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Old 07-28-2021, 03:58 PM
LDS LDS is offline
Join Date: Jul 2014
Location: Sydney, Australia
Posts: 975
Default Is there a way to check what hardware is registered in my account?


I purchased an S1 last year, but other than hanging out on my desktop for a couple of months I have barely touched it in favour of a D-Command. Can't remember if I registered it to my account or not. Is there a way of checking what hardware is registered in my account?
Pro Tools Ultimate 2020.12. OSX 10.14.6. HDX1. DAD DX-32R. DADman Mac Pro 2013. 10 Core 3.0gHz. 64Gb. Blackmagic Extreme HD. Sync HD. Dobly Production Suite 3.5.
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Old 07-28-2021, 09:07 PM
unkJE's Avatar
unkJE unkJE is offline
Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 2,416
Default Re: Is there a way to check what hardware is registered in my account?

Originally Posted by LDS View Post
...Is there a way of checking what hardware is registered in my account?
Not currently viewable in Avid Master Account (as you know!)

If you can’t access Avid’s Activation emails received after you initially registered your hardware, start a Case:
Get a free ASC Code (Case Number) from your Avid account:
Login - under “My Support Center” click on:

“Access the Support Center (Portal)”

“It's a good idea to attach scans/photos of any supporting documents such as registration cards, activation cards and invoices as this may help us to quickly process your request.”

Submit Question (what hardware is registered in my account?)
You’ll be provided with a Case Number
If you don’t get a reply soon, post your Case Number here, to help Mods or Higher escalate your Case

How do I find my System ID for my AVID products

Registration Troubleshooting
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