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  #11  
Old 01-10-2024, 02:20 PM
danmerceruio danmerceruio is offline
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Join Date: Jan 2024
Location: Wilmington, NC
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Default Re: Avid cancelled my license out of the blue

Hello, I'm having a very similar issue. I've paid for Pro Tools Studio, and the payment went through in November, yet my license says expired. I tried right clicking on the subscription name inside the License Manager, and the "activate" option is greyed out. Any help is greatly appreciated!
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  #12  
Old 01-11-2024, 05:36 AM
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cvicente22 cvicente22 is online now
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Join Date: Jan 2018
Location: Philippines
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Default Re: Avid cancelled my license out of the blue

Hi danmerceruio,

I checked your account and your license is activate to up until November 4, 2024, but I think the error that you encounter has something to do with the existing bug that we have under LRE-9906.

Our support team also informed you that they replaced your license via case 04739250 and upon checking your license is already activated through iLok cloud.

We apologize about this inconvenience and please feel free to reach out if you need further assistance.
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Charles
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To create an Avid Support Case, you may go to https://www.avid.com/learn-and-support/contact-audio-and-music-support
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