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  #1  
Old 02-20-2023, 03:37 PM
Bjornen Bjornen is offline
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Location: Vellinge Sweden
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Default Where to find/buy the expansion pack

Hello...i´m new here.
I´ve bought a used elevenrack with firmware 1.03 and want to update to 2.01
I´ve been in contact with Sweetwater and they couldn´t help me and adviced me to go to Avid´s site.Well i have an account there but can´t find anything about buying the expansion pack.
Btw...i´m using the rack standalone

Help
  #2  
Old 02-20-2023, 04:37 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Where to find/buy the expansion pack

A used Eleven Rack without the expansion pack is worth near nothing IMNSHO. One with the expansion pack is worth US$200-$300. You really should have checked the firmware version before buying.

I don't know but I suspect expansion packs may well not be available anymore and they are a PITA to install with computer/web browser compatibility issues. I'd return the Eleven Rack if you can, and just buy one with Firmware 2.0.1.

There were also clock problems with Rev E units and they should be avoided at all costs (The revision is the last letter on the serial number on the white label on the rear-panel).
  #3  
Old 02-20-2023, 04:52 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Where to find/buy the expansion pack

The expansion pack downloads appear to be here: http://secure.digidesign.com/service...rticleId=43052

And are not 0 size as indicated.

Some help, but you still need a way to buy a license key from Avid.
  #4  
Old 02-21-2023, 03:09 AM
Bjornen Bjornen is offline
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Location: Vellinge Sweden
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Default Re: Where to find/buy the expansion pack

Thank you Darryl for reply.
Mine has the letter C at the end of serial.
I´ve been browsing all the faqs about ER and came across the link you provided.
This is a pity because i have already set up a win 7 computer without the IE.
Has anyone any idea who to contact about the serial and code for the exp pack?
Thank you
  #5  
Old 02-21-2023, 03:27 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Where to find/buy the expansion pack

You can/should try the Avid Store support or maybe a moderator here can forward a question to folks.
  #6  
Old 02-21-2023, 01:57 PM
Bjornen Bjornen is offline
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Default Re: Where to find/buy the expansion pack

Well so i contacted Avid support and opened a case about getting/buying the expansion pack.
Now ive got an email from them that says "we solved your problem" and want me to give feedback and red roses to them.
They havent even contacted me so how can they know.

Last edited by Bjornen; 02-21-2023 at 03:40 PM.
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