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  #1  
Old 01-29-2024, 09:51 PM
M Taylor M Taylor is offline
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Join Date: May 2019
Location: Sydney, Australia
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Default I can't re-activate cancelled ProTools Studio subscription

I have tried several times to re-activate (BUY AGAIN) my previously canceled ProTools Studio monthly subscription via AVID Online Store. I get an error either "Payment Failed" or "Your transaction could not be authenticated successfully. Please try again later."

I tried to create a support ticket but website kept coming up with error about missing fields, all I could see was I hadn't uploaded a receipt for product, website wouldn't accept the PDF receipt I supplied.

I would love any help on getting PT Studio activated, I have wasted a few hours on this already..
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  #2  
Old 01-30-2024, 04:52 AM
tope d's Avatar
tope d tope d is offline
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Join Date: Jul 2015
Location: Worldwide
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Default Re: I can't re-activate cancelled ProTools Studio subscription

Quote:
Originally Posted by M Taylor View Post
I have tried several times to re-activate (BUY AGAIN) my previously canceled ProTools Studio monthly subscription via AVID Online Store. I get an error either "Payment Failed" or "Your transaction could not be authenticated successfully. Please try again later."

I tried to create a support ticket but website kept coming up with error about missing fields, all I could see was I hadn't uploaded a receipt for product, website wouldn't accept the PDF receipt I supplied.

I would love any help on getting PT Studio activated, I have wasted a few hours on this already..
Sorry to hear about this. Let me create a case for you on this.
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To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support

www.topedomingo.com
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  #3  
Old 01-30-2024, 04:57 AM
tope d's Avatar
tope d tope d is offline
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Join Date: Jul 2015
Location: Worldwide
Posts: 512
Default Re: I can't re-activate cancelled ProTools Studio subscription

Quote:
Originally Posted by M Taylor View Post
I have tried several times to re-activate (BUY AGAIN) my previously canceled ProTools Studio monthly subscription via AVID Online Store. I get an error either "Payment Failed" or "Your transaction could not be authenticated successfully. Please try again later."

I tried to create a support ticket but website kept coming up with error about missing fields, all I could see was I hadn't uploaded a receipt for product, website wouldn't accept the PDF receipt I supplied.

I would love any help on getting PT Studio activated, I have wasted a few hours on this already..
I've started a support case for you under case 04749516. The webstore team will be in touch with you soon.

Thank you
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-Tope

To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support

www.topedomingo.com
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  #4  
Old 02-23-2024, 08:18 AM
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marianna marianna is offline
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Join Date: Mar 2009
Location: Apollo Beach Florida
Posts: 595
Default Re: I can't re-activate cancelled ProTools Studio subscription

HI there.. I know you were able to check out with PayPal but if you order anything else in the future and want to use a CC, and have issues, please ping me directly as I want to get to the bottom of this issue and need examples to do it.

Glad your up and running though.

Marianna
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