What am I doing wrong???

[mnewb1]

deleted my ProTools M-powered 8.05. Loaded my ProTools LE, then updated to LE 8.05. Did the Firmware update for the Eleven.

All I get for audio in protools is a nasty hissing crackling and popping??

Added an eSata port on the computer and a new eSata 1TB external drive...still same problem?????

frustrated, confused!

[Darryl Ramm]

We cannot guess whether you are on a Mac or PC, what OS version, what hardware configuration, all the interfaces you might have and how they are connected etc.

Help us Help You - READ THIS Before Posting!

In addition to all the other stuff described in that thread that we'd like to know about your system...

Is the Eleven Rack being used as the Pro Tools interface (i.e. you don't have it connected though another interface box?)

Does the Eleven Rack work OK as a stand alone device?

Have you ever had the Eleven Rack successfully working as a Pro Tools interface?

Darryl

[mnewb1]

SiSoftware Sandra

Computer
Model : Asus CM5675
Workgroup : WORKGROUP
Host Name : Markhome-PC
User : Mark home

Processor
Model : Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz
Speed : 3.33GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 2 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 4MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : Asus CM5675
BIOS : AMI 0405 04/16/2010
Bus(es) : ISA X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 7.9GB DIMM DDR3

Chipset
Model : ASUS Core (Auburndale/Clarkdale) DRAM Controller
Front Side Bus Speed : 133MHz
Total Memory : 8GB DIMM DDR3
Shared Memory : 34MB
Channels : 2
Memory Bus Speed : 2x 665MHz (1.33GHz)

Memory Module(s)
Memory Module : Asint SLZ3128M8-EDJ6C 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Asint SLZ3128M8-EDJ6C 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Asint SLZ3128M8-EDJ6C 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Asint SLZ3128M8-EDJ6C 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Intel(R) HD Graphics (12 SM4.0 733MHz, 64MB DDR3 1.33GHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
Hitachi HDT721010SLA360 (1TB, SATA300, 3.5", 7200rpm, 15MB Cache) : 932GB (C:) (D:)
Hitachi HDS721010CLA332 (1TB, SATA, 3.5", 7200rpm, 32MB Cache) : 932GB (L:)
Generic-SD/MMC (USB) : N/A (F:)
Generic-Compact Flash (USB) : N/A (G:)
Generic-SM/xD Picture (USB) : N/A (H:)
Generic-MS/MS-Pro (USB) : N/A (I:)
HL-DT-ST DVDRAM GH40N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:)

Logical Storage Devices
WIN7 (C:) : 373GB (NTFS) @ Hitachi HDT721010SLA360 (1TB, SATA300, 3.5", 7200rpm, 15MB Cache)
New Volume (L:) : 932GB (NTFS) @ Hitachi HDS721010CLA332 (1TB, SATA, 3.5", 7200rpm, 32MB Cache)
DATA (D:) : 545GB (NTFS) @ Hitachi HDT721010SLA360 (1TB, SATA300, 3.5", 7200rpm, 15MB Cache)
Removable Drive (F:) : N/A @ Generic-SD/MMC (USB)
Removable Drive (G:) : N/A @ Generic-Compact Flash (USB)
Removable Drive (H:) : N/A @ Generic-SM/xD Picture (USB)
Removable Drive (I:) : N/A @ Generic-MS/MS-Pro (USB)
Optical Drive (E:) : N/A @ HL-DT-ST DVDRAM GH40N (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS H55 LPC Interface Controller
LPC Legacy Controller 1 : T0 B0-73
Audio Device : ASUS P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : ASUS P55/PM55/3400 4 port SATA IDE Controller
Disk Controller : ASUS P55/PM55/3400 2 port SATA IDE Controller
Disk Controller : Silicon Image SiI 3132 SATALink Controller
USB Controller 1 : ASUS P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : ASUS P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother HL-5040 (600x600, USB)
Printer : Brother HL-5040 (600x600, USB)

Peripherals

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

[mnewb1]

Originally Posted by Darryl Ramm

We cannot guess whether you are on a Mac or PC, what OS version, what hardware configuration, all the interfaces you might have and how they are connected etc.

Help us Help You - READ THIS Before Posting!

In addition to all the other stuff described in that thread that we'd like to know about your system...

Is the Eleven Rack being used as the Pro Tools interface (i.e. you don't have it connected though another interface box?)

Does the Eleven Rack work OK as a stand alone device?

Have you ever had the Eleven Rack successfully working as a Pro Tools interface?

Darryl

The Eleven Rack is used as a ProTools interface and it does work perfectly in stand alone mode, and the popping and hissing has been present since I first started using this ER and LE yesterday.

Thank you for your help and patience with a total newby.

[Hotcrazyfruit]

Integrated graphics are not supported.

The issue described sounds like a clock issue though.

Nick

[mnewb1]

Originally Posted by Hotcrazyfruit

Integrated graphics are not supported.

The issue described sounds like a clock issue though.

Nick

How do I fix a clock issue?

[zedhed]

Is your clock source set to 'Internal'?

Pro Tools>Setup>Hardware>Clock Source>Internal

[mnewb1]

I'll have to check in a moment, I'm doing a wipe and reinstall of LE.

[mnewb1]

Originally Posted by zedhed

Is your clock source set to 'Internal'?

Pro Tools>Setup>Hardware>Clock Source>Internal

yes, and after complete wipe and reload still scratchy hissing and popping????????

I never had this problem with the M-powered version even though I was using it with a USB external drive!

Do I have a bad eleven rack? I do have the H and the end of the S/N.

[mnewb1]

Trying a new clean wipe and reinstall...this has come up with each new install, during the "intalling digidesign hardware drivers", I get a dialog box that pops up saying files needed..."the file 'diginet.sys' on digidesign Ethernet driver disk is needed. And then it asks me to type the path where it is located???