Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-22-2024, 04:42 PM
briaboy briaboy is offline
Member
 
Join Date: Oct 2007
Location: New York City
Posts: 463
Default Audio Tracks greyed out in PT Intro

Hello,

I have shared a PT session file (.ptx) recorded in PT Studio (2024) with my band member who is using PT Intro. The Instrument Tracks open just fine in PT Intro, but the Audio Tracks are greyed out. She has reset to default the I/O etc, and the Playback Engine seems correctly set, so we're puzzling over why the Audio Tracks remain greyed out. Probably something obvious, but any help much appreciated!

Thanks!
__________________
iMac (2020: 3.8 GHz 8-Core Intel Core i7, 32GB), OSX 14.1 (Sonoma), Pro Tools 2024, UAD Apollo 8, UAD-2 Quad Satellite DSP Accelerator, 2 x Lacie Thunderbolt SSD (250GB), Seagate Backup Plus Drive (4TB), Samsung T7 Drive (4TB).
Reply With Quote
  #2  
Old 10-22-2024, 05:16 PM
BScout BScout is offline
Member
 
Join Date: Mar 2007
Location: Los Angeles, CA
Posts: 4,531
Default Re: Audio Tracks greyed out in PT Intro

Assuming you both have different audio interfaces.
Are those tracks routed to output on your band member's audio interface? If it is routed to an "unmapped" (one that is still set to your hardware) it will be greyed out until changed to a valid output.

This is different from "default" i/o. On the bus page of the i/o, is the output the audio track is using mapped to a hardware out on that page. If not, change it.
__________________
Pro Tools Ult 2024.10.1, HDX 2, MTRX/SPQ, SyncHD, DNxiQ, RME BBF Pro + MADIface ProS1 x 2, Fire Max11 x 2, Dock, iPad Air5 Mac Mini 14,12, 12 core, macOS 14.7.1RAM 32GB, SSD 4TB, GPU 19 coreQNAP TVS-872XT 148TB TB3
Reply With Quote
  #3  
Old 10-22-2024, 06:29 PM
briaboy briaboy is offline
Member
 
Join Date: Oct 2007
Location: New York City
Posts: 463
Default Re: Audio Tracks greyed out in PT Intro

Indeed, yes, different interfaces. We'll try that, thank you!
__________________
iMac (2020: 3.8 GHz 8-Core Intel Core i7, 32GB), OSX 14.1 (Sonoma), Pro Tools 2024, UAD Apollo 8, UAD-2 Quad Satellite DSP Accelerator, 2 x Lacie Thunderbolt SSD (250GB), Seagate Backup Plus Drive (4TB), Samsung T7 Drive (4TB).
Reply With Quote
  #4  
Old 10-26-2024, 11:21 AM
briaboy briaboy is offline
Member
 
Join Date: Oct 2007
Location: New York City
Posts: 463
Default Re: Audio Tracks greyed out in PT Intro

Not having much luck with this. All the tracks in the session are mapped to the output on the interface, and the instrument tracks play back correctly, but the *audio* tracks are still greyed out....puzzling....
__________________
iMac (2020: 3.8 GHz 8-Core Intel Core i7, 32GB), OSX 14.1 (Sonoma), Pro Tools 2024, UAD Apollo 8, UAD-2 Quad Satellite DSP Accelerator, 2 x Lacie Thunderbolt SSD (250GB), Seagate Backup Plus Drive (4TB), Samsung T7 Drive (4TB).
Reply With Quote
  #5  
Old 10-26-2024, 12:00 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 20,375
Default Re: Audio Tracks greyed out in PT Intro

Screenshots might help, IO Output and bus pages, and mix window showing IO selectors. Post to a photo or file sharing site and post the links here.

Did you default the IO before doing what BScout suggested? on the input, output and bus pages select all paths and click Delete, then click Default, check that on the bus page you have busses mapped to outputs and reselect those in the audio track IO output selectors. Sometimes you end up with close/duplicate names which is why you want to delete existing paths.

