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  #21  
Old 08-26-2015, 10:42 AM
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jeffro jeffro is offline
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Default Re: "SystemId Entered does not match the SystemId on record for this Serial"

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Originally Posted by lar_win View Post
I'm new on this forum. I have recently bought a used 11R, just like the thread starter. I experience the exact same problem with my purchased expansion pack(on Windows 7)...
Welcome to the community, and sorry you are having trouble.

I found your case and will update that (look for a case email today).
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  #22  
Old 08-26-2015, 01:51 PM
lar_win lar_win is offline
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Default Re: "SystemId Entered does not match the SystemId on record for this Serial"

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Originally Posted by jeffro View Post
Welcome to the community, and sorry you are having trouble.

I found your case and will update that (look for a case email today).
Thanks Jeffro.

I got your email and the new SystemID to try. It worked like a charm. I now have an 11R with all of the goodies to play with.
Thank You for your very fast help. (I also replied the email you sent me).

I'm looking forward to dig into the 11R and this awesome forum.
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  #23  
Old 09-16-2015, 08:58 PM
Skohi Skohi is offline
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Default Eleven rack expansion pack

Okay so I read through the eleven rack ERXP FAQ and I have the following issue.

"SystemId Entered does not match the SystemId on record for this Serial"

Now the solution I need help with,

I purchased this online from New Zealand it cost around $160 NZD, so I have to now purchase support? there are so many options which one is guaranteed to deal with my Eleven Rack?

And at how much more cost to tell me why I have this error? My guess is its tied to my old computer?

Has anyone dealt with this already? which support option do I need?

Thanks!
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  #24  
Old 09-16-2015, 09:15 PM
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Default Re: Eleven rack expansion pack

What OS? Mac or PC?

If Mac, have you tried this?
Eleven Rack Expansion Pack Firmware 2.01 Update fails on Mac OS X with error: License Activation failed. Please contact an Avid representative for further assistance.
http://avid.force.com/pkb/articles/e...ssage/en422359


If Windows 8, this
http://avid.force.com/pkb/articles/e...nder-Windows-8

If none of that works you need new/reset serials.
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  #25  
Old 09-16-2015, 09:43 PM
Skohi Skohi is offline
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Default Re: Eleven rack expansion pack

Thanks Benoni!!

Okay didn't work

How do I go about reset serial?
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  #26  
Old 09-16-2015, 09:53 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Eleven rack expansion pack

I would start a product registration support case here... http://avid.force.com/Support/RegistrationCaseCreation

Do the best you can with that. I am not sure if there is a better way, but especially being overseas that is what I would try.
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  #27  
Old 09-16-2015, 10:50 PM
Skohi Skohi is offline
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Default Re: Eleven rack expansion pack

Thanks Darryl I really appreciate it! I have sent a message with as much info as possible and hopefully I can resolve it soon! I will post any update asap.

Once again thanks for your help guys, I had a drowning feeling when the installer displayed the message with no indication of how to fix it

Traumatic experience so far!
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  #28  
Old 09-16-2015, 10:52 PM
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Default Re: Eleven rack expansion pack

Please check your private messages.
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  #29  
Old 09-17-2015, 01:12 AM
Skohi Skohi is offline
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Default Re: Eleven rack expansion pack

Hi Jeffro thanks for taking time to help me, I used the system id but the window closed immediately with no further dialogue or installation, now when I open it nothing happens.

I updated my pro tools LE to 8.0.5 also, however the eleven rack firmware remains 1.0.3!

Thanks again in advance for taking time to help :)
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  #30  
Old 09-17-2015, 08:26 AM
Darryl Ramm Darryl Ramm is online now
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Default Re: Eleven rack expansion pack

We are nearly a page into this and still do not know the most basic stuff like what Exact OS you are using.

and if on windows be aware of this: http://duc.avid.com/showthread.php?t=364761
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