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  #1  
Old 01-22-2024, 07:59 PM
ecp2ww ecp2ww is offline
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Join Date: Jan 2024
Location: USA
Posts: 1
Default Anyone had CleanMyMac app ruin iLok/Avid Link ability to activate licenses?

So I stupidly downloaded CleanMyMac and by running the program, now iLok and Avid Link are not able to activate either of my PT Studio licenses...

Anyone gone through this? I imagine only fix will be a complete reinstall of OS including deletion of all files, etc.

BTW:
Mac Mini M2
Sonoma 14.3
Apollo Twin X
Pro Tools 2023.12.1 Studio

Also opened a support case with Avid...
Case No 04743738

Thanks!
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Old 01-23-2024, 05:24 AM
tope d's Avatar
tope d tope d is offline
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Join Date: Jul 2015
Location: Worldwide
Posts: 521
Default Re: Anyone had CleanMyMac app ruin iLok/Avid Link ability to activate licenses?

Quote:
Originally Posted by ecp2ww View Post
So I stupidly downloaded CleanMyMac and by running the program, now iLok and Avid Link are not able to activate either of my PT Studio licenses...

Anyone gone through this? I imagine only fix will be a complete reinstall of OS including deletion of all files, etc.

BTW:
Mac Mini M2
Sonoma 14.3
Apollo Twin X
Pro Tools 2023.12.1 Studio

Also opened a support case with Avid...
Case No 04743738

Thanks!
Hi!
This seems to be an issue with the license renewing.
I've escalated the support case to the webstore leads. We'll get back to you on this soon.
A 2-day Temporary license has been deposited in your iLok account, please activate the license while the issue is being sorted. Thank you
__________________
-Tope

To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support

www.topedomingo.com

Last edited by tope d; 01-23-2024 at 06:28 AM.
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