iLok "support"

[Samba]

So I am touring and have lost my iLok.

Apparently I need to have insurance to be able to resume work immediately?!!!

What world does iLok live in?!!

And how do you contact them?! In the support section, iLok states : Unfortunately, we are not able to offer telephone support, but you may contact our support team by
using the Troubleshooting Guide below. But there isn't a simple contact form!!!!

Surely iLok have the technical skills for users to be able to place licenses on USB sticks? Why is this happening in the music production software industry? I doubt other industries put up with this?

[jeam25]

Hi do you have the zero downtime coverage ?

https://ilok.com/#!zdt-details

[Samba]

No, I don't.

What professional software companies employ this?

This is ridiculous. I OWN this software, but iLok want to ransom it?! why not make my licenses available straight away?!!!!

[jeam25]

Originally Posted by Samba

No, I don't.

What professional software companies employ this?

This is ridiculous. I OWN this software, but iLok want to ransom it?! why not make my licenses available straight away?!!!!

Well is up to the ilok owner always , but is better to have it and not need it than need it and not have it . Its a service friend i think is fair by the price .

[Samba]

Originally Posted by jeam25

Well is up to the ilok owner always , but is better to have it and not need it than need it and not have it . Its a service friend i think is fair by the price .

Yes, but why would iLok employ this insurance technique in the first place?

It does not happen with products such as Adobe etc

[Samba]

The sooner iLok catch up to technology, and make licenses available online, the better. This should be an easier process.
And, being on tour, it is difficult to have something sent to you, as you have no fixed address.
This system DOES NOT WORK.

And again, where is the ability to email them at this post Unfortunately, we are not able to offer telephone support, but you may contact our support team by
using the Troubleshooting Guide below ?? I wonder why they don't want to be emailed easily?

[metalmixer]

Touring without Zero downtime?
When doing live shows back-up solutions are required for any critical system.

[Samba]

Yes I agree, touring without insurance is not wise.

But I do not understand why music production users are putting up with this.

There is an easy solution, but iLok would prefer to make it difficult

[YYR123]

Originally Posted by Samba

And how do you contact them?! In the support section, iLok states : Unfortunately, we are not able to offer telephone support, but you may contact our support team by
using the Troubleshooting Guide below. But there isn't a simple contact form!!!!

Surely iLok have the technical skills for users to be able to place licenses on USB sticks? Why is this happening in the music production software industry? I doubt other industries put up with this?

I hate their contact form...it's subpar.

I haven't used it since 2013 which was the last time I lost my ilok....ZDT and TLC is worth every penny....

Originally Posted by mriegler

I'm a big fan of the convenience and iLok affords me, of course I pay for ZDT and TLC, never needed them yet. Trust me, once you start running after each and every plugin manufacturer now to reissue you a new license, you will REALLY be annoyed. This is just the tip of the iceberg.

You got that right, that was a nightmare

[Southsidemusic]

Originally Posted by YYR123

I hate their contact form...it's subpar.

Why is it subpar ??

Fill it out and you have replacement licenses in a few minutes.

If you dont have your ilok insured it is your own fault !! Would you lug around something else worth stealing and the same value as the licenses without some sort of insurance ... bet not so .. ilok works and thats what is on the table for now.