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Old 02-04-2024, 06:32 PM
ButtercupFactory ButtercupFactory is offline
Join Date: Dec 2020
Location: Phoenix, Arizona
Posts: 1
Default Pro Tools Update January 2024?

Hello Avid community. Iíve had PT Studio for a couple years (novice user), usually running pretty good, but there was an update at the end of 2023 or January 2024 and it gave me PT Intro. However, Avid auto debited my credit card for $324 on Jan. 5, 2024. So, they appear to have given me the Intro (free version, very limited). Now when I open a project/session (I donít know what the difference is btwn these) I get a message that 6 or so tracks will be deleted bc theyíre not supported.

I X out of that box bc I donít want anything deleted, but PT Intro proceeds to open the Session without those tracks. I donít know if PT actually deleted those tracks from my hard drive; I would hope not, geeze.

In any case, Iíve submitted a ticket to Avid but have not heard back for a week. I canít use PT right now and Iím not sure what to do. Iíve been to my Avid Link page and under Products I downloaded what they list as Pro Tools, not Pro Tolls Studio. Anyway I download that, install, and when I launch it is again, Pro Tools Intro, not Studio.

Maybe someone here knows the issue, if not I guess Iíll pay for a chance to call and get tech support. I havenít seen the price for that. Iím glad Iím not in the middle of a project or Iíd be really screwed! And for no fault of my own. Anyway, thanks ahead of time!

Shawn Sinohui
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Old 02-05-2024, 02:12 AM
uptheoctave uptheoctave is offline
Join Date: Aug 2002
Location: UK
Posts: 719
Default Re: Pro Tools Update January 2024?

More than likely Intro is loading because it can't find a license for Studio.

Where is your Studio license?
Is it on a physical iLok?
Is it on iLok Cloud?
Or has it not been put in either place?

Put the Studio license on your physical ilok and plug it into your computer OR put the Studio license into iLok Cloud and open a Cloud session on your computer and you should be good to go.
James Richmond

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Old 02-05-2024, 05:25 AM
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junkgear junkgear is offline
Join Date: Jan 2012
Location: USA
Posts: 1,904
Default Re: Pro Tools Update January 2024?

The version of Pro Tools that loads is controlled by your license, so uptheoctave is correct that there is most likely and issue with your iLok. You can disable the license for Intro and see if that loads Studio. If not, you will have to check the license status for Studio and possibly move it to a physical iLok if it is not already there.

System Details
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Old 02-05-2024, 07:00 AM
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cvicente22 cvicente22 is offline
Join Date: Jan 2018
Location: Philippines
Posts: 404
Default Re: Pro Tools Update January 2024?

Hi ButtercupFactory,

Checking your iLok account. Your Pro Tools Studio license is not activated neither on iLok cloud nor on an iLok key.

To make sure to launch Pro Tools Studio Tier, you may want to open iLok license manager and re-open your iLok cloud session on the computer you wish to use your Pro Tools.


Or you may do this via Avid Link. You may check the article below as reference.

To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support
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