If that is not it, it might be a corrupted session, try save copy in, or importing content into a new session on the collaborators computer.

I expect if any of the track content was missing or track widths were incompatible, or some other incompatibility with Pro Tools intro or plugins were missing then that would not give this behavior, and Pro Tools Intro would clearly complain/throw up on the session or just delete your work, cough, like usual. But to be sure what happens if you open that session on your collaborators computer using your iLok for licensing? And on your computer using Intro?

Computer and Pro Tools version info for both systems?
Reply With Quote
  #6  
Old 10-26-2024, 12:35 PM
albee1952's Avatar
albee1952 albee1952 is offline
Member
 
Join Date: May 2004
Location: Norwich, CT
Posts: 39,534
Default Re: Audio Tracks greyed out in PT Intro

Couple of questions;
1-are both systems running PT Intro?
2-if yes, are you certain the audio files are sitting in the audio files folder(and not missing)?
3-how many audio tracks in the session, and how many are grey'd out?
__________________
HP Z4 workstation, Mbox Studio
https://www.facebook.com/search/top/...0sound%20works


The better I drink, the more I mix

BTW, my name is Dave, but most people call me.........................Dave
Reply With Quote
  #7  
Old 10-26-2024, 01:45 PM
_JJ_ _JJ_ is offline
Member
 
Join Date: Dec 2014
Location: Los Angeles
Posts: 234
Default Re: Audio Tracks greyed out in PT Intro

I've found that even if the IO page has been reset to default and all looks correct you may still need to reselect the output assignments of the channels in question.
__________________
2023 MacBook Pro 15,8 (M3 max)
Mac OS 15.1.1 (Sonoma)
PT 24.10.1.204 (Ultimate)
TB Native + Omni at home
Apogee Duet 3 on the road
Reply With Quote
  #8  
Old 10-26-2024, 03:24 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 20,375
Default Re: Audio Tracks greyed out in PT Intro

Quote:
Originally Posted by _JJ_ View Post
I've found that even if the IO page has been reset to default and all looks correct you may still need to reselect the output assignments of the channels in question.
Which is something that first deleting all paths then defaulting IO can help avoid... you are the forced to select new bus/output paths in the output selectors, with all choices normally being valid.

Obviously the tradeoff here is you delete custom named busses which may be an awful thing, but for troubleshooting the current issue with a presumably simple session worth trying. If nothing else you can see how the IO paths should look then manually add/remove stuff in future to leave most stuff in place.
Reply With Quote
  #9  
Old 11-07-2024, 06:40 PM
briaboy briaboy is offline
Member
 
Join Date: Oct 2007
Location: New York City
Posts: 463
Default Re: Audio Tracks greyed out in PT Intro

Fixed! Many thanks everyone for your help. Some audio files were indeed missing, restored them from session backups, all working fine now!
__________________
iMac (2020: 3.8 GHz 8-Core Intel Core i7, 32GB), OSX 14.1 (Sonoma), Pro Tools 2024, UAD Apollo 8, UAD-2 Quad Satellite DSP Accelerator, 2 x Lacie Thunderbolt SSD (250GB), Seagate Backup Plus Drive (4TB), Samsung T7 Drive (4TB).
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
greyed out regions in tracks urumita Pro Tools TDM Systems (Mac) 6 02-21-2024 06:57 PM
dyn greyed out on all aux tracks tobbelito Pro Tools 2018 4 10-09-2021 04:32 AM
Greyed tracks on all projects coolshades Pro Tools | Intro Discussion 2 06-13-2021 11:48 PM
Why are some tracks greyed out? Active tracks, btw... shotgunndunn macOS 1 11-01-2012 10:53 AM
Tracks appear greyed out and inaudible Room335 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 15 02-13-2007 10:10 AM


All times are GMT -7. The time now is 10:41 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com