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  #11  
Old 08-29-2022, 07:28 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Documentation Folder updates

Yep every freakin time.

Besides whoever implementing this making a mistake, given the importance of startup performance to user impressions you would also hope this would be caught in startup regression performance testing (even if it does not cause delay on most systems.... it should have been eyeballed/found using testing tools) ¯\_(ツ)_/¯
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  #12  
Old 08-29-2022, 09:26 PM
smurfyou smurfyou is offline
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Default Re: Documentation Folder updates

Do you have a reference # if I file a bug report?
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  #13  
Old 08-31-2022, 09:34 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Documentation Folder updates

Hi Will

I did not file a support case, was hoping Dominic would. Be great if you want to.
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  #14  
Old 09-01-2022, 03:07 AM
dominicperry dominicperry is offline
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Default Re: Documentation Folder updates

Quote:
Originally Posted by Darryl Ramm View Post
Hi Will

I did not file a support case, was hoping Dominic would. Be great if you want to.
I will log a case at the weekend. It takes a while - I like to give full details, so there's not too much back and forward.

Dominic
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  #15  
Old 09-05-2022, 04:56 AM
dominicperry dominicperry is offline
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Default Re: Documentation Folder updates

Created By Dominic Perry, 9/5/2022 11:55 AM
Case Number 04496592

Unbelievably, Avid still don't have drop-down options for M1 Macs.
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  #16  
Old 09-20-2022, 11:47 AM
Darryl Ramm Darryl Ramm is online now
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Default Re: Documentation Folder updates

Quote:
Originally Posted by dominicperry View Post
Created By Dominic Perry, 9/5/2022 11:55 AM
Case Number 04496592

Unbelievably, Avid still don't have drop-down options for M1 Macs.
Dominic

What happened with this case? Did support open a bug for it yet?
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  #17  
Old 09-20-2022, 11:52 AM
dominicperry dominicperry is offline
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Default Re: Documentation Folder updates

Quote:
Originally Posted by Darryl Ramm View Post
Dominic

What happened with this case? Did support open a bug for it yet?
I was given some nonsense suggestions that I didn't have time to try before writing back and explaining why they had misunderstood the problem.
The case has now been closed but I will re-open it when I get round to doing the things they suggested. I think I get 15 days.

It's pretty frustrating when they fail to actually replicate the fault themselves and instead give you pointless tasks to follow.....

Dominic
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  #18  
Old 10-02-2022, 03:19 PM
Chris7514 Chris7514 is offline
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Default Re: Documentation Folder updates

My system does exactly the same idiotic thing : copying those folders from Documents (Demo Sessions ... through... Video Test Patterns). 14 folders total onto my session external HD.
How to fix it ???

PT 2022.6 on iMac 10.13.6 (27-inch late 2015, 3.2GHz, 32GB memory)
Two external HD : ProTools SessionsHD, Sound Libraries HD.
Strangely enough it does NOT copy those damn folders onto Sound Libraries HD.
Only onto Pro Tools Sessions HD.

After I delete those folders, the next time I start my session it copies those folders again !!!
Is it a bug ?
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  #19  
Old 10-02-2022, 03:28 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Documentation Folder updates

I explain clearly how to work around this stupid behavior in this very thread you are reading.

¯\_(ツ)_/¯
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  #20  
Old 10-02-2022, 03:31 PM
Darryl Ramm Darryl Ramm is online now
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Default Re: Documentation Folder updates

Quote:
Originally Posted by dominicperry View Post
I was given some nonsense suggestions that I didn't have time to try before writing back and explaining why they had misunderstood the problem.
The case has now been closed but I will re-open it when I get round to doing the things they suggested. I think I get 15 days.

It's pretty frustrating when they fail to actually replicate the fault themselves and instead give you pointless tasks to follow.....

Dominic
Awful performance from Avid Support. I have never seen such a group of support people so focused on just closing bugs. If in doubt close the bug and run and hide.
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