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  #21  
Old 12-14-2023, 07:06 AM
originalscottyg originalscottyg is offline
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Default Re: PT Ultimate 2023.6 HD Driver Removed

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Originally Posted by off the wall View Post
I can state from my experience, they have not. I had to revert to HD Driver 2023.3 again. All is working fine with PT 2023.12/HD Driver 2023.3 for my system.
Great. Thank you. I want to install 2023.12, but don't want to deal with any HD Driver issues.
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  #22  
Old 12-15-2023, 06:30 AM
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MCorbin MCorbin is offline
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Default Re: PT Ultimate 2023.6 HD Driver Removed

Hey all!

We've still not reproduced this issue from our test grid of qualified machines and operating systems.

https://avidtech.my.salesforce-sites...rating-Systems

If you are experiencing issues with the 23.6 through 23.12 HD Drivers on one of these machines, please open a case so we can gather more information, attempt a repro, and get it resolved for you.

You can subscribe to the issue on our Technical Alerts Page, 3rd one down. We also have notifications of this posted on a few other pages as well.

https://avidtech.my.salesforce-sites...ts-and-Updates

As a reminder, the work done on the HD Driver that has caused issues was to improve initial memory allocation for the driver on Apple Silicon. There is currently no feature differentiation between 23.3 and the current release.

As it stands, those of you experiencing an issue will want to stay on 23.3.

Thanks as always all!

Mark
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  #23  
Old 12-15-2023, 06:50 AM
originalscottyg originalscottyg is offline
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Default Re: PT Ultimate 2023.6 HD Driver Removed

Quote:
Originally Posted by MCorbin View Post
Hey all!

We've still not reproduced this issue from our test grid of qualified machines and operating systems.

https://avidtech.my.salesforce-sites...rating-Systems

If you are experiencing issues with the 23.6 through 23.12 HD Drivers on one of these machines, please open a case so we can gather more information, attempt a repro, and get it resolved for you.

You can subscribe to the issue on our Technical Alerts Page, 3rd one down. We also have notifications of this posted on a few other pages as well.

https://avidtech.my.salesforce-sites...ts-and-Updates

As a reminder, the work done on the HD Driver that has caused issues was to improve initial memory allocation for the driver on Apple Silicon. There is currently no feature differentiation between 23.3 and the current release.

As it stands, those of you experiencing an issue will want to stay on 23.3.

Thanks as always all!

Mark
Thanks for the additional info, Mark!
Is there any risk to updating to HD Driver 2023.12 and then downgrading to 2023.3? The HDX card firmware updates are contained within the Pro Tools app, not the HD Driver, correct?
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  #24  
Old 12-15-2023, 08:55 AM
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off the wall off the wall is offline
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Default Re: PT Ultimate 2023.6 HD Driver Removed

Quote:
Originally Posted by MCorbin View Post
Hey all!

We've still not reproduced this issue from our test grid of qualified machines and operating systems.

https://avidtech.my.salesforce-sites...rating-Systems

If you are experiencing issues with the 23.6 through 23.12 HD Drivers on one of these machines, please open a case so we can gather more information, attempt a repro, and get it resolved for you.

You can subscribe to the issue on our Technical Alerts Page, 3rd one down. We also have notifications of this posted on a few other pages as well.

https://avidtech.my.salesforce-sites...ts-and-Updates

As a reminder, the work done on the HD Driver that has caused issues was to improve initial memory allocation for the driver on Apple Silicon. There is currently no feature differentiation between 23.3 and the current release.

As it stands, those of you experiencing an issue will want to stay on 23.3.

Thanks as always all!

Mark
Mark,

It's ANY macOS on a MacPro 5,1 that HD Driver 2023.6, 9 and 12 give the -6001 error on PT launch. I know my macPro 5,1 running Monterey 12.7.2 isn't "supported" but something was broken in .6+.
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Mac Pro 5,1 3.46 Ghz 12 core, Open Core 0.9.8, Radeon RX580 GPU, GC-TITAN RIDGE TB3 PCIe card, M.2 NVMe SSD boot drive on PCIe card, 48GB RAM, macOS 12.7.4
Pro Tools Ultimate 2024.3.1/HD Driver 2023.3 HDX, UA Octo PCIe card in external TB3 chassis, MTRX Studio I/O, C|24 control surface.
Genelec 1031AP/7070A 5.1 monitoring.
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  #25  
Old 02-15-2024, 10:45 PM
Imagine Imagine is offline
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Default Re: PT Ultimate 2023.6 HD Driver Removed

If you're still experiencing the -6001 error, have you tried uninstalling the Pro Tools Audio Bridge? Does doing so resolve the error?
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  #26  
Old 02-16-2024, 09:27 AM
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off the wall off the wall is offline
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Default Re: PT Ultimate 2023.6 HD Driver Removed

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Originally Posted by Imagine View Post
If you're still experiencing the -6001 error, have you tried uninstalling the Pro Tools Audio Bridge? Does doing so resolve the error?
Thx, but that doesn't help. Still get the error when using the HD Driver 2023.12.1.

Avid contacted me a couple of days ago and did a remote session, took a bunch of logs and said they are looking into trying to get this fixed.
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Mac Pro 5,1 3.46 Ghz 12 core, Open Core 0.9.8, Radeon RX580 GPU, GC-TITAN RIDGE TB3 PCIe card, M.2 NVMe SSD boot drive on PCIe card, 48GB RAM, macOS 12.7.4
Pro Tools Ultimate 2024.3.1/HD Driver 2023.3 HDX, UA Octo PCIe card in external TB3 chassis, MTRX Studio I/O, C|24 control surface.
Genelec 1031AP/7070A 5.1 monitoring.
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