ERXP "SystemId Entered does not match the SystemId on record for this Serial"

[jeffro]

Originally Posted by lar_win

I'm new on this forum. I have recently bought a used 11R, just like the thread starter. I experience the exact same problem with my purchased expansion pack(on Windows 7)...

Welcome to the community, and sorry you are having trouble.

I found your case and will update that (look for a case email today).

[lar_win]

Originally Posted by jeffro

Welcome to the community, and sorry you are having trouble.

I found your case and will update that (look for a case email today).

Thanks Jeffro.

I got your email and the new SystemID to try. It worked like a charm. I now have an 11R with all of the goodies to play with.
Thank You for your very fast help. (I also replied the email you sent me).

I'm looking forward to dig into the 11R and this awesome forum.

[Skohi]

Okay so I read through the eleven rack ERXP FAQ and I have the following issue.

"SystemId Entered does not match the SystemId on record for this Serial"

Now the solution I need help with,

I purchased this online from New Zealand it cost around $160 NZD, so I have to now purchase support? there are so many options which one is guaranteed to deal with my Eleven Rack?

And at how much more cost to tell me why I have this error? My guess is its tied to my old computer?

Has anyone dealt with this already? which support option do I need?

Thanks!

[Benoni]

What OS? Mac or PC?

If Mac, have you tried this?
Eleven Rack Expansion Pack Firmware 2.01 Update fails on Mac OS X with error: License Activation failed. Please contact an Avid representative for further assistance.
http://avid.force.com/pkb/articles/e...ssage/en422359


If Windows 8, this
http://avid.force.com/pkb/articles/e...nder-Windows-8

If none of that works you need new/reset serials.

[Skohi]

Thanks Benoni!!

Okay didn't work

How do I go about reset serial?

[Darryl Ramm]

I would start a product registration support case here... http://avid.force.com/Support/RegistrationCaseCreation

Do the best you can with that. I am not sure if there is a better way, but especially being overseas that is what I would try.

[Skohi]

Thanks Darryl I really appreciate it! I have sent a message with as much info as possible and hopefully I can resolve it soon! I will post any update asap.

Once again thanks for your help guys, I had a drowning feeling when the installer displayed the message with no indication of how to fix it

Traumatic experience so far!

[jeffro]

Please check your private messages.

[Skohi]

Hi Jeffro thanks for taking time to help me, I used the system id but the window closed immediately with no further dialogue or installation, now when I open it nothing happens.

I updated my pro tools LE to 8.0.5 also, however the eleven rack firmware remains 1.0.3!

Thanks again in advance for taking time to help :)

[Darryl Ramm]

We are nearly a page into this and still do not know the most basic stuff like what Exact OS you are using.

and if on windows be aware of this: http://duc.avid.com/showthread.php?t=364761