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#21
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Re: Audio Record or Playback Volume Error Info
DId you get to "validate" (type in your serial# on the inside page of your manual) on your FIRST LAUNCH? Just curious.
Brother.... I have emailed Digi Support, haven't back from them yet. I'm not sure what to do.... it's frustrating, NOT having PT working. ANyway, good luck with your situation..... forum us IF you hear what to do. Thanx |
#22
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Re: Audio Record or Playback Volume Error Info
I upgraded from 6.4 to 6.7 to 6.9 and get same issues too on my ibook. Tried the fixes too but to no avail.
Why doesn't digidesign sort these bugs out before releasing it? Some people rely on protools professionally and things like this are major hindrances on their work? Look forward to any other solutions on hand.. Edit: O.k I'm using os tiger 10.4.1 and 6.9 LE. I'll download 6.9.2 and try then. Will report findings. |
#23
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Re: Audio Record or Playback Volume Error Info
Hey dude!!
I dunno if this helps but I had a similiar problem with my Lacie..... And the solution was bloody simple.... for some reason my misus changed the name of my drive and it was toooooo long (15 char + I think...) so I renamed the drive with a short name....and............voyla..... |
#24
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Re: Audio Record or Playback Volume Error Info
Since many of you failed to list the OS version you're running, very likely the problem is that you're running an incompatible Pro Tools version for your OS.
If you're on Tiger (OS 10.4.x) then you MUST have Pro Tools 6.9.2 installed. If you're on Panther (OS 10.3.x) then the latest version is Pro Tools 6.9 or 6.9.1 Please check that you're running a compatible version. |
#25
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Re: Audio Record or Playback Volume Error Info
i've got the same problem...running 10.4.2 and LE 6.9.2 does that help (2xG5 2.3 2x250HD 2GB RAM mbox)
initially i set up an account for a new user, installed ptle there but that wasn't going so well, so i deleted that user and reinstalled protools on the root user...i've since deleted again repaired permissions installed again...nothing...i haven't been able to get it going at all at anystep in the process. is there a new version of the software that will be compatible with 10.4.2 or is this supposed to work now? what other troubleshooting techniques can you suggest (i've followed 26341 and 27149)? |
#26
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Re: Audio Record or Playback Volume Error Info
I'm starting my second email request to tech....see below...
Audio Card: Digi 002 Rack Audio Interface: Digi 002 Rack Miscellaneous: Digidesign Software: Pro Tools LE Version: 6.9 Computer Model and Speed: iBook 14" 1.07G RAM: 1.25G Operating System: OS10.3.8 Please give a concise description of the problem: PRIORITY...PLEASE NOTE THIS SECOND REQUEST ...this was the email reply from Digi this morning.... Hi, You should be able to go the Windows > Show Workspace Window and toggle your external drive to R for record. It you can not set the drive to a record volume it sounds like you need to trash the Digidesign Databases folders on the root of all mounted volumes and run the Apple Disk Utility and run repair disk permissions on your system drive. Best regards, Digidesign Technical Support ...this is the previous tsr I filed this past weekend.... Please give a concise description of the problem: I transferred all OS and program data via firewire on startup with my new iBook. This system transfer came from my 12" Powerbook, which was (and still is) working with ProTools without incident. I use a Lacie 160G Firewire drive with 8Mg buffer. When I tried to use ProTools from my new iBook, it did not recognize either of my drives (internal or firewire) as audio capable. I followed the thread on the DUC this weekend, and executed all of the Digi-suggested fixes, with no success. As mentioned above, I am still able to plug in my 12' PBook and work on my current PT projects. I am hoping you my have more suggestions to help alleviate this frustrating problem. I did also have to enter the "challenge-response" codes for DiFi and Maxim on the new computer before getting to the drive issue. I did progress from 6.4 to 6.7 (purchased) to 6.9. As mentioned, the "mirror-image" computer (my 12" PBook) still works flawlessly within my setup. Hope to hear from you soon. Actions required to reproduce the problem: Just trying to use the 14' iBook in my system. I can go back to my 12" Powerbook without incident. Troubleshooting already attempted: All the Digi-suggested procedures on the DUC post: changing (or attempting to) the drive functions (to Record) in the Workspace,verifying permissions, repairing drives, reformatting drives, re-installing PT 6.9, etc.. Actions required to reproduce the problem: Troubleshooting already attempted: I just tried the above procedure (trash databases/verified permissions) and the audio drive recognition restriction is still there...losing business...please help. Thanks.
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js_nyc Mac Mini 2018- 3.2 GHz 6-Core Intel Core i7 32 GB 2667 MHz DDR4 Ventura 13.6.7 ProToolsConsultant.com |
#27
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Re: Audio Record or Playback Volume Error Info
Hey guys,
Had the same issue as per everyone but now have it fixed! Using ibook g4 with os tiger 10.4.1 . Here's what I did: 1 . Did a clean uninstall of protools le (click on setup icon as though you were installing and select uninstall) 2. Go to Utilities / Disk Utilities and did disk repair/ permissions thing. 3. Install protools 6.7. 4. Install 6.9.2 ( you must use this version for tiger) 5. Go to Utilities / Disk Utilities and did disk repair/ permissions thing again. 6. run protools (entered license code). 7. Click on Window / Show workspace 8. It automatically showed Record in A column so recognised as suitable audio volume. 9. Grin on my face and small cry of yippee! the reason it didn;t work before was that I used a previous version (6.9) of LE on os tiger which doesn't work properly. You must use 6.9.2. |
#28
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Re: Audio Record or Playback Volume Error Info
js nyc -
The problem most likely resides in the clone of your other drive. To fix this you will probably need to reinstall the OS directly from a CD/DVD onto the machine you're currently having the problem with. |
#29
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Re: Audio Record or Playback Volume Error Info
well, i don't know how i missed it but, yeah, it was the 6.9.2(cs2?) update that did the trick for me...thanks!
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#30
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Re: Audio Record or Playback Volume Error Info
I did the clean install of OSX from disk, repaired permissions along the way, did the OS software updates (repaired again) and then could not open ProTools. So following the advice of one of the posts above (thanks btw), I uninstalled ProTools using my 6.7 disk, then installled and upgraded to 6.9 while repairing permissions along the way. I was finally (hours later) able to assign audio record status to my drives again after launching ProTools. Unfortunately, I was left with several plug-in issues: not recognizing authorization (T-Racks), non-working (Sony Oxford, even with the iLok attached), etc....So....I'm mostly back on the field, but without all my gear.......any more suggestions?
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js_nyc Mac Mini 2018- 3.2 GHz 6-Core Intel Core i7 32 GB 2667 MHz DDR4 Ventura 13.6.7 ProToolsConsultant.com |
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