Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-25-2024, 07:17 AM
roboman01 roboman01 is offline
Member
 
Join Date: Apr 2013
Location: Wauchula
Posts: 159
Default Still being charged after turning off auto renew

Currently, with the high inflation, high everything, I had no choice but to turn off auto renew, I really didn't use PT enough.

Anyway, why am I still being attempted to be charged ? I am getting emails saying "Attempt to charge failed" whenever I turned off auto renew a few weeks ago. So, why am I still being charged or attempt is even made whenever I turned it off a few weeks ago?
Reply With Quote
  #2  
Old 02-23-2024, 08:25 AM
marianna's Avatar
marianna marianna is offline
Avid
 
Join Date: Mar 2009
Location: Apollo Beach Florida
Posts: 595
Default Re: Still being charged after turning off auto renew

Quote:
Originally Posted by roboman01 View Post
Currently, with the high inflation, high everything, I had no choice but to turn off auto renew, I really didn't use PT enough.

Anyway, why am I still being attempted to be charged ? I am getting emails saying "Attempt to charge failed" whenever I turned off auto renew a few weeks ago. So, why am I still being charged or attempt is even made whenever I turned it off a few weeks ago?
Roboman....

Apologies that no one responded to this..... It looks like the license expired on Feb 2. I asked the web team to verify and respond back to you and also explain how auto-renewal on and off works as it is different for monthly and annual subcriptions.

Case # 04762116

Marianna
__________________
Marianna Montague
Sr. Dir. CX and Community | Customer Advocate

[email protected]
cell +1 (813) 493-6800
AOL IM avidmarianna
Twitter Avidmarianna


We're Avid. Learn more at www.avid.com
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"Auto-Renew" didn't renew. Now Subscription expired, what now? Maximus69 Licensing & Accounts 11 07-05-2020 08:41 PM
Auto renew only?? TVPostSound Licensing & Accounts 7 07-05-2020 08:32 PM
How to switch on auto-renew? raw Licensing & Accounts 1 02-05-2018 07:11 PM


All times are GMT -7. The time now is 10:56 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com