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  #1  
Old 02-24-2024, 11:40 AM
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DetroitT DetroitT is offline
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Default Perpetual transfer to alt ILok account?

Hi.
I have 2 ultimate licenses in my Avid account.
One I’m keeping and one I’d like
In a different account managed by my partner.
His version is up to date Jan 2025
Mine I let laps until we separate Avid and iLok accounts.
(I’m semi-retiring)
We filled out the transfer of ownership but submitting it has been eluding me.
Thank you very much.
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  #2  
Old 02-24-2024, 12:52 PM
BScout BScout is offline
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Default Re: Perpetual transfer to alt ILok account?

Did you buy the ASC code (it has to be the Ultimate ASC code) and then use that code to submit the paperwork ("Use ASC code from my.avid.com" account for the "seller's") There's a line on the transfer paperwork to put the ASC code number. (It's about US$80). Then submit a scan of the signed transfer paperwork attached to the ASC ticket.

Then you wait on Avid to do the transfer.
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  #3  
Old 02-24-2024, 01:47 PM
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Default Re: Perpetual transfer to alt ILok account?

Tried to buy through account Store. lead me on then stopped. Will try during biz-Hrs.

Thank you.
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  #4  
Old 02-24-2024, 03:39 PM
BScout BScout is offline
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Default Re: Perpetual transfer to alt ILok account?

Try this link
https://shop.avid.com/ccrz__ProductD...ew&cclcl=en_US

when you go to checkout, it'll ask for your ilok account (seller/current account the license is part of). That's how the ASC gets deposited in the right user account. Once you've bought it, you have to go to the "Products Not Yet Activated" page in your my.avid.com account to activate it and then you get the actual code number.

Also, a little reminder, you need to move the Pro Tools Ultimate license ilok asset to your ilok license account (top level) -- it can't be on a physical iLok or iLok cloud. Needs to be back in your ilok general account before you do this process.

(I just went through this consolidating Avid accounts so it's fresh in my mind about all the weird things.)
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  #5  
Old 02-25-2024, 01:58 PM
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Default Re: Perpetual transfer to alt ILok account?

Thank you!
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  #6  
Old 02-29-2024, 05:07 AM
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DetroitT DetroitT is offline
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Default Re: Perpetual transfer to alt ILok account?

Contact service bots?
When I go in to check status my active-ASC confronts me with “contact us” in 3 servey-type Bot-questions.. the stalls out.
?
Thanks in advance.
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  #7  
Old 02-29-2024, 09:56 AM
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marianna marianna is offline
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Default Re: Perpetual transfer to alt ILok account?

Quote:
Originally Posted by DetroitT View Post
Contact service bots?
When I go in to check status my active-ASC confronts me with “contact us” in 3 servey-type Bot-questions.. the stalls out.
?
Thanks in advance.
DetroitT
Can you email me directly please the situation and I can assist.

Make sure you add your myAvid email address ...

Marianna
[email protected]
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  #8  
Old 02-29-2024, 05:20 PM
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Default Re: Perpetual transfer to alt ILok account?

Did. Thank you.
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  #9  
Old 03-01-2024, 06:01 AM
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marianna marianna is offline
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Default Re: Perpetual transfer to alt ILok account?

Quote:
Originally Posted by DetroitT View Post
Did. Thank you.
Nothing came thru email and I just checked my spam. Can you DIRECT MESSAGE me on this site?

Marianna
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  #10  
Old 03-01-2024, 12:05 PM
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Default Re: Perpetual transfer to alt ILok account?

Done DM
Thx
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