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Old 01-08-2022, 06:03 AM
WKG WKG is offline
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Default Pro Tools Ultimate Perpetual Bundle Transfer of ownership question

I am reconfiguring my Pro Tools System and looking to sell a Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O)

Support plan is current through 12/13/2022. A prospective buyer has asked for confirmation that all assets in the bundle will be transferred to the new owner, including the DigiLink I/O.

I started a support ticket with Avid support but only received a partial answer. I have seen many people complete Transfer of ownership with identical bundles so I don't anticipate a problem, just need confirmation from Avid.

In case support pokes their head in here the case number is 04331354
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Old 01-08-2022, 01:53 PM
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Default Re: Pro Tools Ultimate Perpetual Bundle Transfer of ownership question

It appears Avid support only read the headline in the support case I created...
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Old 01-10-2022, 05:36 AM
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Default Re: Pro Tools Ultimate Perpetual Bundle Transfer of ownership question

Help me Obi-Wan, you're my only hope...
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Old 01-10-2022, 05:46 AM
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Default Re: Pro Tools Ultimate Perpetual Bundle Transfer of ownership question

Escalated. Too bad nobody has answered, I'm sure you have already searched knowledgewbase about it
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Old 01-10-2022, 06:02 AM
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Default Re: Pro Tools Ultimate Perpetual Bundle Transfer of ownership question

Quote:
Originally Posted by JFreak View Post
Escalated. Too bad nobody has answered, I'm sure you have already searched knowledgewbase about it
Thank you sir.

I did the search until my eyeballs crossed. I don't anticipate any problems just wanted confirmation as well as some clarification on the process as the Transfer of Ownership form appears outdated.
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I7-4930K, X79-Deluxe, 2133 32 GB,
GT640, 512GB 860 Pro, 1TB Evo, WDB 2TB X2,
Win 10 Pro, PT Ultimate 2020.12 Studio One 5 Pro, REAPER 6
RME, Daking, Heritage, ISA, Sytek

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Old 01-11-2022, 07:39 AM
WKG WKG is offline
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Default Re: Pro Tools Ultimate Perpetual Bundle Transfer of ownership question

Called Avid Support, issue resolved.

Apparently there was a communication issue with the ticket.
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  #7  
Old 01-12-2022, 06:06 PM
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Default Re: Pro Tools Ultimate Perpetual Bundle Transfer of ownership question

Glad to hear you got this resolved. Note that the Transfer of Ownership KB does say "Please allow up to 5 business days after submission for your transfer to be completed."
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