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  #1  
Old 01-20-2024, 02:35 PM
Mookuk Mookuk is offline
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Default Perpetual Plan renewal missing from account

Just went to look when my license needed renewing and was greeted with this. No option to renew even though there was a "warning" about expiring soon. Very confused as to what to do.

Never had this problem before, as I've managed to renew this way every year for years.

Used both Safari and Opera just to see if there was a browser problem, but get the same situation using both.
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  #2  
Old 01-22-2024, 10:26 AM
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Default Re: Perpetual Plan renewal missing from account

Hi Mookuk,

Do you have a code that you can redeem to update your plan? Can you DM me your code so I can check it on my end?
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Charles
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  #3  
Old 01-22-2024, 01:16 PM
Mookuk Mookuk is offline
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Default Re: Perpetual Plan renewal missing from account

Hi Charles
No I don't have a code as I'm not looking to update my plan, just the option to renew my perpetual license on a yearly basis. There was always an extra window with a dropdown menu which allowed you to choose what you wanted to do. Anyway i've opened case and had a reply saying its a problem Avids end not mine.

Cheers

Tim

Last edited by Mookuk; 01-22-2024 at 01:18 PM. Reason: forgot stuff
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  #4  
Old 01-23-2024, 04:33 AM
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Default Re: Perpetual Plan renewal missing from account

Hi Tim,

I found your case 04744749 and your issue is affected by WS-3069. We apologize about the inconvenience.
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Charles
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  #5  
Old 01-23-2024, 06:28 AM
nhaudio nhaudio is offline
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Default Re: Perpetual Plan renewal missing from account

BUMP for urgency.

Is there a timeline on a fix for this? I'm also seeing the problem, and really don't want my team to be without the Complete Plugin Bundle next week.

My case number: 04744058
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  #6  
Old 01-23-2024, 08:01 AM
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Default Re: Perpetual Plan renewal missing from account

Hi nhaudio,

We are already working on getting this issue fix and our devs are working on this under WS-3069. We apologize about the inconvenience.
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Charles
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  #7  
Old 01-24-2024, 05:39 PM
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Default Re: Perpetual Plan renewal missing from account

Hi Folks - The issue has been resolved. The renewal option to purchase directly from your MyAvid account is now available. We apologize about the inconvenience on this.
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Charles
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  #8  
Old 01-25-2024, 02:29 AM
Mookuk Mookuk is offline
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Default Re: Perpetual Plan renewal missing from account

HI Charles
That's great news. Thanks
Tim
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  #9  
Old 01-25-2024, 04:57 AM
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Default Re: Perpetual Plan renewal missing from account

You're welcome Tim!
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Charles
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