Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-01-2021, 02:21 AM
XJENSEN XJENSEN is online now
Member
 
Join Date: Dec 2004
Location: Gent, Belgium, Europe
Posts: 465
Default How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Session?

Does anyone know how to do this?

I was aiming to evaluate the new version of Pro Tools Ultimate 2021.3 to see if any longstanding bugs were solved. I registered for the current Pro Tools Ultimate trial, but contrary to what is documented everywhere, I am not able to activate the trial license to my iLOK Cloud Session. Activation does seem to work for the bundled content (plugin bundle, HEAT, ...), but not for the Pro Tools Ultimate Subscription Bundle. I've tried everything, no luck.

Here are some links that state that it should be possible to activate to an iLOK Cloud Session, but I just can't get it to work.

https://avid.secure.force.com/pkb/articles/en_US/how_to/How-to-activate-license-to-the-iLok-cloud

https://www.youtube.com/watch?v=x0prY209ai4


Any ideas?
Reply With Quote
  #2  
Old 05-01-2021, 03:58 AM
musicman691 musicman691 is online now
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,020
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

Try this: activate to your physical iLok and then move to the Cloud.
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
  #3  
Old 06-03-2021, 02:06 PM
XJENSEN XJENSEN is online now
Member
 
Join Date: Dec 2004
Location: Gent, Belgium, Europe
Posts: 465
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

It doesn't seem to work. When activating, I can't see the Cloud option, nor can I see my physically attached iLOK. Would it possible that I can no longer do this because I may have run another trial in the past? Maybe AVID only lets you run a trial once?
Reply With Quote
  #4  
Old 06-03-2021, 03:48 PM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is online now
Member
 
Join Date: May 2000
Location: Oslo
Posts: 4,661
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

This might be worth a try:
Ilok license manager file menu: Close all cloud sessions.
Then "Open cloud session" (not shure of exact wording) in same file menu.
Fixed things for me at least once.
__________________
Life-long audio enthusiast and small studio owner. Retired.
Mac Mini M1, 16GB RAM. 512GBinternal(3000MB/s),2TB(1300MB/s),2TB(350MB/s)
MacOS 11.6.8. PT 2020.12.1 (Reinstatement on hold for M3 macs and AS native PT)
Topping D50 DAC, Dynaudio BM6p, Artist Mix, SSL UC1, EuControl on iPad.
Reply With Quote
  #5  
Old 06-03-2021, 03:52 PM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is online now
Member
 
Join Date: May 2000
Location: Oslo
Posts: 4,661
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

Quote:
Originally Posted by XJENSEN View Post
It doesn't seem to work. When activating, I can't see the Cloud option, nor can I see my physically attached iLOK. Would it possible that I can no longer do this because I may have run another trial in the past? Maybe AVID only lets you run a trial once?
If you can't see the physical iLok, something is very wrong.
__________________
Life-long audio enthusiast and small studio owner. Retired.
Mac Mini M1, 16GB RAM. 512GBinternal(3000MB/s),2TB(1300MB/s),2TB(350MB/s)
MacOS 11.6.8. PT 2020.12.1 (Reinstatement on hold for M3 macs and AS native PT)
Topping D50 DAC, Dynaudio BM6p, Artist Mix, SSL UC1, EuControl on iPad.
Reply With Quote
  #6  
Old 06-03-2021, 04:17 PM
XJENSEN XJENSEN is online now
Member
 
Join Date: Dec 2004
Location: Gent, Belgium, Europe
Posts: 465
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

I can see the iLok, and it's registered to my account, but license manager won't let me activate to that location. I submitted a support ticket with Pace.
Reply With Quote
  #7  
Old 06-04-2021, 02:37 AM
XJENSEN XJENSEN is online now
Member
 
Join Date: Dec 2004
Location: Gent, Belgium, Europe
Posts: 465
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

OK, I got a response from Pace. The reason this isn't working for me is that the iLok was used before for another trial license of Pro Tools. An iLok is only allowed to use a trial license one time. This is to prevent people from abusing free demo licenses, which makes sense. I guess I will have to contact AVID to reset it if I want to run a trial again.
Reply With Quote
  #8  
Old 07-13-2021, 06:18 AM
XJENSEN XJENSEN is online now
Member
 
Join Date: Dec 2004
Location: Gent, Belgium, Europe
Posts: 465
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

Hello, can anyone help me out here?

I contacted Avid Support, but they replied as follows:
"Good day! I have check this with my colleagues and manager. But unfortunately, we have no access to manual reset the accounts on the Pro Tools Ultimate trials since it has its own automated system."

Is there really no way to reset the trial period, so I can test the new version before deciding on an upgrade?
Does this really mean that I will never in my life be able to trial Pro Tools again?
Reply With Quote
  #9  
Old 07-13-2021, 09:12 PM
Obsidian Dragon Obsidian Dragon is offline
Member
 
Join Date: Aug 2004
Location: Los Angeles, CA
Posts: 4,438
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

Based on the information stated in this thread, it sounds like you may need to get another iLok if want to use a trial. That doesn't sound fair but if it is the case, that may be your only option. An Ilok is about $45US so it won't be too painful.
__________________
Obsidian Dragon
MacBookPro14,3 - Intel Core i7 3.1 GHz, 16 GB
MacOS 12.5.1 running Protools 2022.7
Reply With Quote
  #10  
Old 07-14-2021, 03:13 AM
musicman691 musicman691 is online now
Member
 
Join Date: Dec 2009
Location: The Sopranos State (NJ)
Posts: 19,020
Default Re: How to activate Pro Tools Ultimate 2021.3 Subscription Bundle to iLOK Cloud Sessi

Quote:
Originally Posted by Obsidian Dragon View Post
Based on the information stated in this thread, it sounds like you may need to get another iLok if want to use a trial. That doesn't sound fair but if it is the case, that may be your only option. An Ilok is about $45US so it won't be too painful.
Should have a second iLok anyways as insurance for if/when the original goes down. A thought though - when an iLok license gets deposited to one's account it doesn't directly go to the physical iLok so Avid's system wouldn't know about it - you'd need a second iLok account (but they're free).
__________________
Jack
See profile for system details
iMac dead & retired as of 11/4/17

QAPLA!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Can't activate my Pro Tools Trial through iLok Cloud qian036 Pro Tools 6 04-18-2021 10:22 PM
FS: ProTools Ultimate Perpetual Bundle w/ Support Plan til Feb 2021 iamlark Buy & Sell 3 04-11-2021 10:54 PM
Where do I download HEAT with an active Ultimate 2021 subscription? snowplaysmusic Pro Tools 6 04-07-2021 10:49 AM
Pro Tools Ultimate won't load past cloud auth with iLok acacia Pro Tools 2018 2 04-10-2019 10:30 AM
Expired pro tools subscription renewed. Cannot activate PT with iLok mskmadison Licensing & Accounts 1 09-07-2017 01:38 PM


All times are GMT -7. The time now is 10:55 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com