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Old 11-16-2023, 07:30 AM
marianna's Avatar
marianna marianna is offline
Join Date: Mar 2009
Location: Apollo Beach Florida
Posts: 595
Default Re: Unstable on iPad

Originally Posted by inspire View Post
Many thanks for that Sketch Demo created by Joel (Avid Customer Service - Pro Tools) and his colleague. I got it through personal contact via Avid Customer Service.
I will also write this gratitude on here == duc avid community forum. Thank you so much for caring!
Thanks Benjamin....

I let Joel know you posted this as he handled your case.


Happy holidays.
Marianna Montague
Sr. Dir. CX and Community | Customer Advocate

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Old 11-17-2023, 03:01 AM
benjaminberglund benjaminberglund is offline
Join Date: Nov 2023
Location: Malmö
Posts: 4
Default Re: Unstable on iPad

Originally Posted by marianna View Post
Hi Benjamin....

Im asking support to look into this for you now.... case # 04708333. They will need to know what iOS you are on with the iPad etc.... so be prepared to provide them as much scoop as you can.

When you loose something of value, such as a great musical idea, anger is a rational response.. I guess I assumed that sketch, like ProTools and most modern apps, had automatic backup and restore. For me this is critical, it has to restore to the previous state after a crash. It doesn't matter that it is free and "fun". I can't use for creative purposes it if I can't trust it. That reduces it to a toy.

Okay, my specs:
iPad Pro 9,7" MLQ32KN/A
Currently with IOS 16.7.2
I cannot see the version of Sketch in any way on the iPad.
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Old 11-17-2023, 04:11 AM
inspire inspire is offline
Join Date: Oct 2022
Location: Tallinn / Estonia
Posts: 117
Default Re: Unstable on iPad

If you Search for ‘avid pro tools sketch’ you find it and if you try to install it, you will get it. BTW, that ‘This application requires iOS 16.0 or later. Consequently, lower iOSs are not supported. As you have IOS 16.7.2, it should be OK.
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