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Old 02-03-2021, 08:23 AM
nsureit nsureit is offline
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Default **UPDATE**HDX Card Won’t Update Firmware - Error 1167

I was using an HD Native card in an external TB3 chassis with my Dell XPS15 laptop. Worked great. I installed an HDX card in an AVID TB3 chassis and started Pro Tools Ultimate. It recognized the HDX card, but required a firmware update. I clicked on update, and after about 5 minutes I got error 1167 - “unexpected error found while verifying the write was done correctly. (-1167)”. I read many articles in AVID support and in DUC, and tried several suggestions, but none worked. It keeps saying “updating card 1 of 1”, but returns the error 1167 message.

I registered the HDX card on my AVID account with the information on the yellow postcard. Does it need to be registered on iLOK or elsewhere at AVID? DigiLink is active on iLOK.

Windows 10, i9 8 cores, 32GB ram (fairly new laptop, worked with Native card).

I have sent AVID a support ticket, but wondering if any of you nice folks have suggestions.

Thank you!

Last edited by nsureit; 03-22-2021 at 08:00 PM.
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  #2  
Old 03-22-2021, 08:05 PM
nsureit nsureit is offline
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Default Re: HDX Card Won’t Update Firmware - Error 1167

Worked with AVID tech support on a couple of long phone sessions. Tried every which way to force the firmware to update. It was determined that certain HDX cards manufactured before 2014 or thereabout would not update in an external chassis, but only in a desktop PCIe slot, preferably a Mac. So, I had to send the card to AVID so they can perform firmware update on their hardware. I don’t know anyone near me that could do it on their computer. Expect it will be a simple process. Hope to get the card back soon.
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Old 03-25-2021, 12:30 PM
BScout BScout is offline
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Default Re: HDX Card Won’t Update Firmware - Error 1167

Were you able to do today's firmware update necessary to run 2021.3?
__________________
Pro Tools Ult 2021.3.1, HDX 3, MTRX/SPQ, HD OmniS1 x 2, FireHD x 2, Dock, iPad Mac Pro 5,1 - 3.06 GHz 12 core - macOS 10.13.6RAM 64GB, SSD 4 x 2TB, GPU GTX 980 4GB
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Old 03-25-2021, 05:55 PM
nsureit nsureit is offline
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Default Re: HDX Card Won’t Update Firmware - Error 1167

AVID still has the card. Expect they will install latest firmware available.
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  #5  
Old 04-06-2021, 09:00 PM
nsureit nsureit is offline
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Default Re: HDX Card Won’t Update Firmware - Error 1167

Got the card back from AVID. When I reinstalled it and opened Pro Tools 2021.3, it indicated I had to update the firmware (here we go again?). So, I clicked “update”, and it chugged along for about 4 minutes...and it updated successfully!

Everything is working great. Good job, AVID. You delivered.
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