Please approve my payment.

[allies]

Hello, I'm a DOMINANT working in Allies, Korea.
My subscription has expired and I have made a new payment.
I paid on March 23rd, but it has not been approved until today, and the credit card company has approved it.
The invoice has not been issued and the license has not been created, but I desperately need your help.
I can't work for a week.
If there is any problem with the payment, please let me know immediately. Even though I left an inquiry, there was no reply, and I left an inquiry here because I was wondering if my contact number was wrong.
I know you're busy, but I really need a pro tools.
Please take care of it a little faster.

[account info removed]

Please check and reply as soon as possible. Thank you.
I'm sorry for the inconvenience caused by my poor English.

[TOM@METRO]

This has been escalated.

While this is being worked out, try downloading the Pro Tools free trial.

https://my.avid.com/get/pro-tools-ultimate-trial

[hacha]

Originally Posted by TOM@METRO

This has been escalated.

While this is being worked out, try downloading the Pro Tools free trial.

https://my.avid.com/get/pro-tools-ultimate-trial

Hi, I have the same problem, Avid does not take my payment and I have frozen licenses, please help

Thanks

[allies]

To. hacha

That's the answer I got.

According to our Finance Team, your purchase was canceled as it was made under a different name, email address and billing address in KR involving another vendor and we were unable to verify your information. Funds will be returned to the payment method used upon purchase. The account has been cleared this time, therefore, you may place a new order. Please note to enter complete and correct billing details that exactly match the details on your credit card statement. I hope this helps. If you need additional assistance, please let me know in your reply.

[jeffro]

Looks like both were handled via support cases - that's where these need to be reported since account information is needed (which you shouldn't post to a forum), and they are worked on by Avid reps (not community moderators).

For billing issues it's really best to Create A Case under Online Store Support at avid.com/learn-and-support/contact-audio-and-music-support

[its2loud]

Jeffro,

For what it’s worth, I think there is an issue with Digital River processing payments. It took nearly 12 hours for my payment to go through for my support plan renewal on 4/5. I created a case but never got a response. Fortunately the purchase went through but only after a very long delay. Might be something worth looking into. Can be problematic for customers renewing support contracts..

[jeffro]

Originally Posted by its2loud

...I think there is an issue with Digital River processing payments...

A delay can be normal as described at avid.secure.force.com/pkb/articles/FAQ/purchase-not-showing-on-my-account - we're working together to try and improve this.