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Old 03-06-2020, 04:13 PM
Mino Mino is offline
Join Date: Jan 2020
Location: Venezuela
Posts: 1
Default Monthly Payment Failed.


I am currently on a Pro Tools 2019 Subscription, entering into it's second month, from a Year Commitment paid monthly.

First payment was no problem, I've been using the software with no problems. Two days ago I received an iLok warning sayinf my subscription ran our and I've granted some days to clear out any issues.

When I check the credit card, payment was charged and the next day, it was reimbursed... Now I don't what to do.

What am i supposed to do with this issue?
Old 03-07-2020, 08:45 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Jun 1999
Location: Earth
Posts: 10,212
Default Re: Monthly Payment Failed.

Welcome to the community.

I see that your support case was updated with a response from Avid CS so please look for that case notice email and reply there if needed. Thank you.
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