Pt 12.6 licenses still missing

[RonTB]

Guys, I have a current update plan for my PT12 perptual license, but as of today my ILOK account still has not been updated. I have the 12.6 installers in my Avid account and was hoping by now my Ilok account would be updated.
Hopefully someone can help here, since I don't have a support plan and don't think I should have pay a extra support fee to let them know they haven't updated my license.

Problem resolved. Thanks Avid and DUC.

[brewer196]

how did you fix this i've got the same issue, purchased pro tools 2 days ago and it shows up on the ilok website but not the manager

[Precisionguided]

I have the same issue and it's getting to be quite the pain. 12.5.2 is too buggy and 12.6 can't be opened because I don't have the new asset, despite having a current update plan...

[rlevertje]

Same here, 'Pro Tools plan' is on my ilok but 'Pro Tools 12' is in my 'unavailable' licenses and i can't activate it. "you don't have any licenses in your account'.....

[leftalive]

fwiw, I re-upped my Annual Plan 4 days ago and the ilok asset still hasn't shown up, so I think it probably just takes a few days. I've got a message in to Avid support, but we'll see.

[RonTB]

Originally Posted by brewer196

how did you fix this i've got the same issue, purchased pro tools 2 days ago and it shows up on the ilok website but not the manager

If you have created an Avid account and registered your software, then just check the dropdown tabs under the My Products section of your account and download your installers from there. You should be able to bypass the manager if you have the proper licenses on your Ilok.

[jeffro]

Originally Posted by brewer196

how did you fix this i've got the same issue, purchased pro tools 2 days ago and it shows up on the ilok website but not the manager

Welcome to the community.

Looks like you have your iLok on one account, but deposited your licenses to another (which uses your email address). Please remove the iLok from the first account (right+click > Remove) and sync it to the account that uses your email address as the User ID, then activate the Pro Tools Subscription license to your iLok.

If that doesn't help we can get a support case going to reference the specific accounts.

[jeffro]

Originally Posted by Precisionguided

I have the same issue and it's getting to be quite the pain. 12.5.2 is too buggy and 12.6 can't be opened because I don't have the new asset, despite having a current update plan...

Please check your email for a case update, thanks!

[seanmccoy]

I re-upped earlier today and don't see the new asset anywhere. My experience with iLok-based purchases and updates elsewhere is that the asset is deposited immediately upon payment. I've only got a couple of days before this becomes a problem. Is there normally a delay with PT subscription updates?

[Precisionguided]

Originally Posted by jeffro

Please check your email for a case update, thanks!

Got it, it's working good now. Thanks for the quick help!