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Old 01-12-2023, 03:47 AM
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Ben Jenssen Ben Jenssen is offline
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Default Can't turn off subscription auto renewal

I have tried three times now, to cancel the auto renewal of my PT Studio subscription by clicking the "auto renewal On" button in My Products, and all I get is minutes of spinning wheel and then nothing. Opera on MacOS 11.6.8. Please fix this.
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Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad.
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Old 01-12-2023, 09:04 PM
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Ben Jenssen Ben Jenssen is offline
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Default Re: Can't turn off subscription auto renewal

Update; I just went to my account to try again, and perhaps try with a different browser, and the auto-renewal was set to "Off". So, excluding the possibility of someone from Avid having been there to turn it off for me, I assume that my three attempts yesterday DID in fact work, and I just didn't get the visual feedback that it had worked.

Still needs fixing, though.
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Topping E30 II DAC, Dynaudio BM6, 2 x Artist Mix, SSL UC1, Control on iPad.
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