GB (G:)

I can't really tell from this which drive you are using (or will be using) for Pro Tools audio. The F: drive is too slow, and it appears that both the F and G drives are USB/SATA300? Pro Tools does not support using USB drives for Pro Tools audio. The G drive is also formatted as FAT32, which is no longer supported for Pro Tools use. F: and G: also have low cache values.

You will definitely want a new physical drive for your audio sessions. (a partition on the 1TB will not do, it has to be a separate physical drive. If it must be external, it needs to be either firewire or eSATA.